--- description: Detaillierte Informationen über SolarWinds Service Desk zu Benutzerfreundlichkeit, Funktionen, Kosten, Vor- und Nachteilen aus verifizierten Nutzer-Erfahrungen. Lies Ratings & Bewertungen und entdecke ähnliche Tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: SolarWinds Service Desk Erfahrungen, Vor- und Nachteile – Capterra Deutschland 2026 --- Breadcrumb: [Startseite](/) > [IT Asset Management Software](/directory/30077/it-asset-management/software) > [SolarWinds Service Desk](/software/129478/solarwinds-service-desk) # SolarWinds Service Desk Canonical: https://www.capterra.com.de/software/129478/solarwinds-service-desk Seite: 1 / 24\ Weiter: [Nächste Seite](https://www.capterra.com.de/software/129478/solarwinds-service-desk?page=2) > Vereinheitliche ITAM und Service Desk. Erkenne Assets automatisch, verfolge Lebenszyklen und verknüpfe Geräte direkt mit Tickets, um Probleme schneller zu lösen. > > Bewertung: **4.6/5** von 577 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Übersicht ### Wer verwendet SolarWinds Service Desk? Ideal für Unternehmen mit mehr als 100 Mitarbeitern, die ihre internen Help-Desk / Service-Desk-Prozesse und IT-Asset-Management in einer einheitlichen, Cloud-basierten ITSM-Lösung verwalten möchten. ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **4.6/5** | 577 Nutzerbewertungen | | Bedienkomfort | 4.6/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 4.6/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 4.5/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 4.4/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 90% | (9/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: SolarWinds - **Region**: Tulsa, USA - **Gegründet**: 1999 ## Gewerblicher Kontext - **Startpreis**: 39,00 $ - **Preismodell**: (Kostenlose Testversion) - **Zielgruppe**: 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (mobil), iPhone (mobil), iPad (mobil) - **Unterstützte Sprachen**: Arabisch, Bulgarisch, Chinesisch, Chinesisch (traditionell), Deutsch, Dänisch, Englisch, Estnisch, Finnisch, Französisch, Griechisch, Hebräisch, Hindi, Indonesisch, Italienisch, Japanisch, Katalanisch, Koreanisch, Kroatisch, Lettisch, Litauisch, Malaiisch, Niederländisch, Norwegisch, Polnisch, Portugiesisch, Portugiesisch, Portugiesisch, Rumänisch, Russisch, Schwedisch, Serbisch, Slowakisch, Slowenisch, Spanisch, Thailändisch, Tschechisch, Türkisch, Ukrainisch, Ungarisch, Vietnamesisch - **Verfügbare Länder**: Argentinien, Australien, Bahrain, Belgien, Benin, Bolivien, Brasilien, Chile, China, Costa Rica, Deutschland, Dominikanische Republik, Dänemark, Ecuador, Finnland, Frankreich, Französisch-Guayana, Ghana, Guatemala, Guernsey und 50 weitere ## Funktionen - Alarmfunktion / Benachrichtigungen - Aufgabenmanagement - Aufgabenmanagement - Ausgabenanalyse - Bedarfsmanagement - Benutzer-Management - Bestell-Management - CRM - Call-Center-Management - Catalog Management - Compliance Management - Content-Management - Dashboard - Datensicherheit - IT-Betriebsmittelverwaltung - IT-Reporting - Inbox-Management - Internes Kontrollmanagement - Inventarverwaltung - Konfigurationsmanagement - Kontrolle des Genehmigungsprozesses - Kundenbetreuung - Kundendatenbank - Lieferanten-Management - Lizenz-Nachverfolgung - Lizenzbestand - Mehrsprachig - Multi-Channel-Kommunikation - Real-Time Monitoring - Real-Time Notifications - Release-Management - Remote-Zugriff/-Kontrolle - Risiko-Scoring - Risk Analysis - Self-Service Portal - Service Level Agreement (SLA) Management - Statusverfolgung - Störfallmanagement - Supportticket-Management - Ticket-Management - Verfolgen von Vermögensanlagen - Verwaltung von Knoten(punkten) - Veränderungsmanagement - Volltextsuche - Vorfall-Berichterstattung - Werkzeuge zur Zusammenarbeit - Wirtschaftsprüfung-Management - Wissensbasis-Management - Wissensmanagement - Zugriffskontrollen / Berechtigungen ... und 41 weitere Funktionen ## Integrationen (27 insgesamt) - Automox - Azure Active Directory External Identities - Dameware Remote Everywhere - Dropbox Business - Gmail - Google Analytics 360 - Google Chrome - Google Drive - Google Workspace - Harvest - Jamf Connect - Jira - LogMeIn Central - LogMeIn Rescue - LogMeIn Resolve ... und 12 weitere Integrationen ## Optionen für Kundensupport - E-Mail/Helpdesk - FAQ/Forum - Wissensdatenbank - Telefon-Support - 24/7 Live-Support - Chat ## Category - [IT Asset Management Software](https://www.capterra.com.de/directory/30077/it-asset-management/software) ## Ähnliche Kategorien - [IT Asset Management Software](https://www.capterra.com.de/directory/30077/it-asset-management/software) - [IT-Management-Software](https://www.capterra.com.de/directory/10001/it-management/software) - [Help-Desk-Software](https://www.capterra.com.de/directory/30008/help-desk/software) - [IT-Service-Software](https://www.capterra.com.de/directory/30672/it-service/software) - [Issue Tracking Software](https://www.capterra.com.de/directory/30675/issue-tracking/software) ## Alternativen 1. [ManageEngine Endpoint Central](https://www.capterra.com.de/software/170018/manageengine-desktop-central) — 4.6/5 (1659 reviews) 2. [Freshservice](https://www.capterra.com.de/software/132997/freshservice) — 4.5/5 (720 reviews) 3. [JIRA Service Management](https://www.capterra.com.de/software/138769/jira-service-management) — 4.5/5 (770 reviews) 4. [SysAid](https://www.capterra.com.de/software/107225/sysaid) — 4.5/5 (519 reviews) 5. [Vivantio](https://www.capterra.com.de/software/132880/vivantio) — 4.3/5 (178 reviews) ## Nutzerbewertungen ### "Great IT Support App For Technicians" — 5.0/5 > **Jesse** | *20. August 2025* | Computer-Software | Empfehlungsbewertung: 8.0/10 > > **Vorteile**: I personally like how it is easy to view helpdesk tickets, update them, and then close them. Additionally, having a feature where you can search for users in your organization and the ticket history for them is a true bonus. > > **Nachteile**: The UI is not very user friendly. Additionally, there isn't a mobile app for IT support technicians, which would be helpful since many techs work outside of an office space. ----- ### "Solarwinds enabling Service Delivery to Excel" — 5.0/5 > **Richard** | *1. Juli 2025* | Immobilien | Empfehlungsbewertung: 9.0/10 > > **Vorteile**: Custom attributes assist with multi-faceted teams, SLA, and Service management designed with a Service Desk that manages with Value. Compared to other tools, it excels and allows a full overview of all teams using the desk with interactive dashboards to assist the Management team. > > **Nachteile**: Some elements require a lot of thought, Service Catalogs, but overall, an OOB experience that did not hinder progress to launch the new desk. > > Great product, finally working as we want, initial teething problems, but overall it works really well, integrated with all teams across different continents, with the abilit to hand off tickets seamlessy. ----- ### "A review of solarwinds" — 3.0/5 > **Santiago** | *9. August 2022* | Bildungsmanagement | Empfehlungsbewertung: 8.0/10 > > **Vorteile**: There is no nonsense involved with this software. A lot of time feels like its lost in options that offer too much customization. You are able to distinctly view what your responsibilities are to your department and work from there. > > **Nachteile**: Its too simple. It makes for a cluttered looking interface, unfortunately. While this is no major problem, any lack of self-discipline can lead to a very messy ticket queue. > > It was my first help desk product and has been one of my favorites sense. Besides controller restrictions and how that can impeded closing a ticket, it worked great and, at its core, was a strong helpdesk product that removed the overbearing micromanagement you might see in other options. ----- ### "Solarwinds has an excellent ticketing system" — 4.0/5 > **Lillian** | *21. August 2023* | Krankenhausversorgung & Gesundheitswesen | Empfehlungsbewertung: 8.0/10 > > **Vorteile**: Users can see where their requests are in the IT department's queue, and the department can stay organized. A revolutionary advance in Service Desk/Help Desk ticketing systems. Enabled IT support staff to generate user-specific support tickets with greater specificity. They all fulfilled different functions. > > **Nachteile**: The SolarWinds app did not provide the end user with many options to create their own ticket. We switched to local JIRA because it used to avoid self-service. > > It's been a long time since I last logged a help desk ticket. I think they've made some amazing improvements to their service, and now they can hold their own against JIRA and their entire suite. ----- ### "An excellent tool for service management" — 4.0/5 > **Sarah** | *9. Juni 2022* | Informationstechnologie & -dienste | Empfehlungsbewertung: 9.0/10 > > **Vorteile**: It offers a wide range of functions, such as incident tools and an employee support site. In addition, the user interface is simple and clear. To reassign requests, learn about what happened, and access the information you need is simple. I no longer have to worry about maintaining the backend systems. Instead of getting bogged down in making sure all systems are up-to-date, we can concentrate on our business and providing excellent customer support. > > **Nachteile**: When a ticket is being updated, the user is not informed that the ticket is in the process of being updated. Moreover, the fact that the search engine does not provide slack binding should be stressed more strongly. During the dynamic page refresh, the page becomes unresponsive. > > For the most part, Solarwinds Service Desk is utilized for automating incident generation through integration and reducing the amount of human work required. Custom dashboards make it possible to see the weekly, monthly, and yearly trends in various types of tickets, such as incidents, requests, changes, and issues, and to perform analysis. ----- Seite: 1 / 24\ Weiter: [Nächste Seite](https://www.capterra.com.de/software/129478/solarwinds-service-desk?page=2) ## Links - [Auf Capterra anzeigen](https://www.capterra.com.de/software/129478/solarwinds-service-desk) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Strukturierte Daten