Wir helfen Unternehmen seit 18 Jahren,
bessere Software zu finden
Mojo Helpdesk
Was ist Mojo Helpdesk?
Mojo Helpdesk ist die einfachste Helpdesk-Anwendung für Kundenservice, IT-Anfragen, Wartungsanfragen und mehr. Hier sind 5 Gründe, warum du Mojo Helpdesk noch heute nutzen solltest: 1) Spüre den Komfort der Ticketverfolgung direkt von deinem Posteingang aus. 2) Erhalte integrierte Berichte zur Messung und Verbesserung der Kundenzufriedenheit, Reaktionszeit und mehr. 3) Halte die Speicheranforderungen auf einem Minimum, Tickethistorien werden in der Cloud gespeichert. 4) Das Self-Service-Tool garantiert 50 % weniger Helpdesk-Tickets. 5) Es gibt eine kostenlose 30-Tage-Testversion für jeden Plan!
Wer verwendet Mojo Helpdesk?
Helpdesk-Manager und Systemadministratoren, die Helpdesk und eine Ticket-Tracking-Software zur Verwaltung interner Supportanfragen und Kundensupportanfragen benötigen
Du bist nicht sicher, ob Mojo Helpdesk das Richtige ist?
Mit einer beliebten Alternative vergleichen
Mojo Helpdesk
Weitere gute Alternativen zu Mojo Helpdesk
Bewertungen über Mojo Helpdesk
Wonderful features
Does what a ticket system is supposed to do and is easy to use
Vorteile:
Ease of use. Connects to our G Suite apps for easy finding by users. Email replies also get added to the ticket stream
Nachteile:
It can be difficult to filter for information at times. Also, the dashboard information only works for 30 days at a time so trying to get numbers for a 3 month period has to be done a month at a time
Antwort von Metadot
vor 5 Jahren
Thank you for your review.
In Betracht gezogene Alternativen:
Easy to use
Kommentare: Overall it has been very easy to set up, use and onboarding everyone. Great value for money.
Vorteile:
Onboarding was a breeze for internal agents and our clients. Also, we were able to contact support and connect with them to share our issues. They addressed one of the problems in their very next release update which was impressive.
Nachteile:
Reporting could be better. Limited out-of-the-box reports. For anything additional, you have to revert to data export.
Helpdesk works quite well though there are couple of limitations that really should not be.
Vorteile:
Simple and easy to use. Having minimum number of characters for Pros goes against simple and easy
Nachteile:
There are certain limitations which does not make sense and there are no workarounds and support is helpful as most of the times answer is the fix/feature will be delivered sometime in future. I've been using Helpdesk for 1,5years and requests raised 1year back, has not been addressed.
Antwort von Metadot
vor 5 Jahren
Thank you for your review.
Easy to implement ticketing system
Kommentare: The ability to create, manage and track work requests. This has been very helpful internally but our clients have not embraced it.
Vorteile:
Great value for the cost. Integration with Google Apps login. Ability to create tickets by email and assign to specific queues is very helpful.
Nachteile:
Without some considerable programming ability it seems impossible to create tickets based on a data feed. Support for common day to day activities is good but not for more involved activities.
Solid Support Ticketing System
Kommentare: A stable and reliable helpdesk ticketing system.
Vorteile:
It's very easy to manage with easy integration into google. We are able to add users in just a few seconds and the system is very low maintenance.
Nachteile:
I would like to add a comment area on the rating system. If we receive less than five stars, we would like to know additional details.
