Wer nutzt diese Software?

Properties of all types that are looking for a robust solution that is easy to use, learn and implement. We will be with you every step of the way.

Durchschnittliche Bewertung

17 Bewertungen
  • Gesamt 4.8/5
  • Benutzerfreundlichkeit 4.8/5
  • Kundenservice 4.9/5
  • Funktionen 4.6/5
  • Preis-Leistungs-Verhältnis 4.9/5

Produktinformationen

  • Startpreis 60,00 $/Monat
  • Kostenlose Version Nein
  • Gratis Testen Nein
  • Einsatz Cloud, SaaS, Web
  • Training Live Online
    Webinare
    Dokumentation
  • Kundenbetreuung 24/7 (Live Vertreter)
    Support während der Geschäftszeiten
    Online

Angaben zum Hersteller

  • OpenHotel
  • http://openhotel.com
  • Gegründet 1998

Über OpenHotel

There is a difference. Based on implementation, up-time and support ,one of only 25 Booking.com Premier Partners worldwide out of over 500 PMS systems. Rated 98/100 technically, Providing PMS, Channel Management, CRS, Yield Management in one integrated system without third parties. Direct integration means faster, more stable, more accurate data flow. This level of software combined with real person support gives your property the level of confidence that you need at an affordable price point.

OpenHotel Funktionen

  • Angebotsmanagement
  • Inventarverwaltung
  • Management von Beschränkungen
  • Notausschalter
  • Raten-Management
  • Reservierung-Management
  • CRM
  • Catering
  • Einzelne Immobilie
  • For Vacation Rentals
  • GDS-/OTA-Integration
  • Instandhaltungsmanagement
  • Integrierte Buchführung
  • Marketing-Automatisierung
  • Mehrere Immobilien
  • Mitarbeitermanagement
  • Online-Buchung
  • Treueprogramm
  • Verkaufspunkt POS
  • Verlängerter Aufenthalt
  • Angebotsmanagement
  • Anmerkungen zur Reservierung
  • CRM
  • Drittpartei-Buchung
  • Gruppenreservierungen
  • Kundenbetreuung
  • Raten-Management
  • Reservierung von Akitivtäten
  • Zimmerbuchungsverwaltung

Die hilfreichsten Reviews für OpenHotel

Good and Reliable Services Here!

Bewertet am 26.1.2019
Salmon C.
Owner
Gastgewerbe, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
5/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: It allows me confidence of not being double booked which happens a lot to old School document on a sheet of paper sort of Business. It also allows me to market to a dozen vendors seamlessly!

Vorteile: My Wife enjoys working with it! I learned the basics in half an Hour.

Nachteile: I would love for them to have a linked program that i can do the same for my Fishing Guiding Part of My business!

Antwort des Softwareanbieters

von OpenHotel an 7.2.2019

You are both a pleasure to work with. With all the wonderful things that you are doing at the Lodge I know your future will be extremely bright.

Thank you for the kind words.

Small Hotel Property using Open Hotel

Bewertet am 16.2.2018
Judith F.
Front Desk Manager
Verwendete die Software für: Mehr als 1 Jahr
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
5/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis

Vorteile: I am not a super-tech savvy person, nor is my background in hotel management. Also, our property is a small, independent property, not a cookie-cutter chain property. Having said that, I find the software overall to be easy to use and fairly intuitive. One of its' chief strengths is the excellent customer service, everything from walking me through a difficult process to me being able to ask them to "double-check my work" to make sure that I have set up a new rate plan correctly, for instance.

Nachteile: I'd like the "Notes" section on any folio to be more prominent, to make it easier for my Front Desk staff to be aware of anything special that they need to know about a reservation. In a perfect world, their tech support would be open 24/7, as we all know that problems don't just arise during the hours of 9-7. The reports section doesn't work as smoothly as I need it to.

Antwort des Softwareanbieters

von OpenHotel an 19.2.2018

Judith, Thanks for all the stars! and also for the suggestions. Support is always here for any critical issues but you will be happy to know that plans are in the works to extend normal support hours later this year. Watch for an update.

There are a LOT of reports. I will give you a call about why you do not think they run as smoothly as they should. Normally we get rave reviews on reporting.

Again, Thanks for being a great client and for the 25 gold stars.

We are clients for 12+ years & have received consistently reliable, caring and innovative service

Bewertet am 28.2.2018
Aileen B.
Owner / Manager
Gastgewerbe, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
5/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Complete reliability, very substantial amounts of additional revenue, ease of use, peace of mind.
I like everything about the software. Valuable new features are being added constantly that I look forward to using.

Vorteile: I have considered numerous PMS systems. The complete reliability, visual clarity, intuitiveness, and ease of use of the PMS system were my primary selection factors combined with the absolute trust I have in OpenHotel's incredibly responsive and service-oriented support team. I know that the functions and features that are important to me are built into the system and are important to them. Especially important to me is the fact that it is so easy to learn to use the system - very experienced Front Desk and Reservation Clerks to staff members who have never used a PMS can catch on easily. OpenHotel deeply understands the needs of and demands on small to mid-size and independent hotel operators.

Antwort des Softwareanbieters

von OpenHotel an 1.3.2018

Aileen,

I thank you so much for your kind words.It is great to hear from any client about our system but especially the ones that have been with us so very long.

If you ever need me, please let me know.

Michelle Herrin

open hotel pms is not the best you look for

Bewertet am 24.5.2014
Dharmesh B.
G Manager
Quelle des Nutzers 
3/5
Gesamt
3/5
Benutzerfreundlichkeit
Eigenschaften & Funktionalitäten
4/5
Kundenbetreuung
Preis-Leistungs-Verhältnis

Kommentare: As looking to pms it looks good . But difficult are many there are list of things they need to work. I suggested but still they are working but when they going to solve this issue i don't know.
I am using this product for 9 months but still they are not solving issue. so i decided to go for another one.

Antwort des Softwareanbieters

von OpenHotel an 27.5.2014

We are sorry to lose White House as a client. Dharmesh would never addend any of the 5 training classes that are held each week. After months of being on the system, he spoke up about issues. There were half a dozen things that he was unhappy with. All but one issue was resolved - they were not issues - they were all because he had not taken the free classes. The one issue that was not resolved is a feature that is in development. The owner of the White House Inn have several properties with us and the other properties have no issues and remain with us.

We at OpenHotel take our clients' suggestions very seriously and constantly update and improve the OpenHotel PMS. We interface with over 150 OTA's, have an integrated GDS, free classes, unlimited support, are cloud based, extremely competitively priced and very full featured.

As I said, we are sorry to lose White House but I guess it just goes to show that you cannot please everyone.

Great PMS system for multi properties company

Bewertet am 2.11.2016
Leeanne H.
Managing Partner
Gastgewerbe, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
5/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: AMAZING! Easy to learn. Easy access from anywhere in the world or any device. Open Hotel PMS hears our needs and is willing to update software. Affordable for independent hotels, motels of any size. Great value awesome customer service

Vorteile: User friendliness, Short training and learning for new staff. The combination of a website, GDS, Channel Manager and Email blasts all in one system at a low cost.

Nachteile: A bit harder for a large property when booking multiple rooms for multiple nights and extended stays. I know they have already done major improvements and plan to do more soon. THANK YOU! Turning a Con into a Pro very quickly is great.

Antwort des Softwareanbieters

von OpenHotel an 3.11.2016

Leeanne,

Thank you so much! I have heard comments from the staff on how much they enjoy working with you and your team.

Your comment on multiple rooms was very timely. While we have had multiple room capability we realized that it needs to have some additional functionality. The announcement next Tuesday will include many of these updates and some other pretty nice stuff. Watch for the announcement and be ready to smile.

One of the great things about OpenHotel is that we write all of our own code. We have never out sourced a single line. This is why client after client comments on our constant and responsive updates.

Thanks again for your business and for sharing your experience with OpenHotel.

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