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Was ist MyVR?
Erfülle den neuen Standard im Bereich der Urlaubsmanagementsoftware. MyVR bietet Kurzzeit-Mietmanagern und Buchungsagenten eine Plattform zur Vereinfachung ihrer Multi-Channel-Marketing- und -Geschäftsprozesse. MyVR bietet direkte Integrationen mit Airbnb, HomeAway, Booking.com, TripAdvisor und anderen – und hilft dir dabei, deine Online-Präsenz aufzubauen, um deinen Direktverkauf zu steigern. Die Kernsoftware von MyVR automatisiert die täglichen Aufgaben und integriert sich mit anderen Best-of-Breed-Diensten, um Zeit zu sparen, Fehler zu reduzieren und das Gästeerlebnis zu verbessern.
Wer verwendet MyVR?
Kurzzeit-Vermieter und Eigentümer von Ferienimmobilien mit fünf bis zu 500 (oder sogar mehr) Immobilien, die ihr Multi-Channel-Marketing und ihre Geschäftsprozesse vereinfachen und ihre direkten Geschäfte aufbauen müssen.
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Bewertungen über MyVR
Wonderful experience working with MyVR
Kommentare: We are now into our 3rd year with MyVR. It was a big switch for us - moving from Kigo to MyVr - and we haven't regretted it one bit. MyVR is extremely simple to handle though its got powerful features. Its a one stop shop for all our Property management needs - right form guest handling to charging of their cards to the automated emails. All wonderfully packaged in one software,
Vorteile:
The features of the software, flexibility of the staff, high response time, and the ability of the staff to listen to end user for suggestions. Right from the CEO to the customer support - they have always listened to us. Our account manager has been great to work with.
Nachteile:
Analytics and Reporting options. Though the staff has always listened to our suggestions for better analytics and also helped us generate whatever report we wanted. Its not really a big deal in the larger scheme of things. Just a nice to have feature.
In Betracht gezogene Alternativen:
Setting up and then using MyVR for over a year
Kommentare: It's been a great experience. As the primary person who set the system, I can say that it does take time, by it's really pretty straightforward. The support staff are outstanding.
Vorteile:
Software is perfectly designed for the short term rental business. It's easy to use, and connects to the major channels quite easily. Credit card processing is seamless with Stripe.
Nachteile:
Could use stronger financial capabilities. Most reporting has to be done outside of the system. That said, the owner portal is amazing and was very well received.
Nightmare! OVER BOOKINGS, DOUBLE CHARGING ME, POOR SUPPORT, INEFFECTIVE TRAINING
Kommentare: None! Wasted countless hours and caused a great deal of stress. I should bill them for my wasted time.
Vorteile:
It sounded good before I actually started using it. It has all the features we need. All the channels, automation, website, calendar sync.
Nachteile:
- SLOW CALENDAR SYNC - They told me the calendar sync was instant. That's true but only coming from Airbnb. I blocked off dates in MyVR and 40 minutes later got an Airbnb booking for those dates. Then they admitted that it take 45 minutes to sync from MyVR to Airbnb. I was double booked right away. - I paid for their training package which took a lot longer then expected to complete. Several months in fact. During this time, they were also charging the monthly cost for use of the service that I wasn't even using yet. Eventually they refunded this portion but only after several requests. - Support slow and often useless. There is no way to talk to a human. I sent several emails asking for help with double bookings and they would not call me. It took them several days to respond and they asked clarifying questions that only proved they didn't even read my email and had no idea what the problem was. - Pricey training is a joke. It was sold to me as a one-on-one coaching to get me set up quickly. Basically instead of watching generic videos that may or may not apply to your situation, it is a live person running through generic videos and training that may or not apply to you. They also sent me outdated instructions that got me lost. Total waste of countless hours. Finally I insisted the last part of training be done over a zoom online meeting, which i initiated. It was great. Why not do that in the first place then?!
Antwort von Guesty
vor 7 Jahren
We hold ourselves to a high standard, so we apologize again that your experience wasn't positive. While we've onboarded thousands of properties successfully, we regret that yours was not. It may be small consolation for you, but we will strive to learn from this and do better. The root cause of many of your struggles seems to be that we allowed you to continue using the product without training after you had to cancel your second session. Our product is designed for ease of use, but training rapidly accelerates familiarity with the software. Based on your feedback, we'll revisit our processes to ensure we are setting up customers for success. We do feel it is important to clarify a few things: 1) Our product does offer real-time syncing. You were using iCal (not recommended) and not our full 2-way integration. 2) We do offer property managers several hours of live training, not generic videos. This 1:1 time with a live trainer gives customers ample time to ask questions.
In Betracht gezogene Alternativen:
Invaluable Business Partner
Kommentare: I used to be overwhelmed managing 2-3 properties. Now I have 11 and am still growing, but I couldn't do it without MyVR.
Vorteile:
Their support is 6 stars out of 5 Their growth is driven by customer needs - they listen, ask why, and work with their clients to develop on target solutions. Their systems and processes are simple and easy to use.
Nachteile:
I wish they could grow faster. They need a strong link to the accounting softwares. They're developing it, but it's not ready yet.
Loved MyVr
Kommentare: Exceptional. Best software available before sold to Guesty.
Vorteile:
It was great intergation software until they sold the company and quit supporting the software.
Nachteile:
No cons at all. Great product. Sad they quit.
