OptiTune

I switched from Windows Intune to OptiTune, primarily for the features to price ratio. I love it!

Vorteile:

I like that OptiTune is basically a central database of all hardware, software, and location of your monitored computers. I also use it to alert me when a server goes offline, updates fail to install, a detected infection or attempted malware infection, etc.

Nachteile:

The alerting can be a little challenging to setup for a newbie. Sometimes alerts are inaccurate - such as occasionally I have offline alerts for servers that are still online. This may be a bad route or something to the monitored server, however.

Awesome, great, and totally happy!

Kommentare: I can support my customers without a lot of extra work. I know usually that a machine has went offline before they do. It allows me not only to support them but be proactive.

Vorteile:

I like the fact that it is so affordable and that it just flat out works. The customer support has been great along with top notch product. I can monitor workstations and servers in real time and get alerts when something is not available. I also love the fact that I have the little local support agent to give them a place to let me know what machine they are on and what link and page I have available to them.

Nachteile:

The lacking part of the software is the remote control agent on our side. I wish that it would snap the screen to fit my screen so that there were no scroll bars. I also would like to see copy and paste from my machine the remotely controlled machine. The ability to have keypresses such as the windows key and other keys as well.

I love your product it's great

Kommentare: Software is right for the money, kept me personalized to my clients and keeps me connected in case I have to give them support.
I enjoyed the software and looking forward on the new tweaks and tools in the future.

Vorteile:

The personalized desktop icon and the cool seamless feature for getting connected with client. Had no problems with the software and it did what it was capable of doing. Was to help me create a link to clients.

Nachteile:

I wanted something for easier deployment and distribution when I install the probe to a client. Don't want to go back to add features. There are a lot of improvements that can be done and will keep this software on my mind to review later on again.

Switching to OptiTune from a competing product has been great for my customers and business.

Kommentare: Time savings, cost savings and operational efficiency.

Vorteile:

The customization capability through OptiTune is perfect for my business. As a small MSP, flexibility of the solutions we deploy and the ability to customize them to fit our needs and allow us to deliver better service to our customers is critical, and doing it cost effectively is always a priority. The features that benefit us the most are reporting and notifications as well as deploying customized operations. Being notified, reliably, of issues in our customer environments ensures we're able to keep our customers happy, regularly addressing issues before it affects customer operations. The flexibility OptiTune offers to deploy custom tasks has taken several tasks that were previously done manually, or without any monitoring, and made it so they can be both automated and monitored.

Nachteile:

While there's not much to not like, it would be ideal if the mobile capabilities were better suited for a highly mobile administrator, and mobile remote access was offered. Additionally, better grouping throughout the user interface would better help us manage and locate a specific asset quickly.

This software makes managing the network easy and fast

Kommentare: The pro-active way to managing the domain. We also could know who else is using what software on the company machines and deal with them appropriately

Vorteile:

The remote control functionality as well as its pro-activity. it used to advise me of PCs with threats and those yet to update well on time.

Nachteile:

The system could not suggest sites where to download specific drivers identified as needed from. It could simply identify the needed driver but could not offer where i could get it from.