Wer nutzt diese Software?
Collection Law Firms, Collection Agencies, Corporate Offices, Medical Offices, Government Facilities, Car Dealerships, Auto Service Centers, Office of Inspector General, Tenant Management & Sales.
Durchschnittliche Bewertung34 Bewertungen
- Gesamt 4.9/5
- Benutzerfreundlichkeit 4.8/5
- Kundenservice 4.9/5
- Funktionen 4.8/5
- Preis-Leistungs-Verhältnis 4.9/5
- Kostenlose Version Nein
- Gratis Testen Ja
Cloud, SaaS, Web
24/7 (Live Vertreter)
Support während der Geschäftszeiten
Angaben zum Hersteller
- Gegründet 1996
CasetrackerLaw is cloud based, user-friendly, customizable, transparent & affordable. In operation since 1996 with over 16,000 users around the world. Administration monitors all system users, customizes user screens, runs & generates reports, create generate & print legal documents & demand letters, import thousands of claims with a click of the mouse, forward claims to outside attorneys for suit. Calculates interest, fees, collection rate & costs to the balance.
- Automatisches Telefonwählgerät
- Automatisierte Bekanntmachungen
- Compliance Management
- Interne Sammlungen
- Abrechnung & Rechnungsstellung
Die hilfreichsten Reviews für CasetrackerLaw
Bewertet am 20.11.2019
Collection Software: Very flexable in what you can do with it. I love it.
I have been running a Judgment Recovery business for the last 7 years and have been using the same software vender, the data base I was using was specifically designed for the Judgment Recovery business, but it had no way of exporting my data into any useable format that any other vender could use. I found this out in my quest to find a replacement software. The software business was sold in 2018 to a new owner, that promptly increased the annual subscription rate from $49.00 to $69.00 a year, so I’m thinking I can live with that.
In April 2019 my subscription was up for renewal, I paid my $70.00 annual fee, but I could not log into my database, I could not get a hold of the new owner to get into my database. The only contact information I had on the new owner was a email address that I had sent several emails to with no response back.
I was locked out for 2 days not able to work. Luckily I saved the contact info of the old owner and was able to log into my database after I emailed the previous owner a copy of my paid invoice. So I’m thinking about what happens next year when I try to renew my subscription? I never want to be in that position again, and that is why I am with Casetracker, a company that stands behind their product and has a way to export my data into a useable format that I can use. I was looking for collection software that did everything my existing software did and more, I found it in Casetracker, it is a very feature rich database that is very flexible.
Vorteile: When I am entering data in all the boxes, if I forget one that is supposed to be filled, the system will not let me submit the information until all the designated boxes are filled.
Nachteile: Documents can be a challenge, because of all the variables in font size, styles and browsers used. But like with any new software you are going to have a learning curve to deal with.
Antwort des Softwareanbieters
von CasetrackerLaw an 21.11.2019
Thank you Steve. We are happy that you are pleased and we appreciate you taking the time to write this wonderful review.
Bewertet am 29.8.2017
Simple enough to set up and use right out of the gate, but can be customized in limitless ways.
Kommentare: We needed the best possible collections software to grow our business. Casetracker is working for us!!!
Vorteile: As a start-up collection agency (and also attorneys), we were looking for an account management system that is easy to use but can be customized to meet the individual needs of our clients. We also wanted a system we can grow into. Casetracker has exceeded our expectations in every way. There are essentially no limits on what this software can do, but you can keep it as simple as you want. This software was developed by a debt collector who has been in the collection business for over 30 years, which explains why the system is so fundamentally good. Our clients love it as well. They can log in to upload new accounts, check status on existing accounts, and communicate with us through the system, just as we can communicate with them through the system. Client communication in this business is key, and Casetracker makes it seamless, saving time. Casetracker has also been a great selling point with prospective clients. Further, we can't say enough about their customer service, the staff is truly fantastic and have responded instantly to all of our needs (and we are quite needy). Very good people, including Tom the owner. We consider ourselves very fortunate to have found Casetracker.
Nachteile: Like anything, there is a learning curve, but we continue to refine our use of the system every day, which makes us incrementally better at what we do.
Antwort des Softwareanbieters
von CasetrackerLaw an 30.8.2017
Thank you so much for the wonderful review. We appreciate you and your firm as one of our satisfied client.
Bewertet am 26.7.2018
Easy to use, great customer support
1. Ease of use.
2. Client able to access their own report, so that we no longer have to do monthly reports.
3. Detailed reporting modules meant that I can pull a report and access the performance of each Client portfolio
4. Reliable customer support
5. Ability to upload client accounts within a short time.
6. Runs on AWS so my Clients are comfortable with where their data is held.
7. User friendly
Vorteile: The software is easy to use, user friendly and my Clients are happy with the Client interface of the program. The learning curve easy not too high as I am not too IT technical. The program is practical and specific to our service as Debt Collectors. The reporting area of the program was well thought out and my Clients have reported their satisfaction with this aspect of the software.
Nachteile: Not customermized to our local environment. We need an area to note customer queries in detail. For example the program presently has suggestions for customer responses for example ' Customer refuse to pay'. Our Clients ask 'Did they say why'? They want to know the exact concerns of the client and the specific reason for non payment. The software in its present state does not cater for that. I suggest an addition box, we can note for example....'customer refused to pay as they are unhappy with the service provided as it did not work the way they expected'. This gives the client a clearer view of what is the problem and how to address it and points out to them that it clearly a problem of what was told to them at the time of purchase or where they may have misunderstood what was said to them by the Sales Representative.
Bewertet am 4.10.2017
Straightforward and to the point.
*The ability to customize the interface to your liking.
*Easy of use.
*Secured personal data
Nachteile: The initial Login Screen I think needs a better presentation (Graphical Upgrade) as well as the user interface.
Bewertet am 25.9.2018
What I like About Casetrackerlaw
Kommentare: The number 1 thing that I really like is that I can give my clients access to their own private portal. They can enter and monitor their claims 24/7, they can run and generate multiple reports. This frees me from running multiple reports a month for multiple clients. And my clients love being involved in the process.
Vorteile: I have been using Casetrackerlaw for the past 3 years and absolutely love it. I can access this software no matter where I am to check on cases that have deadlines. The software is easy to learn and it's easy to introduce and teach new employees how to use it. I really like that all claim information is stored in one place and easy to get to. The support, I have found, is excellent. If I call, there is someone that answers the phone and actually talks to me.
Nachteile: I have yet to find any issues with this software.
Antwort des Softwareanbieters
von CasetrackerLaw an 18.10.2018
Thank you Walter for the wonderful review.