MyRec.com

MyRec has been a wonderful program for our department!

Kommentare: Ease of use for myself and the public, lots of customization options, digital sign in and sign out creates a permanant record that can be accessed by all my instructors.

Vorteile:

The software allows for quick and easy creation of simple activities, while still allowing you to really customize activities when it is required. Our old software got so many complaints from our users. With MyRec, the most common thing that I get is that someone forgot a password. We surveyed our customers from our summer program, and on a scale of 1-5 (with 1 being the worst) MyRec got all 3-5 and not a single 1 or 2. I highly recommend the software to other departments. Customer service is top notch and has been able to answer all my questions, even if they are complicated and abstract.

Nachteile:

While there are a lot of options to apply discounts to programs or people, there have been a few times where they way I wanted to apply a discount didn't work (ie, a discount for signing up for multiple days of a program). There have been work arounds and customer service has always been great with helping me.

We love MyRec

Kommentare: The customer service is exceptional. Any time I call, the staff are polite, patient and kind. I came from another town where they had already been using MyRec and when I started last year in Brookfield, we switched to MyRec from another platform and our department is so happy with all of the options MyRec provides. It makes our lives easier!

Vorteile:

I love how easy it is to monitor program registrations.

Nachteile:

Users always have trouble recovering their password. We get complaints that the website is "too confusing" and not user friendly.

Myrec.com review

Vorteile:

Account management - easy to help customers reset passwords and help with payment history We like the digital sign in/out

Nachteile:

Email blasts Registration steps- overly complicated with disclaimers Custom forms Overall look of our site Unable to save payments or enroll customers in automated payments

Good company with solid customer service

Kommentare: Good. Not perfect for a non-traditional entity like us. MyRec is open to suggestions for improvement, which is great. And we are generally able to work around things if they can't grant our requests for edits, etc. Cost is quite affordable. *One of the questions on this survey asks for what purpose we use the site. I chose "registration" but it's really more like "other". We use MyRec for products and events.

Vorteile:

Support is easily available. Everyone we've delt with is friendly and helpful.

Nachteile:

1) MyRec is designed for Park And Rec depts., which is fine, but it would be great if it was more user friendly for non-traditional clients like us. 2) MyRec can be a little clunky. This includes the language that they use. For example, when referring to a product, “pick-up instructions” would be a much better term than “acquisition instructions”.

MyRec Rocks!

Kommentare: I love MyRec. It is very easy once you get the hang of it. It is very easy to find help from Customer Service when you do get stuck or confused.

Vorteile:

I love how helpful the Costumer Service Reps are when we get stuck or have general questions. Many times they have helped me untangle puzzles I thought were not solvable! They always have a pleasant voice and are very patient.

Nachteile:

Just the few things I mentioned in my review. The biggest one being that I would love for their to be a report for member birthdays.

Long time user

Kommentare: Great. It has helped myself and our department tremendously.

Vorteile:

Having the ability to have registrations, balances, contact info etc. all in one place. The ease of finding financial reports is great. Someone is always available to talk to about issues. Access to members through text and email blasts.

Nachteile:

Some of the registration processes can be difficult for users. The one way input method for various programs. It's not always a one size fits all. I wish it was easier to edit payments.

MyRec makes a one-woman-operation possible!

Kommentare: My overall experience with MyRec.com is just awesome. I am a one-woman-operation and this system allows me to do what I do each day. If I need help, I dial the phone and get immediate assistance and a pleasant interaction.

Vorteile:

I like the ease of registration for recreation programs...soccer, basketball, piano, art-literature, lacrosse, dog obedience, etc. Events - July 4th, parade registration, concert in park...it's all right there to see. Need an email blast to everyone - send it out. Cancelling a class and need to update the cost? Easy-peasy. If I need help, I call and get 100 percent knowledgeable, pleasant, step-by-step help and feel good about learning something new.

Nachteile:

Must confess, I can't get the photos from my phone set up correctly (and quickly) when adding a new program, but I simply call and get awesome support and usually a pleasant or inciteful conversation that propels me.

MyRec.com is great!

Kommentare: Overall, we love myrec and are happy to be using the site! The registration process is simple to figure out.

Vorteile:

MyRec is very easy to use on the management side. Customer support is always available to answer calls and help to the best of their abilities.

Nachteile:

I would like to see an app at some point for MYREC, as most people use their cell phones these days.

MyRec Review

Kommentare: Overall, my MyRec experience has been good. The customer service is phenomenal and are always able to fix my issues.

Vorteile:

I like the ability to create a variety of different program types and the ability to set specific details for each activity.

Nachteile:

I find the finance tab difficult to navigate and to understand past payments. If a refund is issued, it is posted to the original invoice instead of a separate line item.

Dated design + features

Kommentare: It has worked ok on a basic level. But the more that we've tried to do with our rec department, we keep running into road blocks with Myrec not meeting our needs.

Vorteile:

The functionality for our camp registration and billing works the way we need it to.

Nachteile:

The design and features of this system are archaic.

Amazing Customer Service

Kommentare: Amazing so far.

Vorteile:

Easy of use, great price, amazing customer service and functionality.

Nachteile:

So far not much, there are some financial reporting we would like to see, and fixes around waitlist notifications, but most everything we need is in MyRec.

Kids Club/Camp

Kommentare: My over all experience has been great.

Vorteile:

MyRec is very easy to use for programs such as Basketball, Tennis, Soccer, Yoga, etc. I would recommend MyRec for these types of classes. Customer services is outstanding.

Nachteile:

MyRec is not user friendly for the Kids Club/Camp programs. This is my primary area and I would not highly recommend MyRec for this part of the program.

Allentown

Kommentare: Ability to accept credit cards/

Vorteile:

We like almost every function that myRec offers

Nachteile:

Finding a complete solution to our unique categories

MyRec.com is for MyRecLife

Vorteile:

The ability to clone programs quickly and track registrations in real time. I also love the fact that we have the bar graph to compare yearly income-it motivates me to do better-lol.

Nachteile:

It is so hard to print out the programs to go into the program guide. The custom report program catalog is awful-I have to edit everything and it takes forever to get it in the correct format to send to the printer. Super frustrating.

My Review in March

Kommentare: I like myrec very much

Vorteile:

My rec is very easy to use. Customers use is easy as well

Nachteile:

You changed some features that I don't like. If I want to refund a credit and take a service fee it is very time consuming.

Thoughts from Charry

Kommentare: Can't live without you!

Vorteile:

Definitely the on line registration & park permit features.

Nachteile:

Transferring a participant was difficult but recently you adjusted that so all is well.

MyRec Review

Kommentare: Overall we've had a great experience with MyRec and their associates. Very attentive to their clients needs and willing to go the extra mile.

Vorteile:

MyRec is a user friendly and adaptable recreational software that contains modules which meet the needs of our daily operations as a parks and recreation agency. The functionality and concepts of utilizing the software are easy to understand and orient new employees on especially, with the videos and pdf instructions underneath the Help Files. All of the software support employees were present and offered assistance to any software issues and if there unavailable, would respond back quickly via telephone or email. All of employees would walk you through an issues or problems and either had a solution or, would seek additional information from their team/co-workers. Steadily provide updates and new revisions made within the software on a monthly basis through there web-based newsletter. Automatically archives programs, activities, events and rentals that have occurred on the specific date, time and location. Can retrieve and easily clone previous programs and activities.

Nachteile:

Employees within different tiers (managerial or recreation leader) had either too much or not enough access to features on MyRec. Having to manually block an account that currently holds a balance which still allows the account holder to register for future programs, activities and events. Account holders can create more than one account in the system by placing their name underneath another account (family member or friend) instead of the system automatically linking the account holder to their former or current account. At times we've had issues with adjustment on accounts more specifically when it comes to members receiving pro-rated or full refunds for their purchases. Members not receiving any notification emails after resetting the password to their account.

MyRec is a Sleeper Hit!

Kommentare: It's been amazing to offer online registration for our community! MyRec also provides a great amount of features that have made our operations run more smoothly and efficiently. The customer service is great and the pricing is exceptional.

Vorteile:

Great value and ease of use! The fact that there was no extra costs for set-up and implementation was amazing.

Nachteile:

The calendar could use a little work when it comes to printing out a schedule of what's happening (internal function only; does not impact the public).

My Rec Review

Kommentare: Great!

Vorteile:

It is pretty easy to figure out being one that was not here with my department started using the program. I learned by trial and error and a little guidance from the current employees.

Nachteile:

Sometimes you have to work through the manipulations to figure out some things but overall not all that difficult.

Very Happy With MYREC Purchase

Kommentare: This software has helped our department with online registrations, field scheduling and facility scheduling. It allows the residents to see just what is going on from our department. All of the reporting is a great tool for us as well, it's all right there. The online registrations is the biggest plus.

Vorteile:

I enjoy that is is web based so I can use it anywhere not just in the office. The customer service is so friendly and very responsive which is important to us and our residents. The features are what we were looking for for our Park & Rec department. We can do single programs or we can do more elaborate yearly programs. Whenever we have an issue, question or want to see if they can add a feature it is looked into immediately, we love that. MYREC really tries to customize the page to what you need, and every town is different and offers different options, so we appreciate that part. We also love the fact that we can now refund a resident with only having to use MYREC and not have to go to Authorize.net as well.

Nachteile:

There are a few functions that we wished the software did and areaware they are looking into. We would like to send automatic monthly payment reminders to specific programs. We would like to have a credit card scanner in the office, it would make registrations move quicker when we have multiple residents here registering for a program. Some residents have an hard time maneuvering the sight and they do not like the initial set-up process with having to add all members in.

MyRec is MyBestFriend at work!

Kommentare: From the first time we used MyRec you could understand the ease of understanding the platform and software. I am no where near a computer wiz and the software allow for anyone (including me) to quickly navigate and understand using the software to your best advantage. One of the best advantages to this software is if you ever get to a point that you are "stuck" one quick call to a MyRec specialist and your troubles are quickly solved and then they put a smile on your face :)

Vorteile:

At first glance you could see the difference in design features and ease of understanding.

Nachteile:

Always working to adjust anything you may dislike.

Wakefield (MA) Recreation

Kommentare: Overall, great. I feel that MyRec is growing at a fast rate and would like to see things slow down. It doesn't need to have every capacity of a RecTrac.

Vorteile:

I have used MyRec for about 10 years. When I took over the Wakefield Recreation job 7 years ago, it wa sa no-brainer to select MyRec for our needs. Rosters are great, reservations are relatively easy. There aren't a ton of bells and whistles. Perfect for smaller departments.

Nachteile:

I feel like there have been TOO many changes. We are a 2 person dept that can't possibly keep up with every change. Some are good, some are bad! Sometimes more is less and seems MyRec is always implementing something new.

MyRec Review - Holly Hill Farm

Kommentare: MyRec customer support has been great and always willing to work with us. However, the design and programming behind it has not been quite what we expected. At the same time, we are hoping that after a first year, much of this will smooth out.

Vorteile:

It allowed us to have more sophisticated registration forms for participants and tracking of information. We are able to do more in one place. More professional looking than Cognito.

Nachteile:

Did not seem very intuitive from a registrant's point of view. Communication with registrants is not always easy. Building registration forms with discounts and other options have been difficult and clunky. Seems like common features or options have not been programmed yet. Viewing information is overwhelming.

MyRec for all your Recreation software needs

Vorteile:

The MyRec software is very user friendly, and they have phenominal customer service.

Nachteile:

It would be helpful if we could import or pair calendars with other community organizations

Great Program for Municipal Recreation Departments

Kommentare: Overall, we are pleased with MyRec and are continuing to learn how to use the program to best meet the needs of our Department.

Vorteile:

Overall it is fairly easy to use and understand both from the management and public side. We like that we can build the custom forms to capture all the additional requirement for our registrants and that is easily applies to future registrations for the time period in which we designate.

Nachteile:

There are some inconsistencies between features (i.e. between Standard and Advanced program set up) that can be a bit challenging. We've run into some issues with fee adjustments, exporting rosters especially those with custom forms, and a couple other small issues. We wish the 'printable form' version of registration check out included custom forms/questions so that we could have all required registration information on one page.