eRSP

Kommentare: We use the basic system for non-medical in home companion services for seniors. We have used the telephony option but usually do not. We are not looking for lots of bells and whistles, just basic scheduling and a place to hold all our employee and client data. The customer support has always been a bit lacking but was acceptable. For the past several months, support has deteriorated and ever since the system was broken for 3 or 4 days, it hasn't been the Same. I can't rely on it.

Vorteile: I like the visual of the calendar with open shifts, the monthly user fee is reasonable for the basic version (adds up quickly though as you add functionality). Up until a few months ago I would have said the system is very reliable and never goes down, but sadly that is no longer true.

Nachteile: Main complaint now is I cannot rely on the system to be up and running during business hours. Was down for about 3 days straight, then partially functioning, has gone off line for extended periods since then. Have always had intermittent periods of slow response time but lately have dealt with frequent extremely slow and slower than normal response time. And the system support has been minimal - when the system was down for 3 days the company apologized " for the inconvenience" and their only answer for slow response times is we need to clear our cache. It's unacceptable and causes me to think the company is no longer supporting this particular system. There are a few annoying features to the system, but we can live with those. If the system is deteriorating and unsupported, we cannot live with that. Looking for other options now.

Kommentare: The ersp works well to keep track of schedules, timekeeping for the caregivers, and we love the broadcast open shift feature. There are color codes to indicate issues with scheduling, it warns of overtime and conflicting shifts. All in all it has made scheduling much easier.

Vorteile: I love the ability to broadcast open shifts. I like that it sends reminders to caregivers about upcoming shifts everyday.

Nachteile: I don't like that you have to scroll all the way back to the top of the screen to go to the next week rather than being able to select that option from anywhere on the screen. It gets confusing when looking at a certain client then having to scroll up to the top to go to the next week, then scroll back down to the client you want to look at. I also hate that if the billing code changes you have to rebuild the whole schedule. I wish I could simply change the code from the drop down menu the same as you can to change the times.

Kommentare: Abismal.

Vorteile: Somewhat easy to change caregivers' pay rates.

Nachteile: So many things. You can't just search for a client's schedule. You have to have the full schedule open and use command/control F to find their names, or have the client list open and do the same. It's a Sunday and they want to know who is coming today and tomorrow? Scroll all the way back to the top, hit "next" and wait. Then command F to find them in the long list again (if you're using the calendar view). Search for them and you get their care plan instead. Caregivers are searchable, and you can view their schedule by looking at the availability tab, but you can't click the names of the clients they're working for to pull of client info. Messages don't refresh so you constantly have to remember to refresh if you're staffing a case. Language isn't intuitive. Want to look at a client's info on the large calendar setting? Click " click to maintain order". There is so way to differentiate contacts, whether it's emergency, POA, scheduler, etc. There is no easy to read a monthly calendar view. Overall the system takes too many clocks to get a job done, isn't intuitive, and isn't easy to read. Important info doens't pop off the page. There is WAY too much text. Not visually appealing.

Kommentare: Love, love, love eRSP!!!!

Vorteile: We have used eRSP since 2011. Throughout the growth of our Conpany, eRSP has grown with us and continues to adapt to meet our needs. Being able to manage employee schedules, store and maintain credentials, and communicate open availabilities for work with over 1000 employees effortlessly is worth its weight in gold!

Nachteile: We have had some growing pains with developmental issues over the years, but nothing out of the norm. This is great software!

Vorteile: I think it's easier to navigate on a desktop.

Nachteile: I have used other interpreting scheduling software and this one is not as nice. The mobile app needs major updating as it has several bugs so I have to access it through the safari app on my phone than through the app itself. Several clicks to get to where I need to go and view my daily assignments.