iClassPro

It is the best on the market for the price

Kommentare: I own and operate a gymnastics training facility, [SENSITIVE CONTENT HIDDEN] , and iClassPro has made my businesses workflow much easier.

Vorteile:

iClassPro was probably the first software for the Gymnastics Industry that really elevated the user experience. It is the best product on the market for the price.

Nachteile:

The issues are not iClassPro's fault as much their lack of innovation. What they do, they do well. It would be nice if they integrated with 3rd party software so I could sync BambooHR to iClassPro etc.

Great customer service

Kommentare: Great! We’re so happy we made the switch from proschool. This program is better for our business and much easier to manage for our office staff

Vorteile:

Whenever we have a question, we can reach out to the live chat and have a solution in minutes. They’re always making valuable updates to their software to improve the product and fix bugs. It’s impressive to see a company that cares more about keeping customers than getting new ones!

Nachteile:

I dislike the process of updating our waivers. I wish it didnt show in attendance that they were missing their waiver because it’s hard to get 2000 students to sign between their next class. Also a few of the reports are hard to navigate, but I eventually get it. Also blackout dates are confusing to set.

Credit card processing fees

Kommentare: I would say a i class is good minus credit card processing your force to use

Vorteile:

Great software for gymnastics great financial system to track progress

Nachteile:

I don’t like how they pigeon hole you into using their credit card processing it’s overpriced when there’s many other processors out there that are cheaper and I hear they’re raising the rights again

iclass is simply the best for all Fitness and Gymnastics Management

Kommentare: I have had a great experience with iclass. All customer service encounters have been helpful, guides and resources are great and overall programming is straightforward and constantly updating with great features!

Vorteile:

iclassPro is designed simply and efficiently. This makes it easy for everyone to use. From Instructors, front end and management it helps streamline multiple processes in a few easy steps.

Nachteile:

The invoicing system. I would love to be able to customize individual invoices and send them directly through iclass. Being able to add an invoice number or add specific services and change pricing amounts would be so helpful to our services. I would also love to see a training on basics of iclass and how to use all functions from a basics training level for new staff to get an overview.

Great Features, Great Program

Kommentare: Overall, it has been great. iCP has worked out well for our business and the customer service team helps us when we need help.

Vorteile:

- Excellent customer service (phone, email, chat). - Activities that come multiple days/times each week have the ability to have correct times. - The portal can be branded in detail at no additional cost. Mobile app has no additional cost. - Autopilot feature to automate workflows/manual tasks we were already doing (or possibly weren't because we didn't have time) - Option to do enrollment REQUESTS or AUTO-APPROVE online - Online activity hub so you get notifications in one spot whenever someone does something through the portal. - Verified for proper functioning on mac, windows, etc. - Use of email variables for auto-generated names, balances, gym info, class info, etc. when sending mass emails (which can also be scheduled to be sent later). - No limit to the amount of accounts in the system --- it will be the same price. - Background task frame to view sent emails/reports/tasks you've done and status updates on who has opened/clicked/not opened/etc. emails. - Audit Logs to see history of emails sent on specific accounts and customer/staff history. - Group enroll/transfer feature. - Ability to limit online enrollment not just on age/gender but also on prerequisites. - Search feature on the ledger. - Attendance area tracks the percentage they have attended/missed along with the actual days. - Internal messaging system to message specific staff members the next time they log in so you don't have to bother them at home. - Ability to post mass credits. - Has normal make-up feature but also an additional optional make-up token feature that the business can use how they see fit (we sometimes use it for when we want to credit a class within a timeframe/program as a courtesy/above our normal policy). - Timeclock is easy to use.

Nachteile:

(These are features that would be helpful if they were added, but it doesn't really affect how much I like it at this point. Everything it currently can do is done well). - No staff certification area to upload certifications/track onboarding (unless you use custom fields w/o uploading images) - Multiple policy capability to add certain policies to certain programs (ex: teams have more forms to fill out but the general class student does not need to complete this) - More customization for online account registration so that you can mark more fields that are required, change wording, etc. - No spot TV integration or their own camera system (any longer) - Announcements area for staff - Task area for staff so directors can add things to complete - Show a drop list option for each class in date order always on the class page so that you don't have to go to the individual date to see if someone dropped recently (or run a report) - Cannot schedule future epayments - No lesson plan area

The Best in Cheer Gym Software!

Kommentare: iClassPro has been integral to the growth of our business. We started four years ago, right at the beginning of Covid. It quickly proved to be a necessity as we began to see enrollments coming in consistently. Customers no longer feel the need to call or visit in person; they can quickly and easily enroll and pay online through the parent portal, integrated website, and mobile app.

Vorteile:

We love that the software provides our customers with a top-notch experience. They appreciate having the mobile app to track their students' progress, enroll in classes and private lessons, and manage their account by making payments. We also appreciate that the new website integrates with the parent portal, eliminating the need for parents to leave our website to access the portal. My front desk staff can easily look up classes, private lessons, account balances, payments, and any other account information they need. It is easy to view the account history and quickly find specific information using the search tool. We also love the new Autopilot/automation feature. It has been an invaluable tool in enhancing our customers' experience. We use it to market birthday parties, welcome new families, and encourage enrollment. Additionally, it has saved my staff significant time in our day-to-day processes. This is just the latest example of how iClassPro is constantly striving to improve the software, making our lives easier. I feel they understand our needs and provide us the tools necessary for success.

Nachteile:

iClassPro has so much to offer that the only downside is my capacity to absorb it all. There are so many features that I have yet to explore, but I know that they will be valuable to my business when I take the time to do so! I am always mind-blown when I implement a new feature and often tell myself that I need to set aside time to do this more often, as it is almost always a business-booster and eventually, a time-saver!

There is more than one option out there

Kommentare: Better in some way than what we were using before. We've gotten so big that we really had to have software geared more specifically to gymnastics, otherwise we would've stayed with what we had.

Vorteile:

Better than what we were using before and when I looked into Jack Rabbit, I was even less impressed.

Nachteile:

Credit card processing fees, monthly fees, unable to use outside software to interface with processing payments, costs increasing, leasing the software instead of buying it

A well presented, ambitious class management system filled with hidden flaws

Kommentare: Customer service response time is great, however they are unable to provide adequate support due to the flaws in their system and setup.

Vorteile:

The presentation of the Class enrolment system to the customer is really outstanding which is what attracted us to move our 1000 + clients across from our old system to this one. The online enrolment system is visually appealing, easy to navigate and smart in the way it seamlessly integrates selecting a class with creating a new customer account. The customer app is a great feature and makes it easier for customers to manage their enrolment, makeups and fees. Setup was guided by iclasspro staff which made it a lot easier to get started. New features are frequently being released which gives you hope that the software is always improving.

Nachteile:

There are MANY significant, hidden flaws and technical breakdowns in Iclasspro which have really marred the use of it and have significantly impacted my business. Whilst the actual registration system, class management and roll keeping is very solid and well planned, a lot of the additional features are "half cooked" and need further development for them to be fully functional. for the price point, I was happy to pay this amount for the additional features as they are great features if they work. Given that they don't, I'm not happy with the price point. Whilst new updates are frequently released and cause some measure of excitement you soon learn that the update is just another 'half cooked' idea that needs a lot more work before it can be used properly. Technical break downs: I'm based in Australia. The payment processer integration is horrendous. Frequent outages occur particularly around the monthly payment batch processing for us or right on term upfront payment times. This means that: a. A customer thinks they have enrolled & paid - the amount shows as 'pending' on their bank statement but eventually drops off after about a week, leaving them with no enrolment and no notification of this. They then show up for a class that they thought they were enrolled in but are not. b. for existing customers we are constantly following up fees the customer thought they'd paid - but the processor had an outage at the time. Trial class / Intro offers: Iclass pro offers multiple ways for businesses to create trial bookings however none of them actually work well enough to use. This is the biggest disappointment of the entire software package, as trial bookings are key to our business growth plan. After seeing how amazing the online registration is I assumed that booking a trial would be similar. I have been waiting for 3 months for a fix for their actual trial booking process to work. Customers cannot complete checkout and they refuse to give me updates or a fix date. I have been left with having to use webforms to take trial bookings and manually transferring these to the registration program one by one. The punch pass feature: This is very poorly executed. Clunky, hard to read and follow, a new customer gets looped out of it to create an account and not brought back to the pass so gets lost. If you use recurring billing for your session classes, then this means that at checkout the punch pass requires a customer to save their payment method on file rather than just checkout. This is a massive deterrent. Also after checkout there is no prompt to book your classes - it just says 'go to account'. The Pro Shop: If you have a larger store, it takes absolutely ages to load images. Even just landing on a page with 2 options can take more than 30 seconds to load images. At checkout customers are forced to 'save card for recurring billing' if you have session classes that have recurring billing enabled. The suggestion to fix this from Iclasspro support was to turn off the force save card option for recurring billing which is completley inadequate.

Iclass easy use

Kommentare: I really enjoy the challenges I have with using your system each day.

Vorteile:

The support and most oof the time easy use of features.

Nachteile:

Not being able to access easy use of features

Couldn't run my program without it

Vorteile:

I can't imagine trying to do all of the things ICP does without a system like this in place. It keeps everything I need together. It does have a few issues every once in a while, but customer service is very responsive.

Nachteile:

I often send group communications and see many people don't get them even though they are signed up to receive my emails. Same issue with group billing. Several cards just won't run when I do batch billing.

Long Time Customer

Kommentare: Love them! I’ve been with them at least 15yrs.

Vorteile:

The interface is great and the tech support is awesome!

Nachteile:

The credit card rates are higher than others.

If your process fits its great - otherwise beware!

Kommentare: Love / Hate Relationship

Vorteile:

It is easy to learn and use for our front desk staff. It has some useful reporting Billing is configurable but has its limitations Accepting credit card payments in an authorized / automated way is helpful The shining star is the support staff - they are very friendly, helpful, knowledgable and usually very quick to get back to us and help solve issues. Recently they have had their wings cut since they are no longer able to mass edit things for us - they now want to charge us $125/hr for "custom development". We don't have a lot of these type of requests (2-3 per year) but when they arise they are usually at the busiest times (billing & creating new schedules). So we are put in a tough spot and usually nots not worth paying hundreds to fix the issue, rather do it by hand but its a pain!

Nachteile:

It can be very manual to set up or change your class schedule, your billing schedule. There is no integration so outside of your very initial setup - be ready to entry a lot of information by hand. They used to offer simple database help for free - like we collected a list of 60 leads email & phone numbers that we wanted to upload - they told us that would cost an additional $250 for "custom development". -BEWARE! Also they will try to lock you into using them a credit card processing provider at fees that are not so competitive. Shop around!

Review

Kommentare: Overall very good. New concepts are slow to roll out. Would love to fully understand what this all has to offer just haven’t had time to unpack it.

Vorteile:

It takes care of the vast majority of my requirements to run my service based company. Generating NACHA is an ultimate money saver for gyms over 500 clients.

Nachteile:

Wish this had a complete social networking capability bringing website, phone app, and social media together in one package. So my clients had one stop shop for information.

Happy iclass user

Vorteile:

I really like the easy to use layout on both the administrator and user sides. iClass offers a lot of very useful reporting tools as well as the ability to have employees clock in and out directly through the kiosk. My favorite feature is the email log where we can verify weather or not customers have viewed our emails to ensure effective communication either directly to a customer or through the mass email feature.

Nachteile:

I wish there were more features in the time clock portal to round to the nearest 15 minute increment.

iClassPro Sports Academy Review

Vorteile:

I like the ease of use & how easy it is to train staff on the system. It's very intuitive.

Nachteile:

The reporting feature of iClassPro is very detailed, but it can be extremely difficult to pull what you want & can take a long time to figure out what some of the filters mean. I wish there was more reporting on email open rates as well. More reporting for Sales & Marketing would be very helpful as there are really only a few reports that directly relate to marketing.

good product

Kommentare: Pretty good. Substitute instructor feature is nice. Interfacing with QB will be nice. Been hoping for that or an open API for over a decade.

Vorteile:

Enrollment tracking. Parent portal - looks like an app, not like a web application from the 1990s like jack rabbit.

Nachteile:

The calendar doesn't display well. Classes occurring at the same time don't show up side by side.

Happy Customers

Kommentare: Overall, we are very pleased with iclass!

Vorteile:

We love the many options available to us and our customers. We love the branding, the easy of use, and the customer service is top notch!

Nachteile:

We wish there was more freedom within the functions when it comes to settings and setting up classes/camps/charging cards. We also wish the CC processing fees weren't so high.

Sharks iclasspro

Kommentare: Great. I have referred Iclasspro to multiple large cheer gyms and got them to buy in.

Vorteile:

Easy to use at the time it was $40/month

Nachteile:

Credit card fees and you can’t send large files in email and no pics in text messages

Excellent Class Registration Software!

Vorteile:

Ease of use, great support team, numerous features released every quarter, modern

Nachteile:

Open Integrations, and thats about it. We're very please with this product!

Office Manager

Vorteile:

Customer Service. They are wonderful!! They are great with the little things and the big things.

Nachteile:

It would be nice to be able to add service fees to CC and eCheck payments.

Great Company and Great Software

Vorteile:

I enjoy using iClassPro for it's ease of use and functionality. But what stands out the most for me compared to others is their customer support. They are always able and available to assist over the phone and I rarely have to wait on hold to speak to someone.

Nachteile:

There are some things I have suggested and have submitted online to be voted upon. Mainly customization that is specific to our organization but I understand that they can't tailor things specific to one account

Great scheduling tool

Vorteile:

We have complicated schedules and it was the best product we could find for the task

Nachteile:

Wish it integrated better with other software (CRM’s)

I class pro review from Miami Hoop School

Kommentare: I have an overall positive experience with iclass pro and i'm not going to lie, I have explored other companies just to see if anyone offers the feature I have been talking about...and the only company that comes close is Sports Engine...they offer something similar to what I'm saying but it's not enough to change at this time, especially because I'm hoping there's SOMETHING you guys can come up with...not sure if it's possible but maybe.

Vorteile:

I love the customer service. Someone is always available and my favorite feature is the online chat. I also love that they listen to our feedback and are constantly coming up with new features and improving.

Nachteile:

1)That a parent has to create an account in order to sign up for a class or a camp. In other words, If I send out an email and I write "REGISTER NOW", I want them to just be able to click the link and register by filling out a form. Customers don't want to waste any time. So I feel like we lose people because they don't want to waste time and "create an account"...So what i've done every year preparing for our big summer camp registration dates is I create a form on WIX and then parents fill out that form and then I manually transfer everything to Iclass pro which is so time consuming. We have a pretty big following on instagram, so my husband (the main trainer) will post it and do a "Swipe up"...so the parent is automatically signing up. If he were to do a "swipe up" on instagram and it leads you to a "sign in" or "create account" page...we would lose over 70% of the people who swipe up. I know this because we have tried doing that and it just doesn't get as many customers registered compared to simple registering at that exact moment. (I'm aware the parent would waste LESS time if they just signed in, but they don't want to). 2) That I have to manually bill and send statements every month and there's no way to automate the process where it's automatic. I would also love if there was an automated system that sends parents emails every other day if they owe money on their account. 3) The staff portal is not as cool or good as the Parent portal App that just came out.

Review you requested

Kommentare: In the beginning rough but each day it is getting better as mentioned just wish there were more black and white set up procedures and more suitable for multiple locations that have 1 account and should have the ability to set up as such

Vorteile:

the price, the bank and program report sales tax

Nachteile:

That the set up is so loose that when I started, which I am sure has changed now there wasn't any explanation on the proper set up and there should be black and white set up procedure. I also hate that it doesn't account for businesses with multiple locations, meaning if a business, such as mine, sets up their business to account for one bank account and set up as such the money made at one location isn't easily posted to account holders bottom line as it should regardless of the location. Its like they set it up as a franchise vs a entire business and we have families who attend one location for tumbling but may cheer at another and lets say pays at one location for both billed locations enrollment and isn't applied automatically when processed I have to manually apply. This used to not be this way, they had the set up originally correct but decided to change it because of requests and this should be an option for business owners as every business is ran diff and should be easily set up how we want. The audit log needs major vamping and should be a lot more specific to help aid management in understanding what certain staff did in iclass on certain accounts and I even have strict staff settings not like many. I could go on an on about the set up but iclass is improving daily.,

I would like more features - CRM

Kommentare: Very good

Vorteile:

Great for class management Good skills features Great for birthday parties Simple monthly billing process

Nachteile:

I would like a CRM feature. When we get a lead, to get reminders to follow up and to track if they signed up for a class. Be able to track sales goals, appointment made and registration. (I currently purchases Anytime Fitness and they use Club OS for this tracking.) It would be good to look into to help clubs with the sales process of the gym business. Reporting features could improve. Email features need to improve. The criteria is limited for some emails as we can only separate by age when you send to students. We cannot filter by age at the family level. Would like to enhance the point of sale to offer online sales for proshop items We are paying for Smart Waiver to get waivers on students that are not in classes. Their system is much easier to fill out and looks much better. Would like to see that improve in iclass.