Wer verwendet Total Support HelpDesk?
Unternehmen, die Kundendienst anbieten und Anruf- und E-Mail-Tracking-und Helpdesk-Software brauchen.
Was ist Total Support HelpDesk?
Tele-Support-HelpDesk ist eine Software für Unternehmen, die Anrufe und E-Mails für den Kundenservice oder Helpdesk-Support übernehmen und von Anfang an Issues verfolgen möchten. Mit mehr als 900 Installationen in fast 35 verschiedenen Ländern ist HelpDesk vielseitig, leistungsstark, einfach zu bedienen und äußerst preisbewusst. Errichtet in E-Mail-Unterstützung von SSL für POP, IMAP und GMail.
Total Support HelpDesk – Details
Total Support HelpDesk – Preisübersicht
Total Support HelpDesk ist verfügbar ab 395,00 $/einmalig. Total Support HelpDesk bietet keine Gratisversion, aber eine kostenlose Testversion. Weitere Preisinformationen für Total Support HelpDesk findest du unten.
Total Support HelpDesk Funktionen
Total Support HelpDesk – Nutzerbewertungen
Zeigt 5 von 25 Nutzerbewertungen
Bewertet am 2.2.2017
We use this application for a Support Call Center and it works great! We're able to track open/closed tickets with ease. Field customization really helped this application integrate with our existing processes. The bug tracking feature is a great way for us to link specific tickets to open software issues. There are only 2 features we wish it had: 1) the ability to open multiple tickets at once. This would be a nice addition for our constantly multi-tasking staff. 2) the ability to merge/link tickets together.
Their support and sales staff are very easy to work with and are always helpful when we have questions!
Vorteile: The ticket itself. Works well for our team to review open issues.
Nachteile: Not able to have multiple tickets open at one time. Would be a nice feature to help us multi-task better.
Bewertet am 21.10.2016
Kommentare: Tele-Support HelpDesk helps me track software customizations I make for our customers. There´s a lot of e-mail correspondence going on at every inquiry (over years) and with Tele-Support HelpDesk I can keep track of everything. It has helped me in cases when unsatisfied customers complain over something, then I can easily go back in the history and see what´s been agreed earlier so wew can sort things out.
Vorteile: The tracking of all e-mails.
Nachteile: The e-mail client can be improved.
Bewertet am 7.2.2017
TelSupport Helpdesk user since late 90's
Kommentare: The product has always been stable and provides an intuitive interface that allows our engineers to simply create and link tickets. The ability to look at previous tickets and provide reports has been instrumental in our ability to quickly and thoroughly support our customer base.
Vorteile: Simple intuitive interface with quick access to historical tickets related to a customer.
Nachteile: would love to have a keyword search across all of a customers records
Bewertet am 8.3.2018
Simplistic support software
Vorteile: I like that all customer support cases are in one place and can easily be looked up. I also like that you can bill out from this system for support calls and it includes support notes.
Nachteile: When it comes time to update the software, it can be quite a pain plus it seems that support is lacking for the program.
Bewertet am 21.9.2016
"Help" is exactly what it does!
Kommentare: The reporting features provide excellent overviews with minimal effort, and looking up RMA/Inquiries is a breeze. This software simply makes my job easier, what more could I ask for?
Vorteile: Secure, fast, and simple. It's packed with features but you aren't drowned in a UI that you can't manage and navigate. Very easy to learn how to use.
Nachteile: There aren't really any issues that I would consider a "con", at least that I've personally ran across quite yet.