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ResNexus
Was ist ResNexus?
Online-Buchungs- und Gästemanagementsystem, das Funktionen zur Nachverfolgung von Reservierungsquellen, zu Gruppenreservierungen sowie einen Kalender mit Erinnerungen und mehr bietet. Die Professional Edition umfasst Ertragsmanagement-, Verkaufsstellen- und E-Mail-Marketingfunktionen.
Wer verwendet ResNexus?
Frühstückspensionen Campingplätze Ferienvermietung Hütten und Sommerhäuser Wohnmobile und Campingplätze Hotels und Motels Lagerverleih
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Bewertungen über ResNexus
ResNexus the best all around for campgrounds
Kommentare: Our experience has been wonderful. If there are any issues, which is rare, they always take care of you. We had a website designed by them and they did a fabulous job. It is very easy to go in and add or change things ourselves. The online bookings are huge for us as well as the connections to AirBnB they offer. The reports they have allow us to gather information to assist our business and growth.
Vorteile:
ResNexus provides all you need for the operations of your campground. Online bookings, point of sale system, websites, and the reports are amazing for management. They are constantly updating and adding new features. Their support team is the best and are always helpful and prompt.
Nachteile:
Some features need to be added to adhere to new standards with COVID-19, but they are actively working on it and always take feedback and suggestions for improvement.
Antwort von ResNexus
vor 4 Jahren
Billie, Thanks for taking the time to give us a review. We're glad you like your website!
In Betracht gezogene Alternativen:
Trust & Feature Rich
Kommentare: It's been spectacular. They do it all very well; functionality, features, & support and when there's room for improvement, they manage that well too.
Vorteile:
I have full faith that whatever feature is technically possible to make the product more robust and capable, the ResNexus team will do it before anyone else. They seem to set the standard for the others to catchup to.
Nachteile:
Only that the very valuable "Academy" is in winter in Utah. But I understand why.
Antwort von ResNexus
vor 7 Monaten
Julia, Thank you for such a through and thoughtful review! We love serving you and your business! We strive to be the innovation leader paired with industry leading customer service. Due to popular demand we also have a ResNexus Academy in March to offer another time for our clients schedule.
In Betracht gezogene Alternativen:
By far the best booking site I've found, and a keeper
Kommentare: Fantastic overall. This is my third booking site I've used, and by far the best. After two disappointing previous reservation systems with competitors, I'm very happy with ResNexus and plan to use them for the long term!
Vorteile:
Customer service is very responsive, you get to speak to people who are familiar with your property and who have an ongoing relationship with you. I like how they integrate dogs into the reservation booking process. I love how they also link the booking site into your website. Overall, I really am very happy with ResNexus!
Nachteile:
As they are an American based company, not all of their systems are available or configured to the international market - such as POS and displaying dates month/day/year instead of day/month/year. But hopefully they optimize for international properties as they expand more beyond the States.
Antwort von ResNexus
vor 2 Monaten
Kristin, Thank so much for the wonderful and lengthy review! We really appreciate the time and thought you put into your feedback! And yes we are continuing to implement changes to the day/month/year based on our international clients and you should see those updates in the future. Thank you for letting us serve you and your business!
Good with some bad
Kommentare: Overall its a great system- Its all you need to run all/most aspects of your business. I.E. your reservation page and your website are linked, links to a solid credit card merchant, reservation software is fairly intuitive. However, you will drive yourself to the point of insanity trying to make changes, and other things that aren't straight forward. I.E. a one night reservation.- That being said, customer service is always there to help. I feel that the price, is not too expensive for only having to pay one company that can do so many things for your business. My only suggestion to them is to update the reservation system, making it more user friendly or idiot proof. I've only been using it for a few months. Maybe I'll get it down by the end of the year! !!!.
Vorteile:
I like the look of the "grid" , making a reservation is fairly simple, ability to prepare taxes, and the link to the credit card system. Finally, the reservation page that links to your website that they create for you is the best part for me. Customer service is awesome, you always talk to live person. Very responsive. They will help the best they can in a timely manner.
Nachteile:
If you have to change to a reservation, such as, add another night, or try to do a weekly rate, move to a different room, charge a monthly rate. Its nearly impossible. If you're trying to do an ongoing monthly rental- its difficult. You might as well shoot yourself now. It takes like 5 steps and doesn't work. The support team will eventually fix it, but you look like an idiot when you're trying to do this in front of a customer or on the phone. I'm not a computer programmer, but you would think you could click 7 days on the grid, hit "reservation" and it would populate a "weekly" rate. Not by hitting "accommodations", "remove" -(removing their original one, so if you f-up, hit "back", you try and find their original reservation, woops! its gone. You have to "remove" their original one in order to "add or change anything". So once your "remove" then you have to hit "rentals" then "weekly", then "search"- (for some crazy reason you have to "search" even though you know its available by looking at the "grid"- then when you hit "search" most the time it won't find the accommodation you're trying to book for them. So basically its a cluster. Giving discounts can also be a mess- there are different options but can be confusing.
Antwort von ResNexus
letztes Jahr
Rhitt, Thank you for your feedback and review! We have addressed and improved the monthly rental process. Thanks for being a valued ResNexus client!
Very pleased with ResNexus
Kommentare: My experience from the begininng to date has been outstanding.
Vorteile:
Customer service is outstanding. The product is excellent and relatively easy to use.
Nachteile:
Can't reach customer service on weekends in case of emergency though honestly this has not been a problem. I wish they had a help catalogue that could be searched by problem/issue that would provide written instructions for how to perform various functions
Antwort von ResNexus
vor 2 Monaten
Karen, Thanks for taking the time to leave us such a great review! We love serving you and your business! We do provide a searchable support article and video help catalogue that can be found in our back office on the setting page, on the sidebar that says support. In addition, we do have a "help me use this page" for individual pages. We hope these resources will help answer some of your questions. We are always expanding this data base as well. Thanks so much for the feedback!
