Wer nutzt diese Software?
Cloud-based contact center solution that helps with agent scheduling, interactive voice response, live call transfer and more.
Durchschnittliche Bewertung4 Bewertungen
- Gesamt 4.2/5
- Benutzerfreundlichkeit 4.2/5
- Kundenservice 4.5/5
- Funktionen 4.2/5
- Preis-Leistungs-Verhältnis 4.3/5
- Kostenlose Version Nein
- Gratis Testen Ja
Cloud, SaaS, Web
Installiert - Windows
24/7 (Live Vertreter)
Support während der Geschäftszeiten
Angaben zum Hersteller
- Gegründet 1999
Über Telax Contact Center
Our focus at Telax is to help Communications Service Providers (CSPs) get into the cloud contact center game by forming strategic partnerships that enhance a CSPs competitive profile. We seamlessly integrate with business products & services to make our contact center offering a true success for both our partners and their business customers. We provide training, knowledge, tools, resources and ongoing support. We dont make money unless our partners do - the true definition of a partnership!
Telax Contact Center Funktionen
- Berichterstattung / Analyse
- Gemischtes Call-Center
- Inbound Callcenter
- Interaktive Sprachantwort
- Manuelles Wahlsystem
- Progressives Wählersystem
- Prädiktive Wähler
Die hilfreichsten Reviews für Telax Contact Center
Bewertet am 8.10.2018
Best Phone System ever!!
Kommentare: Very easy! Super reliable! And so customizable!
Vorteile: We love this system! Its able to handle high volume unlike others we have used. Its very user friendly we are are to change so many aspects on real time and the reports are wonderful! I highly recommend for any call center! We are a full remote call center and this has been a wonderful service for us!
Nachteile: I would like to see the actual calls in queue verses a number. If there was a different type view where you could see each call that is waiting.
Bewertet am 10.9.2018
Telax Contact Center
Vorteile: The ease of set up and instructions given to team leads before the implementation was outstanding. This software also comes with great reports that were lacking.
Nachteile: There are additional features that would be helpful to our team such as viewing the call que the calls is from and the phone number while agent is on the call.
Bewertet am 16.5.2017
Telax has served as a reliable call delivery system for our call center for several years.
Kommentare: Secure call delivery. Hosted environment that we can scale easily.
Vorteile: Able to supplement our other Telco technology with the Telax system to accommodate security requirements for our clients, as well as providing a redundant environment for our programs.
Nachteile: Changes to IVR messaging made globally by Telax. We are used to making changes ourselves a little more quickly on our primary ACD.
Bewertet am 7.3.2018
Call Quality is pretty good with Telax
Vorteile: We really liked this product they High call quality with easier troubleshooting too. Best part it it can work with the pre-existing phone system.
Nachteile: There is not such, thing which we didn't like a about Telax.. They even offer Integrations in to multiple CRM platforms.