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Was ist LeadDesk?
Ein integriertes System mit Funktionen für Verkaufsautomatisierung, Telemarketing, Kampagnenmanagement und Call Center.
Wer verwendet LeadDesk?
LeadDesk wurde für Kontaktcenter entwickelt, die eine hohe Anzahl von Kundenkontakten im Rahmen von In- und Outbound-Vertrieb oder im Kundenservice verwalten. LeadDesk bedient Unternehmen mit einem*r bis zwei Agent*innen bis hin zu Großunternehmen.
Wo kann LeadDesk bereitgestellt werden?
Über den Anbieter
- LeadDesk
- Ansässig in Helsinki, Finnland
- 2010 gegründet
Support für LeadDesk
- Telefon-Support
- 24/7 Live-Support
- Chat
LeadDesk Kosten
Startpreis:
- Ja, kostenloser Test verfügbar
- Keine Gratisversion
LeadDesk bietet keine Gratisversion, aber eine kostenlose Testversion. Die kostenpflichtige Version von LeadDesk ist ab 99,00 €/Monat verfügbar.
Preismodelle Kostenlose TestversionÜber den Anbieter
- LeadDesk
- Ansässig in Helsinki, Finnland
- 2010 gegründet
Support für LeadDesk
- Telefon-Support
- 24/7 Live-Support
- Chat
LeadDesk – Videos und Bilder
LeadDesk Funktionen
Alternativen für LeadDesk
Bewertungen über LeadDesk
Simple, fast and great functionalty
Kommentare: My experience with LeadDesk as a company has been very good. Even though we aren’t a big client, our contact person makes us feel like we are the only customer that matters. This is something that really isn’t too obvious in many companies. The other thing with SaaS software to keep in mind is that it lets you grow depending on seasonality changes. So on hectic times, we can easily add seats, but when it gets slower we can also remove seats just as easily.
Vorteile:
LeadDesk is by far the easiest and most intuitive contact center software I have used. Not only is it easy to see and follow everything that is happening in our business, but I can easily create and manage my campaigns. The modern UI feels like it’s actually built with the customer in mind. I know exactly where everything is and don’t need to spend my time looking for the right settings. I also like their reporting, as I can get all the information I need for my business and get on top of my KPIs.
Nachteile:
I don’t really have too much bad to say about LeadDesk. There is of course always things to improve in e.g. reporting when it comes to more complex reports, but I have all the needed reports available from their reporting tool. They do however offer customized reports or access to a replica database if you are more tech-savvy and need more complex data.
Antwort von LeadDesk
vor 5 Jahren
Thank you for the kind words! We are really glad to hear that you are enjoying LeadDesk. Regards to the more complex reports, we acknowledge this is something we can improve further, and we will actually launch a new reporting tool during Q1 in 2020.
Simple and reliable solution
Kommentare: Overall its a good experience.
Vorteile:
What LeadDesk does exceptionally well is its ease of utilize and comfort within the product. Their UI is genuinely fast and viably available. Empowering modern pros to utilize the product is truly straightforward and speedy. What I furthermore I have full control of everything interior LeadDesk, from directing call records to campaigns.
Nachteile:
The way their prescient dialer courses calls isn't the finest one for our utilization case. I might moreover need to see a few more functionalities for their application for flexible utilize.
Antwort von LeadDesk
vor 3 Jahren
Hi Phiel Daniel, Thank you for the fantastic review. Great to hear that enjoy using LeadDesk! On the functionalities that you are still missing, would you mind dropping me an e-mail to sebastian@leaddesk.com so I can pass on the information to our product team? All the best, Sebastian from LeadDesk
Call Center solution
Kommentare: Our team contacts physiotherapists and tries to schedule a meeting for our salesman
Vorteile:
It´s easy to use, especially the address import
Nachteile:
Nothing, everything works fine. Even the support is working
Super easy to use and great customer care
Kommentare: We work in outbound calling mainly in the B2C market and I have been going back to LeadDesk repeatedly since 2011. I have tried many different Contact Center software, but the features LeadDesk offers combined with their excellent customer care and pricing makes choosing LeadDesk such an easy decision. I can easily recommend it especially for outbound calling.
Vorteile:
What LeadDesk does very well is its usability and ease of use in the software. Their UI is really intuitive, so everything is fast and easily available. Teaching new agents to use the software is super easy and fast. What I also like is that as a leader, I have full control of everything within LeadDesk, from managing call lists to campaigns.
Nachteile:
The way their predictive dialer routes calls is not the most effective one for our use case. I would also like to see some more functionalities for their app for mobile use.
Easy and efficient solution for contact centers
Kommentare: LeadDesk works very well for practically any outbound calling needs and offer also a high quality VoIP solution. Their vast number of features provide a solution for basically any contact center.
Vorteile:
The best things about LeadDesk; 1) Simple user interface for both agents and admins - our new agents don't need to be trained to the actual system, but can focus on selling. 2) Full of features - Everything we can possibly need for our outbound sales. 3) Predictive dialer is great for increasing efficiency and get agents on the phone more. 4) Access to replica database - We integrate LeadDesk with our own BI tools to get even more data on call performance.
Nachteile:
I don't really have anything bad to say about Leaddesk, it just works. If something, then the mobile functionality could be better.
