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Was ist WellSky Personal Care?

ClearCare bietet nicht-medizinischen Hauspflegeagenturen eine einfach zu bedienende, webbasierte Software. Sie umfasst einfache Planung, integrierte Telefonie, Zwei-Wege-Kommunikation mit Betreuer*innen und Marketingtools für mobile Vermarkter*innen. Hunderte privat zu zahlende Hauspflegeeinrichtungen berichten davon, dass die Software einen effizienteren Betrieb und Geschäftswachstum ermöglicht hat.

Wer verwendet WellSky Personal Care?

Private Hauspflegedienste und privat zu zahlende, nicht-medizinische Hauspflegedienste in Nordamerika.

WellSky Personal Care Software - 1
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Du bist nicht sicher, ob WellSky Personal Care das Richtige ist? Mit einer beliebten Alternative vergleichen

WellSky Personal Care

WellSky Personal Care

4,4 (267)
12,00 $
Kostenlose Version
Kostenlose Testversion
12
1
4,5 (267)
4,0 (267)
4,3 (267)
VS.
Startpreis
Preisoptionen
Funktionen
Integrationen
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Preis-Leistungs-Verhältnis
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Kostenlose Version
Kostenlose Testversion
99
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4,5 (126)
4,7 (126)
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Die grünen Bewertungsbalken geben an, welches Produkt gemessen an der Durchschnittsbewertung und der Zahl der Bewertungen am besten abschneidet.

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Bewertungen über WellSky Personal Care

Durchschnittliche Bewertung

Gesamt
4,4
Benutzerfreundlichkeit
4,5
Kundenservice
4,3
Funktionen
4,2
Preis-Leistungs-Verhältnis
4,0

Nutzerbewertungen nach Unternehmensgröße (Angestellte)

  • <50
  • 51-200
  • 201-1.000
  • >1.001

Bewertungen nach Punktzahl finden

5
61%
4
26%
3
6%
2
4%
1
3%
Jonathan
Jonathan
Office Manager in USA
Verifizierter Nutzer auf LinkedIn
Einzel- & Familiendienstleistungen, 201–500 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Great software for client tracking!

5,0 vor 7 Jahren

Vorteile:

We use ClearCare as the homebase for our operations. We are able to track clients, employees, billing, payroll, etc. from one piece of software. It has increased the efficiency of our office greatly.

Nachteile:

Some of the reporting features could use some tweaking , but the ClearCare team is already working on new ways to report and build custom reports. There are times when autofill data doesn't populate correctly, but it is probably a limitation of the way the data is sourced so it is not a huge deal.

Andrea
Manager in USA
Gesundheit, Wellness & Fitness, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Productivity increased with WellSky

5,0 vor 2 Jahren

Vorteile:

WellSky Personal Care software is user friendly for our administrative and field staff. The real-time results that display missed visits, open visits, completed visits as well as tasks, makes our job easier in providing quality home care services. Wellsky improves productivity and employee and patient satisfaction. It is easy to run reports and check processes.

Nachteile:

The app for Wellsky periodically goes down.

Jennifer
Occupational Therapist in USA
Krankenhausversorgung & Gesundheitswesen, 201–500 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung
Quelle: SoftwareAdvice

I can't believe you aren't better prepared for the transition to evv requirements

3,0 vor 2 Jahren

Kommentare: The clocking in should be attached to the documentation separately.

Vorteile:

The saving so you don't have to do everything from scratch with really repetitive paperwork.

Nachteile:

The spots where you can't save and the evv new signature clocking in is terrible.

Amber
HR Coordinator in USA
Krankenhausversorgung & Gesundheitswesen, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

HR Coordinator

4,0 vor 2 Monaten

Kommentare: Overall my experience has been pleasant.

Vorteile:

User friendly, has nice features, easy to navigate and run reports.

Nachteile:

Sometimes the search bar acts funny and it doesn't bring up someone it should.

Kelli
Human Resources Coordinator in USA
Gesundheit, Wellness & Fitness, 201–500 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Recruitment Review of Product

5,0 vor 5 Jahren

Vorteile:

I enjoy being able to have full access to my clients, caregivers, admin staff profiles in one place. Along with the billing and payroll. We are able to use multiple reports for any project and we can even generate our own personal reports and save them to use the next time.

Nachteile:

I have not had any issues with this program.

Jamie Lee
Senior Helpers Caregiver in USA
Gesundheit, Wellness & Fitness, 11–50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

General Field use

5,0 vor 8 Monaten

Kommentare: Good overall. Few nuances. I have disdain for inaccurate reporting of data especially when it affects your pay. Keep it real and fix that

Vorteile:

Overall convenience but not 100%. Mileage is Not accurate. It undercuts mileage. Shows in meters. Definitely not accurate mileage reporting

Nachteile:

The mileage calculations are NOT accurate. When you get paid mileage and its undercut. Ethically this is not okay at all

Melanie
Melanie
Recruitment Coordinator in USA
Verifizierter Nutzer auf LinkedIn
Einzel- & Familiendienstleistungen, 201–500 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Love this system and it's always updating and getting better.

5,0 vor 7 Jahren

Vorteile:

There are too many features that I like about it. It's easy to use, easy to navigate through, easy to correct your mistakes. Positive changes are always being presented. I love the way it can keep track of time accruals to prevent overtime and the feature that helps find the perfect CAREGiver for open shifts.

Nachteile:

If you have a new user or someone does not pay close attention when changing a shift, they may change every shift that was scheduled at the same time instead of just that specific shift.

Verifizierter Rezensent
Verifizierter Nutzer auf LinkedIn
Einzel- & Familiendienstleistungen, 201–500 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Easy to use and navigate!

4,0 vor 7 Jahren

Vorteile:

I like the client and caregiver side details that are available the caregiver portal which has given our staffing department a lot of relief.

Nachteile:

It is impossible to build in separate information for two clients who live in the same home. We are unable to have our caregivers electronically document on the care provided with each individual and must use paper notes.

Stephanie
Stephanie
Office Manager in USA
Verifizierter Nutzer auf LinkedIn
Einzel- & Familiendienstleistungen, 201–500 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Organized our processes

4,0 vor 7 Jahren

Kommentare: Organization of our notes and processes, easy calendar management

Vorteile:

Profiles for clients and caregivers, ability to keep notes with tags for easy reporting, custom reporting options

Nachteile:

Can be slow at times, hard to track old client/caregivers, reporting used to be limited but they just released a new version

Verifizierter Rezensent
Verifizierter Nutzer auf LinkedIn
Krankenhausversorgung & Gesundheitswesen, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Main Dashboard

4,0 vor 6 Jahren

Kommentare: They have gotten better with Help desk access and I truly appreciate it.

Vorteile:

I like the user friendly atmosphere and find it very easy to use. I like how everything provides an explanation via tutorial.

Nachteile:

I don't like the frequent glitches that take place and the easy mistakes that can take place.

Jerod
President in USA
Krankenhausversorgung & Gesundheitswesen, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

No other Home Care Platform Compares

5,0 vor 8 Jahren

Kommentare: A Place at Home chose ClearCare because it was the most comprehensive and user-friendly home care platform that we had seen. It also allowed us to manage our company from virtually anywhere. I knew that ClearCare was the right platform when we realized the ability to track all activity and access all of the data behind it. This has been the number one reason why we have been able to get 100% of our caregiver unemployment claims overturned. This literately pays for the system many times over. ClearCare's customer support has been fantastic. From the on-boarding process through ongoing support, they have been extremely timely, professional, and helpful. ClearCare has They make sure our issues get resolved and even have a ClearCare community area that you can post suggestions for updates. This community area is accessible to everyone and other members can vote on the suggestions that they want to be implemented. ClearCare invests in making their platform better more than any other provider I have seen. Thankfully, we started using ClearCare shortly after starting our agency. It has been a major contributor to our accelerated growth and success. Because of ClearCare, we have had the tools to compete with the industries biggest competitors. Our staff continually finds new ways to simplify their daily processes. It has helped A Place at Home run a LEAN operation. ClearCare continually puts out new tools and updates that help our staff better utilize their time. The more we use the platform, the better and more efficient our entire company operates. Because we continue to be "super users" of ClearCare and utilize all tools available, our time can be better allocated to caregivers and clients instead of trying to manage schedules, figure out payroll, and struggle with billing. I recommend ClearCare to all home care agencies. To those not using ClearCare I ask, "WHY?!" Pros:
Forward thinking
Ease of Use
Cloud Based
Ease of scheduling
Ability to manage entire operation
All contact management
Treats you like family!!
Fantastic company culture!
Excellent customer support
Family Room Portal
Continuous updates and innovation
Continually investing in being the best platform available
I could go on...
Cons:
Have not had one that they have not been able to address and resolve.
Advice to Others:
It's a no-brainer. If you want to be competitive in your market, you don't have another option.

Vorteile:

Forward thinking Ease of Use Cloud Based Ease of scheduling Ability to manage entire operation All contact management Treats you like family Fantastic company culture Excellent customer support Family Room Portal Continuous updates Innovatitve Continually investing in being the best platform available I could go on...

Nachteile:

Have not had one that they have not been able to address and resolve.

Antwort von WellSky

vor 8 Jahren

Thank you Jerod! We love working with your team and seeing your growth trajectory as one of the fastest growing agencies in the land.

jessica
Owner in USA
Krankenhausversorgung & Gesundheitswesen, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Stremlined our Operations!

5,0 vor 2 Jahren

Kommentare: WellSky Personal Care helps us to streamline our day-to-day operations which allows for a better work-life balance among all employees. The software is accessible from anywhere as it is web based and this has been a breath of fresh air since the majority of our work can be done remotely.

Vorteile:

WellSky Personal Care has streamlined all aspects of our operations.

Nachteile:

There haven't been any issues with the software other than the occasional service outage which is remedied almost immediately once it is reported.

JEAN-MARC
Owner in USA
Krankenhausversorgung & Gesundheitswesen, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Review of ClearCafre

5,0 vor 5 Jahren

Kommentare: Overall I am satisfied with Clearcare but if they keep having outages and do not compensate the user for the inconvenience then this will cause me to switch software in the future.

Vorteile:

My business depends extensively on this software and we consider it our main business operating software. It is good that it is all web based so that our data which consists of clients and caregivers information is kept safe. You can access the system anywhere there is internet connection. Clearcare has excellent features and numerous reports to many to mention which can help you run your business effectively.

Nachteile:

Clearcare is quite expensive. Also, recently we have had the system go down several times and for up to a couple of hours on one occasion which means that my office staff cannot conduct business as usual. It is especially frustrating when Clearcare keeps on apologizing but does not prorate the monthly bill for this huge inconvenience. I have complained to their management but they do not budge.

Linda
Owner in USA
Öffentliche Sicherheit
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung
Quelle: SoftwareAdvice

We have been using ClearCare for about 2.5 years

4,5 vor 9 Jahren

Vorteile:

The best part of using ClearCare is how user-friendly and intuitive it is. Also, I love that you set up the schedule once for a client and don't have to keep "building" schedules each week. I love the messaging feature where you can send a message to a caregiver via either text or email or both and that message and their reply gets automatically stored in their electronic file in ClearCare. It's also nice that you can blast all the caregivers, or a select bunch, at one time to broadcast that you have a shift open. The CareFinder tool is great for matching the service needs of the client with the skills of the caregiver. For example, it would never select a caregiver who is alergic to dogs for a client who has a dog. Clearcare also has a lot of standard reports as well as a good system to create reports based on whatever filter you choose. ClearCare's staff are all very friendly and helpful and will try their best to find a solution to your problem.

Nachteile:

There are a few excellent reports that I would prefer you could change the date range for. For example, instead of just the the lifetime revenue of referral partners, it would be nice to look at the last month, or the last year. Also for the KPI board, it would be nice to see the numbers for a set period of time instead of weekly numbers. And it would be nice to have the option to count unconfirmed shifts as scheduled hours so I can see the total number of scheduled hours per week without having to manually add the unconfirmed shifts.

Edward
CEO in USA
Gesundheit, Wellness & Fitness, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

ClearCare of Jacksonville FL

5,0 vor 3 Jahren

Kommentare: A great product for any medium size company to run their business.

Vorteile:

Clear care is easy to use, user friendly. everything you need is right at your fingertips. If you run into a issues they have customer support online everyday to 1pm to answer any questions you might have.

Nachteile:

The program cost more when you have more clients which can be very costly.

Shawn
Owner in USA
Gesundheit, Wellness & Fitness, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung
Quelle: SoftwareAdvice

DO NOT SELECT THIS SYSTEM..... GO WITH ANOTHER HOME CARE SYSTEM FOR YOUR BUSINESS

1,0 vor 6 Jahren

Kommentare: IF YOU ARE A BUSINESS WANTING TO SUCCEED BY IMPLEMENTING SOLUTIONS TO ASSIST YOUR AGENCY ... PLEASE seek other Software solutions. The Customer Service is also a miss due to they neglect if you needing assistance as a previous customer

Vorteile:

The features to allow the family interaction with the agency to show integrity from the agency.

Nachteile:

HORRIBLE.. CUSTOMER SUPPORT ( We used this system for approx 3-4 years) Very overpriced... However the clients are given a family room to view invoices, scheduling ect. (BEWARE ...if you discontinue your service and a client needs to access a invoice) *WHICH IN HOME CARE IS VERY COMMON* they will not allow access!! This system does not ALLOW you to assist your once paying client at all. PLEASE DO YOUR RESEARCH shop around think about THE LONG TERM!! Would you want to pay good money for the NOW or seek a company that will suffice your AGENCY NOW and LATER.

Suzanne
Accounts in USA
Krankenhausversorgung & Gesundheitswesen, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung
Quelle: SoftwareAdvice

Customer service is gone

4,0 vor 3 Jahren

Kommentare: FRUSTRATING!!!! THis company must be too large to be managed well

Vorteile:

It mostly does what it is supposed to but have have MANY frustrations..

Nachteile:

If there is a glitch or an issue, it does not get resoved..you ask for tier two...you get put on a back burner never gets resolved...in all of my years using it, hardly any issues get resolved

Keith
President and CEO in USA
Verwendete die Software für: Nicht angeboten
Herkunft der Bewertung

A software that needs a lot of improvement

1,0 vor 9 Jahren

Kommentare: We're required to use ClearCare within our franchise system. We used to use another very good software called HomeTrak. Clearcare's shortcomings are extensive and I can't begin to list all of them, but I'll share some so readers get a feel:
- Many of the features promoted as making it unique aren't of value because clients aren't interested in using them, or there is some functional reason why they don't work out to actually be used.
- Cost is much higher than our prior software yet overall, the extra work we must put into making it function okay requires more time, adding more additional costs. (There are some things it does well such as some of the scheduling-related features, and a lot of the report capabilities are nice). But many areas such as invoicing, care plans, etc. are cumbersome with output that isn't in my opinion good enough to be considered acceptable.
- Terms of the contract with ClearCare are horrible and unacceptable. No one in their right mind would agree to them. I signed only because of being required by our franchiser and because I trusted our franchiser to do what was right and necessary.
- Clearcare has a clause in our contract with them that says that we as customer exclusively own all rights, title, and interest in and to all customer data, yet regardless, they turn-around and hand client protected data over to others without our permission.
- Our conversion to ClearCare was rushed and support at the time was lacking. We ended-up with significant, costly problems such as over a month period where we had to do our payroll manually because the payroll report output from ClearCare was unintelligible. Subsequently there were ongoing issues with it paying people incorrect OT, and more that were due to the payroll report provided to us, not because of anything we did incorrectly ourselves.
- Care plans produced by ClearCare are confusing, overly long, don't have good ways to enter much of the important details...
- Even little things such as a place to include referrer's telephone extension numbers doesn't exist. There are work-arounds, but these little things add up to a lot of complication, confusion and become ridiculous.

Rebecca
Office Manager in USA
Krankenhausversorgung & Gesundheitswesen, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung
Quelle: SoftwareAdvice

Good core concept, execution is a little lacking

3,0 vor 7 Jahren

Kommentare: Overall, this is decent software, but I have to believe someone else is executing it better than ClearCare. They seem to be more focused on acquiring more business than keeping the business they already have happy and supported.

Vorteile:

It is nice to have our system online. It's much easier to work from home and after hours, which is important in home care as we service clients 24/7. With the telephony system, we can verify that our caregivers showed up for each shift.

Nachteile:

While I appreciate enhancements, lately the changes they have made have only complicated our processes. When you report an issue with what should be basic functionality, the only way to get a legitimate response from tech support is to escalate through our corporate office. I can't tell you how many canned responses I have received without any resolution for months.

Jody
owner in USA
Krankenhausversorgung & Gesundheitswesen, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

clearcare

4,0 vor 3 Jahren

Vorteile:

I like the weekly schedules and the reports

Nachteile:

they do not improvements as quickly as I would like

Caleb
CEO in USA
Krankenhausversorgung & Gesundheitswesen, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Best In The Business

5,0 vor 8 Jahren

Kommentare: Clearcare does a fantastic job with the core Homecare needs of managing prospects, Scheduling, billing, payroll, client matching, managing caregiver and client profiles, and managing the hiring process for caregivers. They do a fantastic job of integrating additional services that help streamline and reduce the cost of processing electronic payments as well as workers comp through their WorkSafe program. The Clearcare WorkSafe program has reduced our agencies workers comp payment by 30%!

Vorteile:

I like the fact that they developed a WorkSafe program that is designed to reduce the overall cost of workers comp for our agency. Because of that we have been able to save 30% on workers comp.

Nachteile:

The reports section of Clearcare is excellent but definitely, can use improvements. It is not always easy to get the information that you are looking for, and some reports provide numbers that contradict other reports.

Sailynn
Personal Growth Coach in USA
E-Learning, Selbstständig
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Could be better

4,0 vor 3 Jahren

Vorteile:

The software works but is very clunky. We had to use a bunch of work arounds

Nachteile:

It was not easy and things could easily get messed up

Brandon
owner in USA
Krankenhausversorgung & Gesundheitswesen, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Home care review

5,0 vor 3 Jahren

Vorteile:

The ease of which changes and scheduling can be done within the software. New admin staff can easily learn it.

Nachteile:

New feature requests often take years or go unanswered. I'd love to see a more functional ATS built into it.

Melissa
Director of Operations in USA
Gesundheit, Wellness & Fitness, 201–500 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Growing Quickly

4,0 vor 6 Jahren

Kommentare: The real-time live view makes managing shifts easier. THe alerts for missed certifications and missed clockins also help us keep things from going wrong. Overall, it has improved the effectiveness of the business.

Vorteile:

It is user friendly. Web access makes it easy to manage anywhere.

Nachteile:

Growing rapidly and customer service suffering a little for it.

Gina
Office Manager in USA
Krankenhausversorgung & Gesundheitswesen, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung
Quelle: SoftwareAdvice

Easy To Use!

4,0 vor 7 Jahren

Kommentare: Love this program!

Vorteile:

Easy to Use - This software is so easy to learn in no time Quick to Learn - I was able to learn the use of this software very quickly and became confident in my use easily

Nachteile:

I only have 2 Cons: When you are using this program on a mobile device the dialogue boxes tend to jump around your screen When you are unassigning a shift I wish you could do it directly for the dialogue box on the shift calendar