Wer nutzt diese Software?

Independent Hotels, Resorts, Spas, Golf and Self Catering Properties within the UK.

Durchschnittliche Bewertung

12 Bewertungen
  • Gesamt 4.6 / 5
  • Benutzerfreundlichkeit 4.8 / 5
  • Kundenservice 4.7 / 5
  • Funktionen 4.3 / 5
  • Preis-Leistungs-Verhältnis 4.2 / 5

Produktdetails

  • Kostenlose Version Nein
  • Kostenlose Testversion Ja
  • Einsatz Cloud, SaaS, Web
    Installiert - Windows
  • Training Persönlich
    Live Online
    Dokumentation
  • Kundenbetreuung 24/7 (Live Vertreter)

Angaben zum Hersteller

  • DataBasics Hospitality Systems
  • http://www.hotelperfect.co.uk
  • Gegründet 1992

Über Hotel Perfect

Supplying Hotel Management Software to hospitality businesses; Cloud PMS, Direct Online Booking Engine, Channel Management, Flexible Pricing, Hospitality EPoS & Guest Relationship Management.

Hotel Perfect Funktionen

  • CRM
  • Catering
  • Einzelne Immobilie
  • Ferien-Vermietung
  • GDS-/OTA-Integration
  • Instandhaltungsmanagement
  • Integrierte Buchführung
  • Marketing-Automatisierung
  • Mehrere Immobilien
  • Mitarbeitermanagement
  • Online-Buchung
  • Treueprogramm
  • Verkaufspunkt POS
  • Verlängerter Aufenthalt

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Die hilfreichsten Reviews für Hotel Perfect

Does what it says on the tin!!

Bewertet am 24.7.2019
Amanda F.
General Manager
Gastgewerbe, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
4 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
3 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: The training and support was brilliant at install, and again when we decided, opt for the on-line booking engine, the help was with us all the way! The team behind Hotel Perfect are very supportive and will do their best to sort out any problems out, queries, or to just give advice on how best to tackle any changes that you may wish to do.

Vorteile: This is a very logical software , which is extremely user friendly. it also moves with the times and the developers are always looking to make improvements. I like the way it is possible to look back as well as forward for stats and that past/future business can be identified on the calendar easily.

Nachteile: There are several optional modules/add on's that if you are not careful can rack up the costs over time.

Antwort des Softwareanbieters

von DataBasics Hospitality Systems an 30.7.2019

Hi Amanda

We're no different to our customers where referrals are concerned. To receive a review of 'likelihood to recommend 10/10' is just perfect!

Thank you so much for taking the time to review, and we look forward to working with you for many years to come.

Regards
Amanda
Operations Manager

Hotel Perfect works very well for our business, the simplicity means it is easy to use & train with.

Bewertet am 21.9.2017
Isara P.
Front Office Manager
Gastgewerbe, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
4/5
Gesamt
5 / 5
Benutzerfreundlichkeit
3 / 5
Eigenschaften & Funktionalitäten
4 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Vorteile: The ease of use is the best thing about the software. Staff turnover in hospitality is always high so being able to train new staff to use the software is vital. We have found that booking onto the calendar works best for our business as the rooms are unique so description can be added for the specific room. Being able to manage our Package Management instantly with the live system means that we can monitor the booking engine, ensure dates are closed off and add restrictions easily. The development team have worked and are still working to make the system continuously work better for our company. The integration between Hotel Perfect, Premier Spa and Guest Folio has been very positive and hopefully we will be securing the integration with Res Diary in the not so distant future. Maitre'd also works well for the restaurant team and we are able to pull reports quickly to work out covers and average spends. We have three businesses throughout the St Brides family and they are work well with the software.

Nachteile: There are a few development issues that we would like to see, but we can appreciate that each hotel works different so systems will never be perfect for each business. We would like to be able to have a 'pick up' option in the room control whereby the room is clean but it still needs something to go in, like champagne, flowers or a bulb needs changing and to be able to place a comment so Reception/Maintenance/Housekeeping have non verbal communication to see what needs to be prioritised. We would also like to be able to run an EPOS report whereby restaurant and spa can see who does not have credit facilities to be able to charge back so they do not need to check Hotel Perfect each time. These are not features that are detrimental to our service but they would allow some tasks to be easier and assist with communication throughout the hotel.

Antwort des Softwareanbieters

von DataBasics Hospitality Systems an 11.10.2017

Hi Isara,

Thank you for your review. This is well received and I¿m sure fellow hoteliers looking for a PMS will find it very helpful too.

Our aim as your software supplier is to support your business as it grows. Over the years we¿ve seen St Brides adopt and embrace the latest technologies, always with an interest to make the most of Hotel Perfect, our modules and the interfaces available.

We have taken note of your suggested enhancements, and we will add these to our development roadmap for consideration.

Thank you again for taking the time to review.

Kind regards,
Catherine Chong
Sales Development Executive

Very professional service. Keen to listen and action our individual requirements.

Bewertet am 19.9.2017
Paula E.
Group General Manager
Gastgewerbe, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
4/5
Gesamt
4 / 5
Benutzerfreundlichkeit
3 / 5
Eigenschaften & Funktionalitäten
4 / 5
Kundenbetreuung
4 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Able to suggest improvements.

Vorteile: User friendly, able to offer a personalized service to our leisure based guests as opposed to corporate competitors. Yield Management facilities enhance our productivity without being over-complicated.

Nachteile: Extra charges for out of hours, especially on weekends which are our busiest times.
Cannot view all 35 bedrooms in three properties on one screen.
Lack of spell check.
Finer breakdown of area code.
Package Management - location of rates codes, i.e. most used at top is inflexible. Would like to be able to see rooms sold in package management.
When in guest bill, does not switch back to listed bills it switches back to main screen instead. Lack of images on conf emails.
Can't book online further than one year.
When blocking rooms, you can't block more than one room at a time.
Can only extend a stay for up to 26 days.
Can't merge profiles if guest has stayed in the last three months.
lack of alert on profiles when repeat guests.
Unable to transfer or copy and paste profiles from one property to another.

Antwort des Softwareanbieters

von DataBasics Hospitality Systems an 11.10.2017

Hi Paula,

All feedback in view of improvement is always well received; thank you for taking the time to review our software.

Our system is designed to be complex without being complicated, and we¿re pleased that this is your experience.

As you mentioned, we do endeavour to listen and add customer suggestions to our road map for consideration.

We are really pleased that you are likely to recommend us to fellow hoteliers, and as ever, it¿s always a pleasure to work with you and your team.

Kind regards
Catherine Chong
Sales Development Executive

Very user friendly, would highly recommend Hotel Perfect.

Bewertet am 12.4.2018
Jayne L.
Reception Manager
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Perfect all round Hotel Property Management system

Vorteile: Hotel Perfect have a refreshing approach, you can tell it has been developed by hoteliers. This shows throughout their departments which have hotel professionals among them from technical support who definitely know the industries trials and tribulations to the development team. You are assured of a good quality service, support and advice at all times. Seamless delivery of live availability across all channels with the ability to flex price easily & automatically has proved invaluable. Ease of use has proved to be successful in training staff at all levels.

Nachteile: Cannot think of anything at the moment, but I am sure if I did Hotel Perfect would take it on board.

Antwort des Softwareanbieters

von DataBasics Hospitality Systems an 13.4.2018

Dear Jayne,
Thank you for your lovely comments. Everyone at Hotel Perfect is really passionate about what we do and such positive feedback from customers tells us that our efforts are making a difference. We hope to continue working with you and the team at Hinton Firs for many years to come.
Mel Kimpton

Friendly team based in the South West

Bewertet am 5.9.2017
Jonathan L.
Brand Manager
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis

Vorteile: Integrations make life so much easier. I most like the integrations with third party providers such as Maitre'd, Resdiary and Worldpay.

Nachteile: I would like to see the add on modules priced relative to the number of rooms. Some of the modules are very attractive but uneconomical for smaller boutique properties.

Antwort des Softwareanbieters

von DataBasics Hospitality Systems an 26.9.2017

Hi Jonathan,

A five-star review is a delight to receive, thank you so much.

We have many integrations available, such as the ones you mentioned, and more in development.

We understand your reference to our module pricing, though our pricing model is designed to allow smaller boutique properties to work with Hotel Perfect PMS and add on modules according to their business needs, rather than paying for modules they may not use.

Whilst updates and enhancements to existing products are generally free of charge, we do have to charge for new modules; and these are charged in view of the additional functionality provided to the business, rather than number of rooms.

It¿s great to receive your review, and it¿s always a pleasure to work with you and your team.

Kind regards,
Catherine Chong
Sales Development Executive

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