FeedbackFive

FeedbackFive

von eComEngine

Wer verwendet FeedbackFive?

FeedbackFive wird von Amazon-Händlern verwendet, die mehr Rückmeldungen und Produktbewertungen erhalten und den Bewerbungsprozess automatisieren möchten. Händler auf vielen Amazon-Marktplätzen nutzen FeedbackFive.

Was ist FeedbackFive?

Amazon-Feedback-Software und Amazon-Produktbewertungssoftware, die Händlern hilft, mehr Feedback und Produktbewertungen zu erhalten, die Reputation des Verkäufers zu verbessern und den Umsatz zu steigern. Mit einer einfachen Nutzeroberfläche, anpassbaren Vorlagen und Kampagnenregeln, die konvertieren, ist FeedbackFive ein wichtiges Werkzeug im Arsenal eines Verkäufers.

FeedbackFive – Details

eComEngine

https://www.ecomengine.com/

Gegründet 2006

FeedbackFive – Preisübersicht

FeedbackFive ist verfügbar ab 9,99 $/Monat. FeedbackFive bietet eine Gratisversion und eine kostenlose Testversion. Weitere Preisinformationen für FeedbackFive findest du unten.

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Startpreis

9,99 $/Monat

Kostenlose Version

Ja

Gratis Testen

Ja

Einsatz

Cloud, SaaS, Web

Training

Live Online

Webinare

Dokumentation

Kundenbetreuung

Support während der Geschäftszeiten

Online

FeedbackFive Funktionen

CEM Software (Customer Experience Management)
Analytik
Befragung / Umfragemanagement
Dashboard
Empfindungsanalyse
Feedback-Management
Kundensegmentierung
Multichannel-Datenerfassung
Prädiktive Analytik
Textanalyse
Wissensmanagement

FeedbackFive – Nutzerbewertungen

Zeigt 5 von 11 Nutzerbewertungen

Gesamt
4.3/5
Benutzerfreundlichkeit
4.2/5
Kundenservice
4/5
Funktionen
3.6/5
Preis-Leistungs-Verhältnis
3.7/5
Verifizierter Rezensent
President
Verwendete die Software für: 6-12 Monate
  • Overall Rating
    5/5
  • Benutzerfreundlichkeit
    5/5
  • Eigenschaften & Funktionalitäten
    5/5
  • Kundenbetreuung
    5/5
  • Preis-Leistungs-Verhältnis
    5/5
  • Likelihood to Recommend
    8/10
  • Quelle des Nutzers 
  • Bewertet am 13.10.2017

"Great, easy to use product for Amazon feedback requests and followup."

Kommentare: Ease-of-use with automatic feedback requests on Amazon.

Vorteile: Very simple to sign up and get started. Within just a few minutes I had signed up and all of my Amazon orders began to be imported. This can take quite some time, but in the meantime you can check you account and change the settings to your needs. It is very easy to choose a template, change the text, insert links, and just customize it to your liking. It's fairly easy to use. Once your orders are imported, you can begin sending out feedback request emails to all of your orders in the past X amount of days. You can also set up rules to send the emails out at a specific time of day, a set number of days after an order is received, etc. The features are pretty handy.

Nachteile: It's not the most aesthetically appealing software I have used, but it's not bad. Probably the worst thing is the available templates. They are so ugly and remind me of emails sent from the late '90s to early 2000s. The emails work just fine, but aren't anything special.

  • Quelle des Nutzers 
  • Bewertet am 13.10.2017
Verifizierter Rezensent
Founder
Marketing & Werbung, 2-10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
  • Overall Rating
    4/5
  • Benutzerfreundlichkeit
    4/5
  • Eigenschaften & Funktionalitäten
    4/5
  • Kundenbetreuung
    4/5
  • Preis-Leistungs-Verhältnis
    4/5
  • Likelihood to Recommend
    8/10
  • Quelle des Nutzers 
  • Bewertet am 19.1.2019

"FeedbackFive is amazing"

Kommentare: I have recommended FeedbackFive to several Amazon merchants and my clients. If you want to manage your Amazon feedback, especially negative feedback, you should definitely get it. Keep in mind, FeedbackFive won’t change negative feedback or remove them rather it helps you with managing your reviews, analyzing them, contacting customers, etc.

Vorteile: FeedbackFive is one of the few feedback management tools for Amazon merchants. I have used it multiple times for different clients and it always works like a charm.
1. It provides you insights and shows you trend in terms of Amazon reviews and ratings which is very helpful for planning.
2. You can send automated emails to reviewers.
3. Create and customize campaigns that help you improve your reviews.
4. You can use it for free.

Nachteile: 1. The software isn’t easy-to-use for some reason.
2. Needs improvement and regular product updates.

  • Quelle des Nutzers 
  • Bewertet am 19.1.2019
Verifizierter Rezensent
E-Commerce Marketing/Product Coordinator
Marketing & Werbung, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
  • Overall Rating
    4/5
  • Benutzerfreundlichkeit
    5/5
  • Eigenschaften & Funktionalitäten
    4/5
  • Kundenbetreuung
    4/5
  • Preis-Leistungs-Verhältnis
    4/5
  • Likelihood to Recommend
    9/10
  • Quelle des Nutzers 
  • Bewertet am 7.9.2018

"Notifies with negative reviews"

Kommentare: Overall FeedbackFive is a real time saver and instantly notifies you.

Vorteile: My favorite use of FeedbackFive is the ability to track negative/neutral product reviews left on listings. This would take hours to check through listings manually and it sends out an email for any negative review within a day.

Nachteile: I dislike that you aren't able to strictly pay for negative product review service, you have to have it attached to a plan that I don't use the features on the plan.

  • Quelle des Nutzers 
  • Bewertet am 7.9.2018
Louis W.
Founder
Einzelhandel, 2-10 Mitarbeiter
Verwendete die Software für: Kostenlose Testversion
  • Overall Rating
    1/5
  • Benutzerfreundlichkeit
    1/5
  • Eigenschaften & Funktionalitäten
    1/5
  • Kundenbetreuung
    1/5
  • Preis-Leistungs-Verhältnis
    1/5
  • Likelihood to Recommend
    0/10
  • Quelle des Nutzers 
  • Bewertet am 3.12.2019

"Be careful using this junk"

Kommentare: Stay Away and use more trusted products like Feedback Genius, which makes sure you fill out all the necessary information and design your perfect message before the mailing campaign starts.

Vorteile: Free stuff that will hurt you. Don't trust them.

Nachteile: I got lure by all the great reviews they have on the blog's websites. I sign up for the free trial and connect my Amazon account. Next day, this app starts sending tons of poor quality generic review request spam to all my buyers even though it never asks me which product to send or when to send or what message to send. Even customers that refunded my items got these review spam. As a result, one of my refund customers got confused and review my item with low rating. I got a major business lost as a result. I complain to feedback five customer service and got absolute silence.
I got negative reviews thanks to them, I am returning a favor to them here.

  • Quelle des Nutzers 
  • Bewertet am 3.12.2019
Roxy P.
rep
Verwendete die Software für: 6-12 Monate
  • Overall Rating
    5/5
  • Benutzerfreundlichkeit
    5/5
  • Eigenschaften & Funktionalitäten
    4/5
  • Kundenbetreuung
    4/5
  • Preis-Leistungs-Verhältnis
    5/5
  • Likelihood to Recommend
    Unrated
  • Quelle des Nutzers 
  • Bewertet am 1.3.2018

"Best value out there! "

Vorteile: The pros are that they offer a free trial so you can try the options with all the bells and whistles.
If you are a shop that moves alot of product the pay per month options they have are very reasonably priced compared to similar software out there. If you are a small shop they even have a free option that you do not have got pay for at all, however that is again for small businesses (less than 50 orders a month)

Nachteile: The only con is you must provide a credit card, even if you are using the free options. Which is something I would of preferred not to give them since they don't need it....

  • Quelle des Nutzers 
  • Bewertet am 1.3.2018