WellSky Personal Care

Love this system and it's always updating and getting better.

Vorteile:

There are too many features that I like about it. It's easy to use, easy to navigate through, easy to correct your mistakes. Positive changes are always being presented. I love the way it can keep track of time accruals to prevent overtime and the feature that helps find the perfect CAREGiver for open shifts.

Nachteile:

If you have a new user or someone does not pay close attention when changing a shift, they may change every shift that was scheduled at the same time instead of just that specific shift.

Productivity increased with WellSky

Vorteile:

WellSky Personal Care software is user friendly for our administrative and field staff. The real-time results that display missed visits, open visits, completed visits as well as tasks, makes our job easier in providing quality home care services. Wellsky improves productivity and employee and patient satisfaction. It is easy to run reports and check processes.

Nachteile:

The app for Wellsky periodically goes down.

Worst Software Nightmare Ever!

Kommentare: I can't believe the level of incompetence and lack of care I've experienced with WellSky. It's almost like they don't even have real employees, just bots programmed to frustrate and annoy. My engineering ticket has been sitting there for ages, [sensitive content hidden] to be exact, and today is [sensitive content hidden], with issues that could potentially harm our clients. Day after day, month after month, we've submitted tickets pleading for help, but it's like shouting into a void.My staff is beyond fed up, clients and their families are on the brink of revolt, and all WellSky does is give me the runaround. I've had to hire extra staff just to navigate the mess this software has caused, and what do I get? A pathetic excuse named [sensitive content hidden] who pretends to "understand my frustrations" but conveniently forgets to follow up. It's like they're experts at dodging responsibility.And don't even get me started on their so-called "customer service." When you call, it's either an eternal hold followed by an invitation to leave a message that they'll probably ignore, or you get disconnected faster than you can say "horrible software." You'd think that submitting tickets online would yield some results, but surprise, surprise – nothing happens! It's like sending your complaints into a digital abyss.I'm not just disappointed; I'm appalled at the utter lack of professionalism and accountability from WellSky. Save yourself the headache, the heartache, and the money – stay far away from this nightmare company.

Vorteile:

At this point, nothing. It's glitchy and their customer service, engineering support, and tech support is beyond horrible. We experience a new issue every day with no way to resolve it.

Nachteile:

lack of professionalism and accountability from literally everyone at WellSky.

General Field use

Kommentare: Good overall. Few nuances. I have disdain for inaccurate reporting of data especially when it affects your pay. Keep it real and fix that

Vorteile:

Overall convenience but not 100%. Mileage is Not accurate. It undercuts mileage. Shows in meters. Definitely not accurate mileage reporting

Nachteile:

The mileage calculations are NOT accurate. When you get paid mileage and its undercut. Ethically this is not okay at all

Great product for homecare management

Vorteile:

Ease of use and affordability. Online resources are a great help.

Nachteile:

Care plan section needs to be more customizable.