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Bazaarvoice
Was ist Bazaarvoice?
Mit der Bewertungsverwaltungssoftware von Bazaarvoice kannst du deine Ratings und Bewertungen in großem Maßstab verwalten, mühelos neuen UGC auf eine Weise erfassen und präsentieren, die zu schnellen und überzeugten Käufen führt, und deine E-Commerce-Erfahrung verbessern. So kannst du den Umsatz steigern, deine Marke skalieren, umsetzbare Erkenntnisse erhalten und die Kundenloyalität stärken.
Wer verwendet Bazaarvoice?
Die Shopper-Engagement-Plattform von Bazaarvoice gibt dir die vollständige Kontrolle über das Erfassen, Anzeigen und Verteilen von Text und visuellem UGC während der gesamten Customer Journey.
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Bazaarvoice
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Bewertungen über Bazaarvoice
Great Way to Connect with Customers
Vorteile:
It's really easy to navigate the site, you can see reviews, as well as answer customer questions to help generate a sale.
Nachteile:
It's a bit pricy but in my opinion, worth the price.
Bazaarvoice Product Review Syndication
Vorteile:
Bazaarvoice allows us to syndicate our product reviews with other retailers.
Nachteile:
There aren't a ton of alternate vendors to syndicate product reviews with.
Not impressed
Kommentare: I am a detractor at this point.
Vorteile:
I have not found anything yet. The team is unhelpful, unavailable, and untrained.
Nachteile:
It has been several months, and there is inconsistent support, unknowledgeable project leads, nonexistent technology experts and we still do not have either functionality live or working as it should. We were strong armed into leaving Yotpo and it has been worse than even anticipated. There is a lack of knowledge and leadership in spearheading the implementation of your technology. Rarely are we given correct answers during our calls.
An essential part of your PDP!
Kommentare: Overall, implementation has been smooth, but a little slow. Part of that is my own internal roadblocks. The Fulfillment process in the US has ben very smooth and my local sampling coordinator (Madi Even) is amazing.
Vorteile:
Ratings and Reviews content is more important than ever on the PDP and shoppers trust these reviews. The ROI for seeding the product is almost 100% so the community is reliable.
Nachteile:
Dashboards and insights need some work - there is very little that is plug and play, and the workbench requires a pretty heavy manual lift to manage. Also, having to work with a totally different team for each of the products offered by BV requires the same conversation over and over to different people. I often feel like we spend too much time educating the BV team on our business and what's needed. It would be great to do it once and hit the ground running.
Works most of the time, but there is room for improvement
Kommentare: Access to connections is vital for us.
Vorteile:
System is somewhat responsive, only the reports take more time than desired. We like the Sample campaign system.
Nachteile:
Some times support tickets are close without resolution, this is a bad practice.Perrigo VOC Enhancements never get implemented.
