TOPdesk

TOPdesk

von TOPdesk

Wer nutzt diese Software?

TOPdesk bietet eine Lösung für die Service-Desks von kleinen Unternehmen und großen multinationalen Unternehmen mit einer Applikation, die von unterstützenden Abteilungen wie IT, HR oder Facilities genutzt werden kann.

Durchschnittliche Bewertung

38 Bewertungen
  • Gesamt 4.7/5
  • Benutzerfreundlichkeit 4.6/5
  • Kundenservice 4.8/5
  • Funktionen 4.5/5
  • Preis-Leistungs-Verhältnis 4.6/5

Produktinformationen

  • Startpreis 55,00 $/Monat
  • Kostenlose Version Nein
  • Gratis Testen Ja
  • Einsatz Installiert - Mac
    Cloud, SaaS, Web
    Installiert - Windows
  • Training Persönlich
    Live Online
    Webinare
    Dokumentation
  • Kundenbetreuung 24/7 (Live Vertreter)
    Support während der Geschäftszeiten
    Online

Angaben zum Hersteller

  • TOPdesk
  • http://www.topdesk.com
  • Gegründet 1993

Über TOPdesk

TOPdesk ist einer der am schnellsten wachsenden Servicemanagementanbieter weltweit mit Niederlassungen in mehr als 10 Ländern. TOPdesk hat weltweit über 4.500 Kunden, die von 600 Spezialisten unterstützt werden – vom Entwickler über den Berater bis zum Support. Das Ziel von TOPdesk? Dich in Richtung Service-Exzellenz zu leiten, d. h. dein Servicemanagement intelligenter, einfacher und unterhaltsamer zu gestalten.

TOPdesk Funktionen

  • Automatisiertes Routing
  • Dokumentenspeicher
  • E-Mail-Integration
  • Echtzeit-Chat
  • IT-Asset-Management
  • Kundenspezifisches Branding
  • Management von Dienstgütevereinbarungen (SLA)
  • Multi-Channel-Kommunikation
  • Netzwerküberwachung
  • Self-Service Portal
  • Ticket-Management
  • Verfolgung von Interaktionen
  • Warnungen / Eskalation
  • Wissensbasis-Management
  • IT-Asset-Management
  • Release-Management
  • Self-Service Portal
  • Service-Katalog
  • Serviceberichterstattung
  • Störfallmanagement
  • Ticket-Management
  • Vertragsmanagement
  • Wissensmanagement
  • Konfigurationsmanagement
  • Problem-Management
  • Projektmanagement
  • Self-Service Portal
  • Störfallmanagement
  • Verfolgen von Vermögensanlagen
  • Verfügbarkeit-Management
  • Versions- und Bereitstellungsmanagement
  • Vertrags-/Lizenz-Management
  • Veränderungsmanagement
  • Abrechnung & Rechnungsstellung
  • Arbeitsauftragsverwaltung
  • Inventarverwaltung
  • Kalibriermanagement
  • Kundendienst-Historie-Nachverfolgung
  • Mobiler Zugriff
  • Prädiktive Wartung
  • Schlüssel & Schloss-Management
  • Techniker-Management
  • Terminplanung
  • Verfolgen von Vermögensanlagen
  • Vorbeugende Wartung

Beliebte Produkte

Die hilfreichsten Reviews für TOPdesk

From early engagement to beyond our successful full implementation, a thoroughly positive experience

Bewertet am 16.3.2018
Jon F.
Chief Information Officer
Hochschulbildung, 501-1.000 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
5/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: It has overall been a really exceptional and rewarding engagement of a software supplier and implementation of their tool.

Vorteile: Easy to use UX, end-user focused and people-centric, fabulously engaging and innovative implementation consultants, modular building blocks, value for money offering, usable as a cross-organisation service desk, builds upon and improves existing rigour, attracts and converts even the digital wary, brilliant ongoing support and account management ... with us for the journey.

Nachteile: Although TOPdesk already offers many APIs and integrations, there are some of our more obscure legacy software that required new integration developing, however this is not really truly a representation of TOPdesks very comprehensive offering

Topdesk has improved over the years.

Bewertet am 10.9.2019
Verifizierter Rezensent
Technical Security Officer
Fundraising, 501-1.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
4/5
Gesamt
4/5
Benutzerfreundlichkeit
4/5
Eigenschaften & Funktionalitäten
4/5
Kundenbetreuung
4/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: All in all this is a sound product that gets the job done. As it is very configurable we have over the years automated al lot of services via the self-service portal.

Vorteile: The self-service portal is very configurable. We have setup a nice look self-service portal that gets improved over time. Having used TD for many years, we have seen it grown over the years and like it.
The SSO option is available and as many people use it daily it is almost a must to use it. Setup of it was relatively easy.

Nachteile: We have a useability issue with Firefox and the operator console where an "X" character is not recognized. This will be solved by an update, but in the meantime it is annoying.
I don't like the default search option of "Fuzzy". I always use the quotes around a search term to disable that. I would like the default be changed or at least configurable.

Service excellence experts - supplier as a business partner

Bewertet am 14.6.2019
Nick B.
Systems Manager
Staatsverwaltung, 1.001-5.000 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
5/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: TOPdesk are beyond that of a supplier and more a business partner that many other suppliers could learn a lot from. They provide awesome support backed up by knowledgeable staff / consultants who share your desire for service excellence.

Vorteile: Does what is says on the virtual tin - the modules are well designed and fit for purpose and allow for customisation's when rarely needed. The software can grow with your own needs as and when needed making it a great return on investment and is not limited to 'just a insert team name here' system allowing for integrated processes and oversight end-to-end. The expansion into allowing microservices to bolt onto TOPdesk via the marketplace only add more value.

Nachteile: Its very minor but being able to save a complex form component - it would be great to save a small number (3 max) of complex built form components that can be re-used on other forms rather than having to rebuild it each time its used. e.g. long drop downs just for speed, consistency and efficiency.

TopDesk is a ticket system that has very basic functionality.

Bewertet am 10.7.2018
Verifizierter Rezensent
Support Technician
Versicherung, 1.001-5.000 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Quelle des Nutzers 
3/5
Gesamt
4/5
Benutzerfreundlichkeit
3/5
Eigenschaften & Funktionalitäten
3/5
Kundenbetreuung
3/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Gets the job done, but lacks a lot of common features that other ticketing systems have out of the box.

Vorteile: TopDesk is actively developing its product which is awesome! It is a good ticket system that gets the job done. I have had very little down time.

Nachteile: They lack a lot of features and functionalities that I grew used to with our old ticketing system. Mass manipulation of tickets is lacking. you can only mark tickets as completed or closed in their system, you cannot transfer to a operator/operator group on mass, or mass categorize. They only recently introduced a chat integration but you have to contract the chat service through a 3rd party so another cost.

Antwort des Softwareanbieters

von TOPdesk an 27.7.2018

Sorry to hear you are having trouble with bulk updating. Perhaps this is something we could talk more about in a Dr. TOPdesk session! This is a free dedicated hour with an in-house TOPdesk consultant, where we can help you find a way around the issue and also show you some other cool TOPdesk tips and tricks. Get in touch if this is something you're interested in at https://www.topdesk.com/uk/dr-topdesk/.

By the way, we are always looking for your input to drive new functionality, so please don't hesitate to communicate your feature request to our product managers on the TOPdesk Innovation Platform (https://tip.topdesk.com/).

A solution that doesn't try to do everything

Bewertet am 18.3.2019
Kevin P.
Service Desk and Monitoring Product Engineer
Bildungsmanagement, 1.001-5.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
3/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: TOPdesk is a solution that doesn't try to cater to every single aspect of Service Management. Its core strength is its approach to Call, Change and Operations Management, which means it's very focused on Service Delivery. This means most people at the 'coal face' can understand how the TOPdesk system works with only a small amount of training. It's fair to say the system has its own slant on how tickets should be dealt with and changes managed, but the overall effect is of a solution that appears simple to use while doing some quite complicated things below the surface. I've found the company to be among the best in its proactiveness and involvement with customers, and their support function is extremely good. They're also very keen to work with customers on new features.

Vorteile: Extensibility and integration options.
Takes an uncomplicated approach to service management.

Nachteile: Built-in reporting.
No serious attempt to support Release or Deployment.

Lies weitere Bewertungen