Hotel Perfect

Easy real-time hospitality management

Kommentare: It has the power to facilitate each transaction during social interaction to create impeccable and memorable experiences for guests and collaborators

Vorteile:

help to respond quickly and accurately to the changes and requirements of the needs and expectations of the guests for the satisfaction of both the demand and the hotel business.

Nachteile:

It requires great training by the collaborators so that the service of all the restaurants, bars and events is fast and efficient.

Does what it says on the tin!!

Kommentare: The training and support was brilliant at install, and again when we decided, opt for the on-line booking engine, the help was with us all the way! The team behind Hotel Perfect are very supportive and will do their best to sort out any problems out, queries, or to just give advice on how best to tackle any changes that you may wish to do.

Vorteile:

This is a very logical software , which is extremely user friendly. it also moves with the times and the developers are always looking to make improvements. I like the way it is possible to look back as well as forward for stats and that past/future business can be identified on the calendar easily.

Nachteile:

There are several optional modules/add on's that if you are not careful can rack up the costs over time.

Functional but no options to integrate or expand

Kommentare: we enjoyed using hotel perfect while we had it, then it was phased out and bought by MEWs pms so we had to move over to this system

Vorteile:

easy to use and simple layout, the overall calendar was good for viewing what was happening easily

Nachteile:

no integration options, and very basic mailshots etc

Easy, Efficient, Rewarding

Kommentare: So Far Hotel Perfect has been great for developing our business. Having a business that started from pen and paper to a very basic booking engine to Hotel Perfect , it has shown how one system can make huge tasks extremely simple and efficient for a business. I am excited to show this company how much easier Hotel Perfect shall make their day to day working lives.

Vorteile:

We have only been live with this software 1 month, so there is still lots to find out and get to terms with. However, i love how easy it is to use and how the system is self explanatory. I also love the Conference & Banqueting/Events side of things. Being able to save all personal information and documentation in one place makes Life much easier.

Nachteile:

So Far i am yet to find a Con, as mentioned as we have only been using the system for 1 month we are still getting used to it. The only thing that would be helpful, is once guests have checked out the colour of the bookings changed, to make it visually easier to see.

Hotel Perfect works very well for our business, the simplicity means it is easy to use & train with.

Vorteile:

The ease of use is the best thing about the software. Staff turnover in hospitality is always high so being able to train new staff to use the software is vital. We have found that booking onto the calendar works best for our business as the rooms are unique so description can be added for the specific room. Being able to manage our Package Management instantly with the live system means that we can monitor the booking engine, ensure dates are closed off and add restrictions easily. The development team have worked and are still working to make the system continuously work better for our company. The integration between Hotel Perfect, Premier Spa and Guest Folio has been very positive and hopefully we will be securing the integration with Res Diary in the not so distant future. Maitre'd also works well for the restaurant team and we are able to pull reports quickly to work out covers and average spends. We have three businesses throughout the St Brides family and they are work well with the software.

Nachteile:

There are a few development issues that we would like to see, but we can appreciate that each hotel works different so systems will never be perfect for each business. We would like to be able to have a 'pick up' option in the room control whereby the room is clean but it still needs something to go in, like champagne, flowers or a bulb needs changing and to be able to place a comment so Reception/Maintenance/Housekeeping have non verbal communication to see what needs to be prioritised. We would also like to be able to run an EPOS report whereby restaurant and spa can see who does not have credit facilities to be able to charge back so they do not need to check Hotel Perfect each time. These are not features that are detrimental to our service but they would allow some tasks to be easier and assist with communication throughout the hotel.