Wer nutzt diese Software?

Small to large companies in most all industries with a need for reasonably priced yet feature rich scalable and flexible platform to adapt specific business processes.

Durchschnittliche Bewertung

11 Bewertungen
  • Gesamt 4.7/5
  • Benutzerfreundlichkeit 4.7/5
  • Kundenservice 4.9/5
  • Funktionen 4.8/5
  • Preis-Leistungs-Verhältnis 4.8/5

Produktinformationen

  • Startpreis 25,00 $/Monat
  • Kostenlose Version Nein
  • Gratis Testen Ja
  • Einsatz Cloud, SaaS, Web
  • Training Persönlich
    Live Online
    Webinare
  • Kundenbetreuung Support während der Geschäftszeiten
    Online

Angaben zum Hersteller

  • CustomAnswers Software
  • http://www.customanswers.com
  • Gegründet 2001

Über CustomAnswers

CustomAnswers provides a flexible and robust CRM platform that is customizable to a vast array of business processes and workflows. Across all channels of communications, phone , emails, walk-in etc, capture manage and track all interactions. Manage all incoming requests and apply any type of complex custom business processes. Nothing will fall through the cracks. Ensure productivity and efficiency with a reasonably priced yet feature rich CRM for your organization.

CustomAnswers Funktionen

  • Angebote / Vorschläge
  • Aufgabenmanagement
  • Dokumentenspeicher
  • E-Mail Marketing
  • Gebietsmanagement
  • Interne Chat-Integration
  • Kalender-/Erinnerungssystem
  • Lead Scoring
  • Marketing-Automatisierung-Integration
  • Mobiler Zugriff
  • Segmentierung
  • Social-Media-Integration
  • Aufgabenmanagement
  • Aufgabenmanagement
  • Dashboard
  • Eskalationsmanagement
  • Problemplanung
  • Projektmanagement
  • Wiederkehrende Probleme
  • Wissensbasis-Management
  • Überprüfung von Vorfällen
Der Softwareanbieter hat diese Information nicht vervollständigt.

Die hilfreichsten Reviews für CustomAnswers

Very stable system with excellent customization capabilities.

Bewertet am 25.5.2017
Joe K.
Director
Immobilien, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
5/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: With this software we were able to modernize tracking of our employees, tenant requests and leases. This has optimized our manpower requirements and has allowed us to grow our company in a very efficient manner.

Vorteile: When questions arise, or if there is a glitch in the software, the sales rep is very quick to respond and provide the necessary actions needed to rectify the problem. The system is very adaptable for a number of uses - we have created systems for employee work logs to lease administration. Our lease data base has expanded dramatically over the years and the system has been adaptable to the growth and to the changes.

Nachteile: I have been using custom answers for the last five years and generally have had only positive experiences. The software is very flexible and customizable and maybe a bit too flexible as it requires more effort to learn the extent of all the features that are available. We are likely only using 50% of the tools available.

WebQA has organized our operations

Bewertet am 2.6.2017
Ammar A.
Global Indirect Procurement Systems Manager
Logistik & Lieferkette, 5.001-10.000 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Quelle des Nutzers 
4/5
Gesamt
4/5
Benutzerfreundlichkeit
5/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Streamlining our supplier record setup and maintenance in our ERP

Vorteile: The flexibility to add as many workflows as our Business needs. The reporting from it greatly enhances our ability to track our internal teams' performance.

Nachteile: Sometimes external parties have difficulties submitting our more complicated forms (many times related to their browsers) that require time and effort to troubleshoot.

We've been using WebQA for years and really feel we've grown up together.

Bewertet am 25.5.2017
Tom E.
Support Services Coordinator
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
4/5
Gesamt
4/5
Benutzerfreundlichkeit
4/5
Eigenschaften & Funktionalitäten
4/5
Kundenbetreuung
4/5
Preis-Leistungs-Verhältnis

Vorteile: There's so much functionality under the hood, that it becomes a real problem-solving tool for all kinds of institutional requirements. The support is top-notch, and the feature set is unsurpassed.

Nachteile: My only complaint would be the lack of a reporting API or database connector that would allow more advanced custom reporting.

Great Service!!

Bewertet am 6.10.2015
Oscar F.
Supervisor
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
Preis-Leistungs-Verhältnis

Kommentare: So far my experience with this crm tool has been great!
Would recommend to anyone interested. I can customize it to my business need and run excel reports for daily tracking.
Pros: Can customize tool to work with business call flow, chat, reporting, payments, just about anything I need it to do.
Cons: Haven't found one yet.

Responsive customer service

Bewertet am 17.6.2015
Shannon D.
Application Coordinator
Quelle des Nutzers 
4/5
Gesamt
4/5
Benutzerfreundlichkeit
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
Preis-Leistungs-Verhältnis

Kommentare: Excellent customer responsiveness - whenever I have a question or need help I get a response within an hour and oftentimes the issue is resolved shortly thereafter. The program took some time to learn (like any program) but training was available when I needed it. Extensive workflow capabilities!

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