von bpm'online5 / 5 75 Bewertungen
Wer nutzt diese Software?
Sehr anpassbar und benutzerfreundlich, bpl'online Anwendungen helfen Unternehmen jeder Größe und aus allen Branchen, kundenorientierte Prozesse zu verwalten und eine erstaunliche Kundenerfahrung zu liefern.
Durchschnittliche Bewertung75 Bewertungen
- Gesamt 5 / 5
- Benutzerfreundlichkeit 4.5 / 5
- Kundenservice 5 / 5
- Funktionen 4.5 / 5
- Preis-Leistungs-Verhältnis 5 / 5
- Startpreis 25,00 $/Monat
- Kostenlose Version Nein
- Kostenlose Testversion Ja, Kostenlose Testversion
Installiert - Mac
Cloud, SaaS, Web
Installiert - Windows
Mobile - iOS Native
Mobile - Android Native
24/7 (Live Vertreter)
Support während der Geschäftszeiten
Angaben zum Hersteller
- Gegründet 2002
Über bpm'online CRM
Bpm`online sales ist ein Cloud-CRM-System für eine umfassende Sales Force-Automatisierung, von Lead-Management bis hin zu großen Unternehmensverkäufen. Wende Out-of-the-Box-Referenzprozesse an, um den gesamten Verkaufszyklus zu verwalten! Bpm`online wurde beim Gartner 2016 Magic Quadrant für CRM Customer Engagement Center anerkannt, und ebenfalls in fünf Kategorien des Gartner CRM Vendor Guide 2016 (SFA, Partner Relationship Management, Inside Sales und Customer Service Software) gelistet.
bpm'online CRM Funktionen
- Angebote / Vorschläge
- E-Mail Marketing
- Interne Chat-Integration
- Lead Scoring
- Mobiler Zugriff
- Lead Scoring
- Lead Segmentierung
- Katalogisieren/ Kategorisierung
- Self-Service Portal
- E-Mail Marketing
Die hilfreichsten Reviews für bpm'online CRM
Bewertet am 29.6.2017
Powerful CRM that streamlines the processes in the company
Working as a marketing manager in the big company, which has several offices all over the world, I can see the importance for us to effectively coordinate the teamwork and develop a unified approach to our customers. Bpm’online helped us to automate our core processes and align marketing, sales and service on a single platform.
Our sales team is happy with the system, especially with lead management, opportunity management, field sales management and sales forecasting features. With bpm’online, they are able to manage end-to-end sales cycle and communication with the customers via multiple channels. Our service team outlines the problem management feature, as it allows unifying similar cases into a problem, assigning agents to resolve it. Moreover, customer support managers can track the agents’ performance in terms of problem resolution efficiency. As a marketing manager, I really enjoyed the website behavior tracking function. With the help of bpm’online marketing, all the information on the pages visited by a client and the time spent on each page is sent to the system. Thus, it enables to understand the needs of a prospect better, track the most effective lead generation channels and launch trigger campaigns based on lead’s preferences. By the way, it is so easy to create a campaign now with the intuitive campaign designer and then monitor its efficiency. What is more, with bpm’online, we automated our routine tasks, and now we are fully concentrated on the important issues.
Nachteile: Working with bpm’online during quite a long period of time I have not noticed any essential drawbacks which I can mention.
Bewertet am 31.10.2016
Great CRM running over a nice business process tool
Main advantages for BPMOnline:
1) Marketing, Sales and Services is fully integrated and normally don't require external or additional tools to work.
2) No hidden costs. The cost model and licenses are quite simple. Your contract normally provides all (and more) of what you need. It's really weird to find unexpected restrictions in the licenses you buy.
3) Learning curve for users, administrators and technicians is very short. With good guidance during implementation, you can take control very fast.
Some areas that requires improvements:
1) Integration to third party tools. There are certain integrations that come with the tool like email and phone systems. But others like legacy system or very particular solutions, requires development that can be difficult (not impossible). The lack of existing solutions in the market (free or paid) force you to develop those integrations.
2) Changes are easy to do, but they normally requires compilation. This can take some time, and if it's executed incorrectly, you can affect your instance.
3) The security is very detailed and can be aligned to every model. But, some changes applies just to new records, not to historical information. This can require customizations to work properly.
4) Analytics tool is simple to use and powerful, but it still require some additional features, like calculated variables and export.
Bewertet am 22.9.2016
CRM that meets your business needs
Kommentare: The bpm’online tools with omnichannel capabilities improved the communication not only with our clients but also within each team and department of our company. Our team had access to all emails, calls, notifications and could track client communications efficiently. It synchronized the work of our marketing, sales and services departments creating a single business environment.
There are many things that we like about the bpm’online system. Firstly, availability of advanced tools for omnichannel communications. It ensures effective and direct communication with our clients and we also benefit from always having up-to-date data about all our clients and their preferences.
We liked the easy customization and user-friendly interface. The scalability and security of our data was also important.
Working with the customer support team during the implementation was pleasant as they demonstrated strong technical expertise and understanding of our organizational needs.
Nachteile: The eco-system is not as large as some of the other big vendors have. At the same time, we got a more personalized approach from bpm’online.
Bewertet am 13.8.2019
bpm'online CRM with business process managment is right for SMB market
Kommentare: Their CRM system and bpm'online business as a whole, has a wealth of helpful tools within the product but also an extensive academy, community and market place that is updated with new insights to accelerate my business.
Vorteile: The user interface and organization of the whole system to personalize/customize instead of different tools for sales, marketing, customer service, and operations. All leading to the ability to accelerate business transformation.
Nachteile: Reporting generation tools although the analytical dashboards and folders with data export cover most business needs.
Bewertet am 27.9.2016
Kommentare: With the deployment of the bpm’online software, we aligned the work of our marketing, sales and service teams and integrated data from different locations and channels. What our agents liked is that the bpm’online system enabled them to deliver personalized services and to support each client. Business process management capabilities are a huge advantage of bpm’online for us. Moreover, the bpm’online platform is scalable and flexible and meets the changing needs of the travel market. Finally, the implementation process was thoroughly planned which ensured the success of the project.
Vorteile: People like the personalized approach and high-class service that we deliver when they travel. That enabled us to grow very fast. Unfortunately, our CRM system was failing to keep up with the pace of our growth. Hence, there was a need for a more effective CRM solution. We were looking for a software that would support and foster our business expansion and growth. Thanks to the intelligent bpm’online software, we reduced technology costs, and improved productivity. We achieved considerable improvement of sales and marketing productivity. Our improved interactions with clients resulted in increased revenue and customer loyalty.
Nachteile: There wasn’t anything to dislike. The project was carefully planned and thought through – thus, everything worked fine.