--- description: Detaillierte Informationen über Muni-Link zu Benutzerfreundlichkeit, Funktionen, Kosten, Vor- und Nachteilen aus verifizierten Nutzer-Erfahrungen. Lies Ratings & Bewertungen und entdecke ähnliche Tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Muni-Link Erfahrungen, Vor- und Nachteile – Capterra Deutschland 2026 --- Breadcrumb: [Startseite](/) > [Betriebskostenabrechnung Software](/directory/20017/utility-billing/software) > [Muni-Link](/software/128792/muni-link) # Muni-Link Canonical: https://www.capterra.com.de/software/128792/muni-link Seite: 1 / 4\ Weiter: [Nächste Seite](https://www.capterra.com.de/software/128792/muni-link?page=2) > Cloudbasierte Abrechnungssoftware, die man nicht kaufen muss. Eine geringe monatliche Gebühr; niemals für Software-Updates, Wartung oder Support bezahlen. > > Bewertung: **4.8/5** von 59 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Übersicht ### Wer verwendet Muni-Link? Kommunen, Städte, Gemeinden, private Versorgungsunternehmen und Behörden, die Kunden Nebenkosten in Rechnung stellen ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **4.8/5** | 59 Nutzerbewertungen | | Bedienkomfort | 4.7/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 4.9/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 4.6/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 4.6/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 100% | (10/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: Link Computer Corporation - **Gegründet**: 1980 ## Gewerblicher Kontext - **Startpreis**: 400,00 $ - **Zielgruppe**: Selbstständig, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert, Mac (Desktop), Windows (Desktop), Android (mobil), iPhone (mobil), iPad (mobil) - **Unterstützte Sprachen**: Englisch - **Verfügbare Länder**: Vereinigte Staaten ## Funktionen - ACH Zahlungsabwicklung - Abrechnung & Rechnungsstellung - Anpassbare Rechnungen - Arbeitsauftragsverwaltung - Berichterstattung und Statistik - Kundenmanagement - Meter Data Management - Mobile Zahlungen - Nutzungs-basierte Abrechnung - Online-Zahlungen - Payment Collection - Penalty/Cut-Off Processing - Raten-Management - Rechnungsverarbeitung - Self-Service Portal - Zahlungsabwicklung ## Optionen für Kundensupport - E-Mail/Helpdesk - Telefon-Support - Chat ## Category - [Betriebskostenabrechnung Software](https://www.capterra.com.de/directory/20017/utility-billing/software) ## Ähnliche Kategorien - [Betriebskostenabrechnung Software](https://www.capterra.com.de/directory/20017/utility-billing/software) - [Faktura Software](https://www.capterra.com.de/directory/30015/billing-and-invoicing/software) - [Versorgungstechnik & TGA Software](https://www.capterra.com.de/directory/30972/utility-management-systems/software) ## Alternativen 1. [Dynamics Billing](https://www.capterra.com.de/software/81688/dynamics-billing) — 4.6/5 (5 reviews) 2. [TrueContext](https://www.capterra.com.de/software/131789/prontoforms-mobile-forms) — 4.6/5 (329 reviews) 3. [Skybill Utility Billing](https://www.capterra.com.de/software/154140/skybill-utility-billing) — 4.7/5 (6 reviews) 4. [MuniBilling](https://www.capterra.com.de/software/127462/munibilling) — 4.7/5 (54 reviews) 5. [Tridens Monetization](https://www.capterra.com.de/software/204110/tridens-monetization) — 5.0/5 (21 reviews) ## Nutzerbewertungen ### "Fixed a major headache" — 5.0/5 > **Jr** | *22. März 2019* | Versorgungsunternehmen | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: We started off having another town doing our billing using a software that is complicated and as basic as you can get. We had issues with the other town and thier software costing us money so we decided to do our own billing. We met with several companies and munilink was the best due to the price, not needing an expensive hardware setup, and the amount of features built into the software. During the transition we was teamed up with representative and she has been present every step. We can not belive how easy the switch was. > > **Nachteile**: I really cant say I have any cons it does every report needed. > > Muni link has increased our revenues by us seeing the other software wasnt billing our tarriff correctly. We have added thier web presence and awaiting them to go live with thier inventory software. ----- ### "Excellent Utility Billing software" — 5.0/5 > **Kim** | *10. August 2022* | Versorgungsunternehmen | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: The Muni-Link software exceeds our utility billing software expectations. It is very intuitive \& simple to use. The billing module walks the user through the steps in blocks with notifications letting each user know if they have completed the steps. > > **Nachteile**: It would be helpful to have a receipt printing option without (processing) a payment batch for payments at counter. There are those in our small organization who do not use the payment processing portion (as it is not their responsibility) so printing a "quick receipt" with the account basic information would be helpful to hand write the payment accepted. > > The implementation team was exceptional. I appreciated the time they took guiding me through the steps (repeatedly, if necessary). Learning this new (to us) software has NOT been the daunting task that I thought it may be. Even when I have had a question or request, the customer support team has been fabulous\! The ease of use on a daily basis is refreshing. The reports are just right for our needs and I do like that more features and reports are added regularly. ----- ### "Invoicing, Payments & Adjustments" — 3.0/5 > **Lorrie** | *11. April 2019* | Versorgungsunternehmen | Empfehlungsbewertung: 6.0/10 > > **Vorteile**: I do like the stored information it stores on your work. It is easy to find previous posted batches in case you need to look up old or new information. It also nice to have customers information on Account Central where you can find their usage, balances and any notes you have entered about that customer plus a lot more right on one screen. > > **Nachteile**: When it comes to posting your work most of the time it won't let you post because of a billing cycle being locked \& whoever is trying to post has to go back in \& unlock it in order for them to continue their work. Also there are too many transactions you can't post because of the time that is on your posting date and you have to manually change the time on your work because there was already something posted earlier. (The time defaults to 8:00 a.m. on any billing cycles so corrected bills always have to be manually changed before it will let you post) There also should be an option to allow adjustments or payments to print bill on the posted bill. For example if a customer pays the same time the bills got printed but payment wasn't posted yet or if an adjustment was made after the bill got posted and the customer comes in \& wants a copy of their bill showing this payment or adjustment the system won't show it on the printed bill. It still shows the same amount as it got printed before the payment or adjustment. Receiving a payment on one check for multiple accounts you have to enter the check \# each time it won't allow you to just keep scanning the bills with the same check\#. Also in order to get receipt to print you have to click 3 or 4 tabs to get it to print. > > Reports are sometimes inaccurate. Usually can get it straightened out with Muni-Links's Support Team. They are always very helpful and if they don't know the reason they take it to someone else to figure out the problem. ----- ### "Streamlines many processes" — 4.0/5 > **Telia** | *4. April 2019* | Versorgungsunternehmen | Empfehlungsbewertung: 5.0/10 > > **Vorteile**: I really appreciate that we can see the whole customer account in one view, and make most changes or additions right there on the account page. > > **Nachteile**: The reports module and the delinquent letter batches. The reports module is very confusing to me. When I am looking for numbers in my reports, I need them in spreadsheet format so I can sort them in various ways. Many reports do not have this option, and most of the reports that do print to csv do not include our company name or logo, the name of the report, or the parameters used, so I have to add that myself. They also do not look as presentable if you are including them in a presentation. The delinquent letter batch did not allow us to put in the proper date parameters for accounts that had been closed prior to a certain date. None of us were able to understand how to get the specific accounts we were looking for, our trainer was unable to show us how to make it work, so we had our delinquent letters put into the "settlement" letter section. > > We have streamlined most of our office tasks with MuniLink, and it has proven to be a great time saver. The folks at the support center - I mostly use the chat feature - are very pleasant and responsive and I enjoy all of them very much. Our initial training was less than optimal - I think our trainer was too new and not supervised closely enough. But MuniLink stayed with us for the entire 9 months (that is right - 9 months) until we learned the correct way for most of the processes. They sent an experienced trainer 6 months after we went live for 3 days of onsite training, (at our expense) which helped tremendously. ----- ### "LDWC Review 2019" — 5.0/5 > **Carol** | *22. März 2019* | Versorgungsunternehmen | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: Ease of use. I have been a customer since 2017. From searching customers by account number or name without having to change to a different screen, to entering a new service. All are very easy after the first entries. But my overall favorite feature is the CSV option readily available on almost all reports. This is so helpful when reviewing data. If I could only keep one feature, it would be that one, although I am sure there is so many more features I haven't even used yet. It seems like every time I have a question, I learn about something new. > > **Nachteile**: Since I have only been a customer since 2017, I haven't discovered much I like least. I think if I could change one thing it would be, as an administrator, to have the ability to unpost payment or adjustment batches to correct mistakes. I understand why that happens, but I think administrators could have authorizations over some issues like that. > > We are unique in that we are a cooperative versus a municipality. We have members versus customers. Muni-Link has understood that and worked with us to get the data entered from the old software into the Muni-link software. Some have posed challenges for the staff, but they have been exceptional in following through and getting our old information into the new software. From day one our experience has been a positive one. It was a big change after 10 years, and one we don't regret. Thank you. ----- Seite: 1 / 4\ Weiter: [Nächste Seite](https://www.capterra.com.de/software/128792/muni-link?page=2) ## Links - [Auf Capterra anzeigen](https://www.capterra.com.de/software/128792/muni-link) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Strukturierte Daten