Wer nutzt diese Software?

Collection Law Firms, Collection Agencies, Corporate Offices, Medical Offices, Government Facilities, Car Dealerships, Auto Service Centers, Office of Inspector General, Tenant Management & Sales.

Durchschnittliche Bewertung

33 Bewertungen
  • Gesamt 5 / 5
  • Benutzerfreundlichkeit 5 / 5
  • Kundenservice 5 / 5
  • Funktionen 5 / 5
  • Preis-Leistungs-Verhältnis 5 / 5

Produktdetails

  • Kostenlose Version Nein
  • Kostenlose Testversion Ja
  • Einsatz Cloud, SaaS, Web
  • Training Persönlich
    Live Online
    Webinare
    Dokumentation
  • Kundenbetreuung 24/7 (Live Vertreter)
    Support während der Geschäftszeiten
    Online

Angaben zum Hersteller

  • CasetrackerLaw
  • http://www.casetrackerlaw.com/
  • Gegründet 1996

Über CasetrackerLaw

CasetrackerLaw is cloud based, user-friendly, customizable, transparent & affordable. In operation since 1996 with over 16,000 users around the world. Administration monitors all system users, customizes user screens, runs & generates reports, create generate & print legal documents & demand letters, import thousands of claims with a click of the mouse, forward claims to outside attorneys for suit. Calculates interest, fees, collection rate & costs to the balance.

CasetrackerLaw Funktionen

  • Agenturmanagement
  • Automatisches Telefonwählgerät
  • Automatisierte Bekanntmachungen
  • Compliance Management
  • Interne Sammlungen
  • Kontaktmanagement
  • Kreditbüro-Berichterstattung
  • Kundenmanagement
  • Provisionsmanagement
  • Rückruf-Terminplanung
  • Transaktionsmanagement
  • Zahlungspläne
  • Abrechnung & Rechnungsstellung
  • Aufgabenmanagement
  • CRM
  • Dokumentenmanagement
  • E-Mail-Management
  • Kalenderverwaltung
  • Konfliktmanagement
  • Kundenportal
  • Rechtsfall-Management
  • Treuhand-Buchhaltung
  • Vertragsmanagement
  • Zeitverfolgung

Die hilfreichsten Reviews für CasetrackerLaw

Simple enough to set up and use right out of the gate, but can be customized in limitless ways.

Bewertet am 29.8.2017
Mike Z.
Owner/Manager
Rechtsberatung, 2-10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: We needed the best possible collections software to grow our business. Casetracker is working for us!!!

Vorteile: As a start-up collection agency (and also attorneys), we were looking for an account management system that is easy to use but can be customized to meet the individual needs of our clients. We also wanted a system we can grow into. Casetracker has exceeded our expectations in every way. There are essentially no limits on what this software can do, but you can keep it as simple as you want. This software was developed by a debt collector who has been in the collection business for over 30 years, which explains why the system is so fundamentally good. Our clients love it as well. They can log in to upload new accounts, check status on existing accounts, and communicate with us through the system, just as we can communicate with them through the system. Client communication in this business is key, and Casetracker makes it seamless, saving time. Casetracker has also been a great selling point with prospective clients. Further, we can't say enough about their customer service, the staff is truly fantastic and have responded instantly to all of our needs (and we are quite needy). Very good people, including Tom the owner. We consider ourselves very fortunate to have found Casetracker.

Nachteile: Like anything, there is a learning curve, but we continue to refine our use of the system every day, which makes us incrementally better at what we do.

Antwort des Softwareanbieters

von CasetrackerLaw an 30.8.2017

Thank you so much for the wonderful review. We appreciate you and your firm as one of our satisfied client.

Easy to use, great customer support

Bewertet am 26.7.2018
Morrisa S.
Owner
Verwendete die Software für: 6-12 Monate
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: 1. Ease of use.
2. Client able to access their own report, so that we no longer have to do monthly reports.
3. Detailed reporting modules meant that I can pull a report and access the performance of each Client portfolio
4. Reliable customer support
5. Ability to upload client accounts within a short time.
6. Runs on AWS so my Clients are comfortable with where their data is held.
7. User friendly

Vorteile: The software is easy to use, user friendly and my Clients are happy with the Client interface of the program. The learning curve easy not too high as I am not too IT technical. The program is practical and specific to our service as Debt Collectors. The reporting area of the program was well thought out and my Clients have reported their satisfaction with this aspect of the software.

Nachteile: Not customermized to our local environment. We need an area to note customer queries in detail. For example the program presently has suggestions for customer responses for example ' Customer refuse to pay'. Our Clients ask 'Did they say why'? They want to know the exact concerns of the client and the specific reason for non payment. The software in its present state does not cater for that. I suggest an addition box, we can note for example....'customer refused to pay as they are unhappy with the service provided as it did not work the way they expected'. This gives the client a clearer view of what is the problem and how to address it and points out to them that it clearly a problem of what was told to them at the time of purchase or where they may have misunderstood what was said to them by the Sales Representative.

What I like About Casetrackerlaw

Bewertet am 25.9.2018
Walter P.
President
Unternehmensberatung, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: The number 1 thing that I really like is that I can give my clients access to their own private portal. They can enter and monitor their claims 24/7, they can run and generate multiple reports. This frees me from running multiple reports a month for multiple clients. And my clients love being involved in the process.

Vorteile: I have been using Casetrackerlaw for the past 3 years and absolutely love it. I can access this software no matter where I am to check on cases that have deadlines. The software is easy to learn and it's easy to introduce and teach new employees how to use it. I really like that all claim information is stored in one place and easy to get to. The support, I have found, is excellent. If I call, there is someone that answers the phone and actually talks to me.

Nachteile: I have yet to find any issues with this software.

Antwort des Softwareanbieters

von CasetrackerLaw an 18.10.2018

Thank you Walter for the wonderful review.

Best collection program available!

Bewertet am 16.10.2018
Jay T.
Partner
Anwaltskanzlei, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: We are a litigation/collection law firm, and use CasetrackerLaw to manage our files/accounts. It is the best. It is easy to use and detailed. It keeps our office organized and up to date with everything going on. We create letters and other forms with a click of a button, can update clients easily, and calendar events. You cannot go wrong CasetrakerLaw.

Vorteile: My law firm loves that CasetrackerLaw allows us to manage all our collection and litigation accounts. It is an excellent program and very easy to use. It keeps us organized and moving forward in a fast pace law environment.

Nachteile: Nothing. We love it. The team at CasetrackerLaw was great to work with.

Antwort des Softwareanbieters

von CasetrackerLaw an 18.10.2018

Thank you for the wonderful review Jay.

Every business should be using this software!

Bewertet am 29.4.2019
Lynn M.
Collection Specialist
Rechtsberatung, 2-10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Words can not express how much I love this software! Easy to learn and easy to use. Once all the initial information is inputted all you have to do is click on what you want to do next. Couldn't be any simpler.
The customer support is by far the best I have ever dealt with! Always pleasant and so helpful. They have gone above and beyond to make sure I had all the tools I needed to be successful!

Vorteile: Talk about bang for your buck! This software program makes my job so easy. Everything I need is at my fingertips. From generating letters, court forms and envelopes to Cost Reports and Remittances. I love the reminder report. No need to use a calendar anymore. There are so many features available to use that you can customize this software to do what would be best for your company.

Nachteile: With any new software program, it takes time to learn how the program works. The hardest thing for me was understanding the mapping process for the PDF court forms. As a collector, the terminology I am used to is different from some of the terminology this software uses, so I had to retrain my self to think like the software.

Antwort des Softwareanbieters

von CasetrackerLaw an 30.4.2019

We would like to thank Lynn for such a wonderful review. We are grateful and glad that she and her firm are happy and satisfied with the software and service we provide.

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