Aurora Software

Kommentare: My overall experience with Aurora Software has been outstanding. Our company has many facets. We are a LTL consolidator with in house warehousing, LTL logistics company, and a TL logistics company with a brokerage division. We looked at many packages before making our changeover and none of the others we reviewed could handle all of our multiple functions.
Aurora software has benefited us by giving visibility to our dock operations, as well as our, dispatch and back office functions.

Vorteile: Features I like most about the software are:
Visibility for dispatchers and operations - nothing is hidden or lost
Integration between modules - no need for double entry of information
Interaction with driver applications - engages drivers and allows simplified updates from driver that are captured immediately into the software, including document images.
Customer service and resolution to questions are immediate, personal and thorough

Nachteile: There is nothing that I currently do not like.
The biggest challenge for me in this installation has been wrapping my mind around the simplified structure. Coming from the package we are currently using, I am constantly looking for duplication of data, 'work-arounds' for items that cannot be solved, etc. -- So far nothing has come up that Aurora has not been able to address.

Kommentare: I use the dispatch system and invoicing for over % years already and absolutely love it.

Vorteile: What I like the most about this software is the fast response of the team and friendly user guide.

Nachteile: Nothing to dislike. The whole team is awesome and understanding.

Kommentare: From the Sales team, to their support staff, you can count on them to solve any issue that might come up. 99% of the time we find its something that one of our staff did wrong, yet they are always willing to help figure it out and train the staff person to make sure they completely understand how the system works. If you in the market for a new system, you have to give Aurora Software a look.

Vorteile: Simple and easy to use. From customer service, Dispatching, billing, and accounting. Everything you need on one platform. It helps keep my team on the same page as the information about our accounts is available to everyone.

Nachteile: Its hard to answer, any time that we have asked for a simpler way to do any process, Aurora has found a way to modify and make our ideas part of their system. You cant knock a system that works with you and for you.

Kommentare: Aurora has outstanding customer service. During our transition to new software, they have gone above and beyond to be sure we have everything we need to keep our business running smoothly.

Vorteile: I love the variety of features in the software. I'm still learning how much I'm able to do with it. It is easy to navigate and keep up with our customers and their freight.

Nachteile: Occasionally we have a problem with locating some information that we need, but customer service is amazing and helps us with any problem we face.

Kommentare: Our experience with Aurora has been positive. Simply put, their software allows to trace, track, rate and invoice shipments correctly and efficiently.

Vorteile: Aurora Software is tried and proven. Their management team and programmers have years of experience in the transportation industry. Aurora's customer service department is always friendly and helpful.

Nachteile: We use an internet version of Aurora's software. Sometimes it drags due to high internet volumes.