Durchschnittliche Bewertung

5 Bewertungen
  • Gesamt 4 / 5
  • Benutzerfreundlichkeit 4 / 5
  • Kundenservice 4 / 5
  • Funktionen 5 / 5
  • Preis-Leistungs-Verhältnis 5 / 5

Produktdetails

  • Startpreis 1,00 $
  • Kostenlose Version Ja
  • Einsatz Cloud, SaaS, Web

Angaben zum Hersteller

  • Queensborough Group
  • https://www.queensboroughgroup.co.uk/
  • Gegründet 1997

Über Q-Book

Free Online Booking System with channel manager & email marketing tool for Hotels, Bed and Breakfasts and Guest Houses

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Q-Book Funktionen

  • Angebotsmanagement
  • Anmerkungen zur Reservierung
  • CRM
  • Drittpartei-Buchung
  • Gruppenreservierungen
  • Kundenbetreuung
  • Raten-Management
  • Reservierung von Akitivtäten
  • Zimmerbuchungsverwaltung

Die hilfreichsten Reviews für Q-Book

One of the best companies I have dealt with in the 13 years

Bewertet am 17.7.2017
Karen B.
Owner
Gastgewerbe, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Great value and the channel manager is free, they also offer good support if required.

Vorteile: Queensborough Group is one of the best companies I have dealt with in the 13 years I'have run a bed and breakfast. Their system is easy to use, visually as well as technically. As a company they are the MOST responsive I have ever experienced. They really do listen to their customers and if a suggestion I make is a viable option they act on it often immediately.The staff are always cheerful, friendly, helpful and knowledgeable. Their prices are reasonable and the channel manager is free to use. I have never had any problems with the system and guests seem to find it easy to use as well.

Antwort des Softwareanbieters

von Queensborough Group an 13.6.2018

Hi Karen! Thanks for your kind review - we super appreciate it! We're so glad to hear our efforts are being recognised and we're bursting with pride! We don't want to blow our own trumpet but, we genuinely do listen to our customer's feedback and suggestions. You have brought some great ideas to the table over the years- which I hope we have been able to deliver. Some of your most recent ones are in the pipeline as we speak! Thank you for all your input, you have really helped us to create a better Q-Book for everybody! If you ever get tired running Bloomfield House - you should come and be part of the Q-Book team ;) Thanks again - Happy Q-Booking!

Excellent Service and Support

Bewertet am 18.4.2017
Richard E.
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis

Kommentare: We would just like to tell you how delighted we are with the new website which Queensborough Group have created for us; and with the excellent service and support we have received from you and your colleagues throughout the process. Although our old website was looking very dated, we were aprehensive about making a change thinking that the process would be expensive, time consuming and disruptive to our on-line presence. In fact we need not have worried because Queensborough have made it so easy, quick ( it was up and running in about 36 hours!) and excellent value for money. We selected a standard template, wondering whether it would be able to reflect the individuality of our property and never imagining that the finished article could look so fantastic. Our old website was content managed for us by a local firm. The Queensborough system, which came along with the new website is brilliant. It gives us complete control over our content and is so easy to use. We are really enjoying playing with it and keeping our website updated and refreshed. The fact that everything is linked to Q-book makes it completely synergistic and so simple to use. At first we had lots of questions and requests for tweaks here and there which were answered and dealt with promptly and without any fuss or additional cost. Faultless service from everyone at Queensborough! Thank you Amy and thanks to all your colleagues at Queensborough who have helped us with this and produced such an excellent result.

Antwort des Softwareanbieters

von Queensborough Group an 13.6.2018

Hi Richard. Thank you so much for your comprehensive and warmhearted review. We understand that opting for a new website can sometimes be daunting but, the proof's in the pudding - there is no need to worry! Some of our customers feel that moving away from a local website host is a huge leap of faith so, with this in mind, we try to offer as much reassurance as possible. From your kind words, it seems that we have managed to put your mind at rest and supply you with a website and booking system that you are finding easy to navigate. Even though you state it's very easy to use - if you require any help, assistance or would just like a chat - we're always a phone call away. Thanks again Richard - happy Q-Booking!

Q Book is a simple to use booking system for our small bed and breakfast business

Bewertet am 26.5.2018
Joan B.
Proprietor
Gastgewerbe, Selbstständig
Verwendete die Software für: 1-5 Monate
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: More on line bookings for our bed and breakfast business

Vorteile: The Queensborough Group have been the web page providers since 2008, for our small bed and breakfast business, Browns of Holbeck, and what an excellent service they provide. The staff are very helpful, deal with any enquiries in a very professional way, and are always friendly too.
They have just created in May 2018 a wonderful new web page for us, it displays our business to its best advantage. It makes is easy for us to update and for guests to book on line to stay here.

Nachteile: I like everything about this software, it is practical, easy to use and makes updating the web page very easy.

Antwort des Softwareanbieters

von Queensborough Group an 14.6.2018

Hi Joan! Thank you for your lovely review. Ten years - wow! Where does the time go? We're so pleased that you love your new website - what an amazing transformation it has been! We cant respond to this review without saying thank you for the very thoughtful card and chocolates you sent to the Q-Book team a few weeks back. Needless to say - they didn't last two minutes, good job we're not watching our figures! We hope you had a wonderful birthday. Hopefully, here's to another ten years :) Happy Q-Booking!

I love it. I think the new system is fantastic.....

Bewertet am 24.2.2017
Bob W.
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: I love it. I think the new system is fantastic.....and I'm not kidding I have more flexibility with my room designations, pricing and descriptions I can email my guests asking them for feedback upon departure I can manually adjust availability with guest details - even more now I can add a quick reservation I can see where my guests have come from. The whole thing is great!

Vorteile: Ease of use, great support!

Nachteile: None

Antwort des Softwareanbieters

von Queensborough Group an 13.6.2018

Bob! We love, that you love it! Thanks so much for such an uplifting review. It genuinely is so great to hear such wonderful feedback. We've worked extremely hard to get to where we are today and, to provide the very best Q-Book ever! We have tonnes of new ideas which we are ecstatic to implement - watch this space! Anything you may want to suggest to us - is completely valued and welcomed. Thanks again Bob! Happy Q-Booking :)

Shocking service, indeed no service whatsoever.

Bewertet am 5.12.2015
Margaret H.
Osner
Quelle des Nutzers 
1/5
Gesamt
1 / 5
Benutzerfreundlichkeit
Eigenschaften & Funktionalitäten
1 / 5
Kundenbetreuung
Preis-Leistungs-Verhältnis

Kommentare: Took our money then did not deliver website. Got to first proof stage then could get no response whatsoever out of them. They don't respond to phone calls. We would recommend freetobook where real people speak to you and go out of their way to help and seriously it is a free booking engine 'tho you can grade up if you wish.

Antwort des Softwareanbieters

von Queensborough Group an 15.3.2017

We are very sorry to hear that you did not enjoy your Queensborough experience. We feel that your review does not highlight the true events of what happened, nor does it reflect a traditional experience with The Queensborough Group. We have thousands of very satisfied customers! From start to finish, the design-build was problematic. We have a very detailed log of all our correspondence between you and our website designers. For months and months on end, we had tried our utmost to contact you by phone/email/in writing with regard to getting the approval of the drafts we had already completed, as we were keen to complete and deliver the finished product as promised. As the website is bespoke it's imperative that we had your input. I understand you have a very busy b&b to run and it was sometimes difficult to communicate with us, however, how can we be expected to publish a drafted website without your approval? How about you let us finish the design and we can work together again?

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