Wer nutzt diese Software?
LiveZilla ist für jedes Unternehmen, das effektiv und einfach mit seinen Kunden kommunizieren möchte. Auch Unternehmen können sensible Daten sicher bei sich verwahren, da sie auf dedizierten Servern gespeichert werden.
Durchschnittliche Bewertung14 Bewertungen
- Gesamt 4.5 / 5
- Benutzerfreundlichkeit 4.5 / 5
- Kundenservice 3.8 / 5
- Funktionen 4.4 / 5
- Preis-Leistungs-Verhältnis 4.1 / 5
- Startpreis 155,00 $/einmalig
- Kostenlose Version Ja
- Gratis Testen Ja
Installiert - Windows
Mobile - iOS Native
Mobile - Android Native
Support während der Geschäftszeiten
Angaben zum Hersteller
- Gegründet 2009
- Automatisiertes Routing
- Kundenspezifisches Branding
- Management von Dienstgütevereinbarungen (SLA)
- Self-Service Portal
- Verfolgung von Interaktionen
- Warnungen / Eskalation
- Bildschirm teilen
- Integration von Dritten
- Kundenspezifisches Branding
- Proaktiver Chat
- Transfer / Weiterleitung
- Vorformulierte Antworten
Die hilfreichsten Reviews für LiveZilla
Bewertet am 9.11.2019
Great sales and support software for your team.
* Possibility to identify active visitors in real time;
* Creation of knowledge base;
* Access reports;
* Good management for linked users, with group creation, restrictions and activity reports;
* If a user only opens to put a comma in an article written by another user on the basis of acknowledgment, he / she is already back of the article, maybe you should have an interaction option where you could choose if you want to register the change of the owner. ;
* You cannot delete a comment inserted in a ticket. So if you mistakenly added a comment it will stay there forever.
* It is only possible to annotate a response to a ticket responds by email or by adding a comment, it could have some extra outside interacting. For if the contact was via phone and had no email to register, you would be restricted to the small comment box interaction to explain the applied resolution.
Bewertet am 17.1.2019
BEST RELIABLE LIVECHAT FOR GREAT PRICE
Kommentare: I understood that I don't recall how we took care of things before we began utilizing livezilla. It has enabled us to reach significantly more customers from different nations and have an immediate contact with them, just as handle the traffic in more detail.
Vorteile: For me what is best about LiveZilla is being able to visit live with clients and have coordinate contact with them. Also that meets the essential necessities as simple to set up, a great pop up talk and a reinforcement of discussions. Besides, the help is fantastic.
Nachteile: Truly, there isn't much bad features about LiveZilla, yet I do trust that it can enhance a few perspectives to wind up an increasingly total platform. Now and then the ticket framework neglects to adapt to the tickets from facebook.
Bewertet am 24.1.2019
The best "chat" to support customers.
Kommentare: We have been using Livezilla for a couple of years, to carry out all the support tasks that our clients need, from small complaints of an article that does not reach them in good condition, to bigger problems with retail clients, but at the same time, they We can give a quick and effective solution to thanks Livezilla.
Vorteile: Livezilla is an ideal tool, to give a good service to the client, communication is provided in a fast and secure way, in addition hundreds of requests can be attended at the same moment, which helps streamline the support process for employees of our super markets.
Nachteile: customer support can improve, we who acquire the product expect better attention from them, the speed of support must be a very important point, to improve.
Bewertet am 12.8.2019
Livezilla, small, easy to install and support if you need.
Kommentare: Customers dont like to call anymore, they are online, with this tool the client is adding another 30% extra sales!
Vorteile: Its running for years without one issue! Once you have setup the server, you need the client and via the client you can setup easily from text link to eyecatchers( overlays ).
Nachteile: If you have a custom website, with non default positions of banners, popups, you have some trouble changing the style sheets, but its fixable when you spent some time on the template system.
Bewertet am 10.9.2018
Great customer support software
Kommentare: We use it as a ticketing system in a small company. It allows us not to lose any customer request and to keep track of them simply. We have reduced the number of incoming requests that miss essential customer data, by putting them as mandatory fields in the contact form.
Vorteile: Possibility to manage both chats and tickets from multiple channels. Easy to customize. Provides easy-to-use operator interface that allows to rapidly have an insight on pending request. You can add comments, forward to colleagues, add documents and much more.
Nachteile: Poor customer services. You need to updated it manually (no notifications) via FTP, quite medieval.