Wir helfen Unternehmen in Deutschland
seit 15 Jahren bei der Softwareauswahl

Was ist LeadDesk?

Ein integriertes System mit Funktionen für Verkaufsautomatisierung, Telemarketing, Kampagnenmanagement und Call Center.

Wer verwendet LeadDesk?

LeadDesk wurde für Kontaktcenter entwickelt, die eine hohe Anzahl von Kundenkontakten im Rahmen von In- und Outbound-Vertrieb oder im Kundenservice verwalten. LeadDesk bedient Unternehmen mit einem*r bis zwei Agent*innen bis hin zu Großunternehmen.

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Du bist nicht sicher, ob LeadDesk das Richtige ist? Mit einer beliebten Alternative vergleichen

LeadDesk

LeadDesk

4,8 (9)
89,00 €
Monat
Kostenlose Version
Kostenlose Testversion
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VS.
Startpreis
Preisoptionen
Funktionen
Integrationen
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Häufig bewertet

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Die grünen Bewertungsbalken geben an, welches Produkt gemessen an der Durchschnittsbewertung und der Zahl der Bewertungen am besten abschneidet.

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Bewertungen über LeadDesk

Durchschnittliche Bewertung

Gesamt
4,8
Benutzerfreundlichkeit
4,8
Kundenservice
4,7
Funktionen
4,6
Preis-Leistungs-Verhältnis
4,7

Nutzerbewertungen nach Unternehmensgröße (Angestellte)

  • <50
  • 51-200
  • 201-1.000
  • >1.001

Bewertungen nach Punktzahl finden

5
78%
4
22%
Verifizierter Rezensent
Verifizierter Nutzer auf LinkedIn
Personalwesen, 51–200 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Simple, fast and great functionalty

5,0 vor 4 Jahren

Kommentare: My experience with LeadDesk as a company has been very good. Even though we aren’t a big client, our contact person makes us feel like we are the only customer that matters. This is something that really isn’t too obvious in many companies. The other thing with SaaS software to keep in mind is that it lets you grow depending on seasonality changes. So on hectic times, we can easily add seats, but when it gets slower we can also remove seats just as easily.

Vorteile:

LeadDesk is by far the easiest and most intuitive contact center software I have used. Not only is it easy to see and follow everything that is happening in our business, but I can easily create and manage my campaigns. The modern UI feels like it’s actually built with the customer in mind. I know exactly where everything is and don’t need to spend my time looking for the right settings. I also like their reporting, as I can get all the information I need for my business and get on top of my KPIs.

Nachteile:

I don’t really have too much bad to say about LeadDesk. There is of course always things to improve in e.g. reporting when it comes to more complex reports, but I have all the needed reports available from their reporting tool. They do however offer customized reports or access to a replica database if you are more tech-savvy and need more complex data.

Antwort von LeadDesk

vor 4 Jahren

Thank you for the kind words! We are really glad to hear that you are enjoying LeadDesk. Regards to the more complex reports, we acknowledge this is something we can improve further, and we will actually launch a new reporting tool during Q1 in 2020.

Phiel Daniel
Casino in Philippinen
Gastgewerbe, 5.001–10.000 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Simple and reliable solution

5,0 vor 3 Jahren

Kommentare: Overall its a good experience.

Vorteile:

What LeadDesk does exceptionally well is its ease of utilize and comfort within the product. Their UI is genuinely fast and viably available. Empowering modern pros to utilize the product is truly straightforward and speedy. What I furthermore I have full control of everything interior LeadDesk, from directing call records to campaigns.

Nachteile:

The way their prescient dialer courses calls isn't the finest one for our utilization case. I might moreover need to see a few more functionalities for their application for flexible utilize.

Antwort von LeadDesk

vor 3 Jahren

Hi Phiel Daniel, Thank you for the fantastic review. Great to hear that enjoy using LeadDesk! On the functionalities that you are still missing, would you mind dropping me an e-mail to sebastian@leaddesk.com so I can pass on the information to our product team? All the best, Sebastian from LeadDesk

Markus
Marketing Director in Deutschland
Medizinische Geräte, 51–200 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Call Center solution

4,0 vor 4 Jahren

Kommentare: Our team contacts physiotherapists and tries to schedule a meeting for our salesman

Vorteile:

It´s easy to use, especially the address import

Nachteile:

Nothing, everything works fine. Even the support is working

Jere
Salesman in Finnland
Telekommunikation, 2–10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Jere Jarvi

5,0 vor 3 Monaten

Kommentare: overall experience is 9/10 look the cons section for info

Vorteile:

simple organization, tha campaings are good too, the surveilance systems of progression are good, and mostly simple to use.

Nachteile:

callback system is the worst. sometimes dont show up the info when answering, or the campaings have to be changed in the b2b if you want to find the right card, then there is the option to change the campaing order and the cards bounce everywhere

Simab
CEO in Norwegen
Telekommunikation, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Super easy to use and great customer care

5,0 vor 4 Jahren

Kommentare: We work in outbound calling mainly in the B2C market and I have been going back to LeadDesk repeatedly since 2011. I have tried many different Contact Center software, but the features LeadDesk offers combined with their excellent customer care and pricing makes choosing LeadDesk such an easy decision. I can easily recommend it especially for outbound calling.

Vorteile:

What LeadDesk does very well is its usability and ease of use in the software. Their UI is really intuitive, so everything is fast and easily available. Teaching new agents to use the software is super easy and fast. What I also like is that as a leader, I have full control of everything within LeadDesk, from managing call lists to campaigns.

Nachteile:

The way their predictive dialer routes calls is not the most effective one for our use case. I would also like to see some more functionalities for their app for mobile use.