Synerion

Synerion implementation September 2023

Kommentare: Overall, the Synerion experience has been very pleasant which I doubt many companies would say about switching systems. From the sales pitch, through implementation, to amazing support, to the ability to receive feedback and improve, this company has been a great choice for our needs.

Vorteile:

Synerion is very user friendly which was one of our key requirements. We have many employees who do not use technology and they are proficient with the mobile app with minimal to no guidance.The sales team was very kind, their demos were very relevant, and they worked with us to do not 2 or 3 but 4 live demos before we committed. But the system implementation process was outstanding - the assigned project manager was extremely knowledgeable, had valuable recommendations, and was there to answer hundreds of questions any time day or night. We love that the system is designed to make managers more efficient by using the Control Panel to complete tasks and move on with their day.It is very important to us that Synerion continues to improve and collect feedback from customers. As an example, it would be very helpful for managers to see under the Attendance the remaining days of the pay period so they can easily see who maybe reaching overtime if they have planned PTO towards the end of the pay period (we as a company include paid PTO in Overtime calculations).The reports are very useful and customizable, but it would be great if Synerion does a deeper training on the data tables and how to write formulas for admins that are more IT savvy and prefer to learn how to do it on their own rather than requesting support with report writing.

Nachteile:

A major enhancement request for us is the ability for employees to enter Absence Requests for the current day without having the ability to edit their own timesheet or schedule. We would also like to see the Attendance screen enhanced with columns to show the Paid PTO time along the Paid Attendance and a column to sum the total paid - it will allow managers to simply confirm their employees are being paid for the appropriate number of hours in one screen. This request would need to be mirrored for self-service.

Great product

Kommentare: Can review OT, hours spent on a daily, weekly and monthly basis. Can look at the whole team or an individual employee. We can adjust any of the areas that will benefit us when discussed with a Synerion team member.

Vorteile:

Easily used on a daily basis, customer service on questions is a one on one meeting with an expert on their product, always looking to improve their product, and webinars often to cover any changes they make in their product.

Nachteile:

I did not have any least liked concerns about the product because it was implemented easily and fixed a big opportunity in our hourly payroll punching and reporting.

New Synerion users

Vorteile:

I really like that the forepersons can manage their employees. I like that they can see who is coming up for holidays.

Nachteile:

What I like least about this product is that when you deviate from your usual page by mistake it is not clear how to return to your page. The title of the pages are not the same you have Time and Attendance on one page and Attendance Management on the side bar. I don't like how you have to pull up or down the page every time you log on, I wish it would stay the same when you logged off. When booking a vacation day for salaried employees there should be a easier way to make adjustments after the fact to reflect an accurate vacation balance.

Synerion made us save a lot of time & money

Kommentare: Our employees are all unionised & there are many premiums to apply because of their convention. I am sooo amazed on how Synerion are able to program these work rules within the application & thus making it very easy for us to program & download our pays

Vorteile:

How much time we save by using this application which in turn makes of save a lot of money because of the time it takes & the errors in data entry that we used to make when doing the pays manually.

Nachteile:

We have been using this application for almost 10 years & I am able to say that the experience as gotten better & better because of the improvements that they have made throughout these 10 years. So, I really have nothing negative to say

Excellence in Customer Service

Kommentare: I would recommend this company to any firm looking for a well support time keeping solution.

Vorteile:

The product meets our needs at the current time and the company goes out of their way to inform you of any upcoming changes. My favorite part of this system is the customer support. They go above and beyond to help their customers. You could not ask for better support services!

Nachteile:

The product is a bit complex in some areas so takes some training. The training and customer support given by the company more than make up for this. The sad part is it will no longer be supported at the end of this year so an upgrade in product is required. But Synerion has gone out of their way to keep us up to date on this and what is required to upgrade.