Miracle Service

Miracle Service

von Nexent Innovations

Wer verwendet Miracle Service?

Key Industries Served: Office Equipment, Scale, Restaurant Equipment, General Equipment Sales & Service, Medical, Telecom and many others. See: http://www.miracleservice.com/industries-served/

Was ist Miracle Service?

Miracle Service is a comprehensive service management solution, providing Customer and Equipment Management along with Dispatching, Inventory, Invoicing and Reporting. Key features include Mobile Field Service, Customer Self-Service Portal and integration to 20+ leading accounting packages including QuickBooks. Helping field service companies to improve their productivity and boost their bottom line is what has made us the field service software of choice for 5,000+ users around the world.

Miracle Service – Details

Nexent Innovations

http://www.miracleservice.com

Gegründet 1994

Miracle Service – Kostenübersicht

Miracle Service bietet keine Gratisversion und keine kostenlose Testversion.

Kostenlose Version

Nein

Gratis Testen

Nein

Einsatz

Cloud, SaaS, Web

Installiert - Windows

Training

Persönlich

Live Online

Webinare

Dokumentation

Kundenbetreuung

Support während der Geschäftszeiten

Online

Miracle Service Funktionen

Equipment Maintenance Software
Arbeitsauftragsverwaltung
Bestandskontrolle
Garantie-Nachverfolgung
Gerätenachverfolgung
Job-Management
Wartungsplanung
Abrechnung & Rechnungsstellung
Angebote / Schätzungen
Arbeitsauftragsverwaltung
Elektronische Unterschrift
Inventarverwaltung
Kontakt-Datenbank
Kundendienst-Historie-Nachverfolgung
Mobiler Zugriff
Online-Zeiterfassung
Routing
Terminplanung
Versandmanagement
Vertragsmanagement
Zahlungseinzug im Außendienst
Abrechnung & Rechnungsstellung
Arbeitsauftragsverwaltung
Bestandskontrolle
Job-Management
Kundendatenbank
Kundendienst-Historie-Nachverfolgung
Mobiler Zugriff
Routing
Self-Service Portal
Techniker-Management
Vertragsmanagement

Miracle Service – Nutzerbewertungen

Zeigt 2 von 2 Nutzerbewertungen

Gesamt
3/5
Benutzerfreundlichkeit
3/5
Kundenservice
3/5
Funktionen
Preis-Leistungs-Verhältnis
Steve L.
IT
  • Gesamtbewertung
    5/5
  • Benutzerfreundlichkeit
    5/5
  • Eigenschaften & Funktionalitäten
    Nicht bewertet
  • Kundenbetreuung
    5/5
  • Preis-Leistungs-Verhältnis
    Nicht bewertet
  • Wahrscheinlichkeit der Weiterempfehlung
    Nicht bewertet
  • Quelle des Nutzers 
  • Bewertet am 25.3.2014

"Excellent software for the Managed Print Services Business (MPS)"

Kommentare: Miracle Service is easy to use and very intuitive. A new user can be up and running and productive in a matter of a few hours. The service module is extremely powerful and allows you to track all service related tasks. The technician web portals allow our tech real-time access to their service calls and allows them to update the notes, parts, and close calls from any smart phone. Creating toner sales orders and other sales orders is a breeze. Simply enter in the Unit ID of the machine and most of the data is automatically entered in for you. Finally, the contracts module is very robust and allows you to setup just about any billing scenario that you can think of. Overall, this is a great tool with many features.

  • Quelle des Nutzers 
  • Bewertet am 25.3.2014
David H.
President
  • Gesamtbewertung
    1/5
  • Benutzerfreundlichkeit
    1/5
  • Eigenschaften & Funktionalitäten
    Nicht bewertet
  • Kundenbetreuung
    1/5
  • Preis-Leistungs-Verhältnis
    Nicht bewertet
  • Wahrscheinlichkeit der Weiterempfehlung
    Nicht bewertet
  • Quelle des Nutzers 
  • Bewertet am 4.4.2016

"Absolute Worst software "

Kommentare: I purchased this software and paid over $3,500 for this. Let me start by saying I am very savy when it comes to learning almost any software. When it came to Miracle Service it was ridiculously not user friendly. As a business owner this is not good because once someone is trained to use it, it's nearly impossible to hire and train someone else. Just terrible. They make it difficult to sell extra support hours. I bought $500 worth of additional time and thier arrogant Canadian tech spend more time trying to correct my Grammer when I referenced the black and white copier, apparently this angers Canadians, they just call them black printers. Strange huh? Overall it literally can offer much more than using a couple of Excel spreadsheets and it literally is based on Microsoft Access, so the limitations of customization are painfully obvious. Terrible support, they want you to watch hours of videos just to set it up. They require that they install it themselves using remote pc so they can erase license keys from your desktop. The customer support is even worse, it doesn't exist. The value isn't there and the software is the most unfriendly that I have ever seen. (I can use have am proficient at all Microsoft products and Adobe master suite products. I am considered a technical person by anyone who knows me, and I strongly advise not purchasing miracle service)

Antwort des Softwareanbieters

von Nexent Innovations an 13.5.2016

Thank you for your comments about your 2012 experience. Negative feedback while disappointing is an opportunity to improve. We can say that the experience you reported is not typical for the thousands of users using Miracle Service today. In seeing that you only completed 1 hr of basic training, it is not surprising you were not able to learn to use it in that limited time. For systems as highly capable as Miracle Service they do require some set-up & training to deliver maximum benefit, which is why we offer webinars, videos and personal training. Our highly skilled support reps have been part of our family for years and we are sorry that you came to the false belief that there is any restriction on naming meters or that we would ever *erase* anything on installation. We have been serving the copier/printer industry for over 20 yrs working with both OEM and independent dealers in 50+ countries. Should change your mind in the future about using the software we would be happy to help!

  • Quelle des Nutzers 
  • Bewertet am 4.4.2016