Groomsoft

Kommentare: I have had an overall positive experience with Groomsoft. The prices have been reasonable in comparison to other subscription prices. I would highly recommended to anyone that is running a grooming business. It is paperless, a good place to store grooming instructions, and record pass grooms comments. As well as, incidents and customer complaints to avoid future issues with clients. It allows you to set appointments anywhere (mobile phone, home computer, etc). It is a good place to keep track of finances. It easy to see at a glance from month to month and year to year how well the business is doing. In the past, if I had a problem it was easy to get someone from customer support on the phone to walk me through my issues.

Vorteile: I have been using Groomsoft for over over three years. It is easy to use and train employees to use. It allows us to keep track of customers, prices, pass and present groom instructions, incidents, and comments.

Nachteile: Can be confusing to set recurring appointments. Especially when a customer ask for their next appointment. If a customer cancels or changes a recurring appointment it is hard to reset the appointments or restart the appointments from that time on.

Kommentare: My experience with Groomsoft has been excellent and I will refer your software to others.

Vorteile: The software itself is very easy with a little help on how certain things work its a great software. I needed something that had everything in one program and this one did still needing the online booking and its is complete great for the money!. and I have been shopping with 123Pets, Gingr, MoeGo and Pawfinity which which was much higher in price and some didn't even have Forms template in them.. Very useful might i add.

Nachteile: The only problem i see at this time is Groomsoft doesn't have online booking :(.. for most of us groomers we need this its important!

Kommentare: It is fairly easy to use. Quite basic but for a small business it is adequate. The customer service is very good and Representative is VERY quick to reply when contacted.

Vorteile: Quite customizable, I can keep a lot of information on the client and pet, as well as unlimited photos and information about each groom on each client's pet. I also like that I can enter the services/fees and have it all calculated for me, including separating out tips and I think the "reports" are very good.

Nachteile: 1) I really dislike not being able to put just a birth year in for a cat. Many clients do not know when their cats were born as not all are purebred...many are from shelters. I have to skip that entry and put a birth year in the "notes" and then I am unable to quickly glance at the cat's age on future visits - I have to look at the date of their first visit and calculate from the year to the present to see their age. I would like to be able to put:
- day/month/year OR month/year OR year and have it automatically show me their age each time I enter a new appointment.

Kommentare: Overall we have been very happy with Groomsoft. I love that you take suggestions and upgrade it regularly

Vorteile: The ability to make appointments anywhere and any time. I can easily see what is booked for which groomer at a glance. It really is very easy to use once you learn it. The customer service, as rarely as Ive used it, is fantastic and fast.

Nachteile: It takes a little while to figure out all the ins and outs. I feel like some things are a little repetitive and others are not as useful as they could be. I love the idea of the waiting list but am finding that if i move an appointment as opposed to creating a new one, it stays on the waiting list. I also would love to change the time that the reminder texts go out and haven't been able to figure that out.

Kommentare: Groomsoft is very easy to use and has many features. Groomsoft now allows you to create your own templet, which is an awesome feature. Shawn in the Tech dept. did an awesome job working with me to create my own personalized templet.

Vorteile: Easy to use, very automated, very affordable, helpful customer service, great overall format.

Nachteile: A couple of options not currently available for mobile groomers, but hopefully will come in the future. The mobile version does not always communicate with the desktop version.