IncidentMonitor

IncidentMonitor

von Monitor 24-7

Wer verwendet IncidentMonitor?

We focus on organizations with a service desk of 10 to 100 support agents. internal or external support. The Enterprise functionality also attracts large enterprises.

Was ist IncidentMonitor?

ITIL Service Management solution. Pink Verified for 10 processes. IncidentMonitor is a service management framework that comes out of the box with multiple free process templates. The application offers Enterprise features at an low SMB price. All processes can easily be customized using the graphical workflow and smart service catalog designer. No coding is needed to create most advanced workflows and webforms. Unlimited processes can run next to each other created a real shared service center

IncidentMonitor – Details

Monitor 24-7

http://monitor24-7.com

Gegründet 1999

IncidentMonitor – Preisübersicht

IncidentMonitor ist verfügbar ab 36,00 $/Monat. IncidentMonitor bietet keine Gratisversion, aber eine kostenlose Testversion. Weitere Preisinformationen für IncidentMonitor findest du unten.

Startpreis

36,00 $/Monat

Preisinformationen

We offer on premise (purchase or subscription) and SaaS. All in one price

Kostenlose Version

Nein

Gratis Testen

Ja

Einsatz

Cloud, SaaS, Web

Installiert - Windows

Training

Persönlich

Live Online

Webinare

Dokumentation

Kundenbetreuung

24/7 (Live Vertreter)

Support während der Geschäftszeiten

Online

IncidentMonitor Funktionen

Help-Desk-Software
Automatisiertes Routing
Dokumentenspeicher
E-Mail-Integration
Echtzeit-Chat
IT-Asset-Management
Kundenspezifisches Branding
Management von Dienstgütevereinbarungen (SLA)
Multi-Channel-Kommunikation
Netzwerküberwachung
Self-Service Portal
Ticket-Management
Verfolgung von Interaktionen
Warnungen / Eskalation
Wissensbasis-Management
IT-Asset-Management
Release-Management
Self-Service Portal
Service-Katalog
Serviceberichterstattung
Störfallmanagement
Ticket-Management
Vertragsmanagement
Wissensmanagement
Konfigurationsmanagement
Problem-Management
Projektmanagement
Self-Service Portal
Störfallmanagement
Verfolgen von Vermögensanlagen
Verfügbarkeit-Management
Versions- und Bereitstellungsmanagement
Vertrags-/Lizenz-Management
Veränderungsmanagement
Aufgabenmanagement
Aufgabenmanagement
Dashboard
Eskalationsmanagement
Problemplanung
Projektmanagement
Wiederkehrende Probleme
Wissensbasis-Management
Überprüfung von Vorfällen
Beschaffungsmanagement
Configuration Management Database (CMDB)
Fernbedienung
IT-Asset-Management
Mobiler Zugriff
SLA-Management
Self-Service Portal
Störfallmanagement
Veränderungsmanagement
Wissensdatenbank

IncidentMonitor – Nutzerbewertungen

Zeigt 5 von 6 Nutzerbewertungen

Gesamt
4/5
Benutzerfreundlichkeit
4.3/5
Kundenservice
4.6/5
Funktionen
3/5
Preis-Leistungs-Verhältnis
3.3/5
Claire M.
Lead, Business Analyst
Informationstechnologie & -dienste, 5.001-10.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
  • Overall Rating
    5/5
  • Benutzerfreundlichkeit
    5/5
  • Eigenschaften & Funktionalitäten
    5/5
  • Kundenbetreuung
    5/5
  • Preis-Leistungs-Verhältnis
    5/5
  • Likelihood to Recommend
    10/10
  • Quelle des Nutzers 
  • Bewertet am 15.11.2016

"I love this product!"

Kommentare: 10 years ago, I was asked to research & purchase a software tracking system for a new helpdesk I was implementing. During the initial demo, all questions were answered with "yes, we can do that" and this application accepts and processes email - how great is that! Shortly after implementing the product, we were amalgamated into 5 different ministries, with 5 different helpdesk processes. We did a review & again, this product came out on top. The application has grown & improved over the years. I still love it and our clients are really happy with what we've done, via customer surveys that we implemented. There are so many things this application can do so it takes time to understand everything, but once you do, WOW there is no end to it. I now support it full time as there is so much more to do and I can configure it to suit my ministry's needs. Over the years, my organization has made requests for special configuration changes and the answer is still "yes, we can do that" and they do it. A recent comment I heard was "isn't it nice that we can make these configuration changes ourselves instead of having to send them off and wait months to get them done." The price includes all the modules so there is no "add ons" and no additional costs or surprises. If you purchase this product, there is no looking back!

Vorteile: The fact that I can configure it myself. My previous experience is to send our configuration changes off and wait for approval, then someone to do the work. That can take months. I can do the work quickly and efficiently. The people on the support side are great people and do their best to accommodate you and your time commitment.

Nachteile: Having worked with it for many years, there isn't much I don't know about the product. If I had to say anything, I would like to see the option to choose the color of each project because when you link one project to another, it can be difficult to know where you are as all projects look the same. Can be a bit confusing if you are not paying attention - however, that is a small thing overall.

  • Quelle des Nutzers 
  • Bewertet am 15.11.2016
Carmine C.
President
  • Overall Rating
    5/5
  • Benutzerfreundlichkeit
    4/5
  • Eigenschaften & Funktionalitäten
    Unrated
  • Kundenbetreuung
    5/5
  • Preis-Leistungs-Verhältnis
    Unrated
  • Likelihood to Recommend
    Unrated
  • Quelle des Nutzers 
  • Bewertet am 25.5.2016

"It sounded too good to be true"

Kommentare: It sounded way too good to be true. They promised us a lot of functionality for a price that seemed unbelievable. Well, I was wrong. They delivered what they said they would in the short project timeline. We were really impressed with their professionalism and positive get it done attitude. We never heard "we can't do that". They always had options to provide the functionality we needed. Their forms designer and workflow designer are all you really need to get the job done. We really loved the custom web portal that we could design ourselves very easily. It really makes it simple for our users. Pros
- Design your service interface with a kiosk like feel
- Design just about any form with no coding
- Design any workflow with no coding
- Person, group, vote or multi-level approvals
- Service targets all policy based and simple to set up
- Multi-lingual so all communication in user's language
- Integration with other business systems is seamless
- Web services / XML etc allow other systems to integrate
- Host multiple help desks easily and securely
- Messaging is simple and very customizable
- E-mail integration is excellent
- Windows, web and mobile client software
- Simple administration and operation
Cons
- There are a lot of features in this product that can take some time to get your head around what is possible with this software

  • Quelle des Nutzers 
  • Bewertet am 25.5.2016
Darrell M.
Director
  • Overall Rating
    5/5
  • Benutzerfreundlichkeit
    5/5
  • Eigenschaften & Funktionalitäten
    Unrated
  • Kundenbetreuung
    5/5
  • Preis-Leistungs-Verhältnis
    Unrated
  • Likelihood to Recommend
    Unrated
  • Quelle des Nutzers 
  • Bewertet am 25.5.2016

"Easy to use and easy to adapt to our corporate standards, process flows and design"

Kommentare: The great thing is that IncidentMonitor easily adapts to our business. It came with lots of free itil process templates. But as we have our own process flows we needed to adapt the flows. This was very simple to do with what they call the workflow and process designer. With the last update we also were also able to create multiple self service portals using logo's from our customers. They love it. With the service catalog designer we created smart forms and published those in the portals. the cons are that the tool offers so much that we probably don't use all. But I don't know if that really is a con. Overall great tool. Support from Monitor 24-7 is very personal. Usually we get direct access to people who know what they are talking about.

  • Quelle des Nutzers 
  • Bewertet am 25.5.2016
Ron G.
Software Developer and Architect
Computer-Software, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
  • Overall Rating
    2/5
  • Benutzerfreundlichkeit
    2/5
  • Eigenschaften & Funktionalitäten
    2/5
  • Kundenbetreuung
    Unrated
  • Preis-Leistungs-Verhältnis
    2/5
  • Likelihood to Recommend
    1/10
  • Quelle des Nutzers 
  • Bewertet am 9.11.2016

"Barely acceptable"

Kommentare: When a client of mine told me they were getting a new incident management system, I was excited. Until I saw and used IM. Maybe this was top-drawer 15 years ago. But, by today's standards it falls short. For general look-and-feel think Windows 95 and Classic ASP. If you wondered why all of the screenshots are blurred...
Looks aside, usability and functional workflow is just a mess.
Frustrating, dreadful stuff.

Vorteile: Can't think of anything

Nachteile: well, pretty much everything. The UI and UX are simply horrible. Dread using this software, but am forced by one of my clients.

Antwort des Softwareanbieters

von Monitor 24-7 an 9.11.2016

It was top-drawer 15 years ago and it still is. The client you speak of is no longer an active participant in maintenance and as such has not upgraded in several years. They have terminated maintenance a few years ago and still the use the product - sounds like a stable application to me.

You are more than welcome to contact us and see the latest version We'd love to get your feedback as to how to improve the product.

  • Quelle des Nutzers 
  • Bewertet am 9.11.2016
Richard E.
Incident Management coordinator
  • Overall Rating
    4/5
  • Benutzerfreundlichkeit
    5/5
  • Eigenschaften & Funktionalitäten
    Unrated
  • Kundenbetreuung
    5/5
  • Preis-Leistungs-Verhältnis
    Unrated
  • Likelihood to Recommend
    Unrated
  • Quelle des Nutzers 
  • Bewertet am 25.5.2016

"Great plate-form for Incident Managemnt"

Kommentare: We have been using Incident Monitor for more than three years now.
The great pros is intuitivity. IM is easy to use and to personalize.
We have been able to build several projects that are currently functioning correctly.
The cons is that all the features are not supported with ie8

  • Quelle des Nutzers 
  • Bewertet am 25.5.2016