inConcert Allegro - Voice CC

inConcert Allegro - Voice CC

4.5 / 5 3 Bewertungen

Wer nutzt diese Software?

Call Centers and Contact Centers specializing in subcontracting, healthcare, banking and finance, education, retail, telecommunication, customer service, collection, telesales.


Durchschnittliche Bewertung

3 Bewertungen
  • 4.5 / 5
    Gesamt
  • 4.5 / 5
    Bedienkomfort
  • 4 / 5
    Kundenservice
  • 4.5 / 5
    Funktionen
  • 4.5 / 5
    Preis-Leistungs-Verhältnis

Produktdetails

  • Kostenlose Version
    Nein
  • Einsatz
    Cloud, SaaS, Web
    Installiert - Windows
  • Training
    Persönlich
    Live Online
    Webinare
    Dokumentation
  • Kundenbetreuung
    24/7 (Live Vertreter)

Angaben zum Hersteller

  • inConcert
  • http://inconcertcc.com
  • Gegründet 2001

Über diese Software

inConcert Allegro - Voice Contact Center is a VoIP software as an all-in-one platform, cloud-based or on-premise that helps your contact center, or call center to provide an excellent customer experience, whatever the channel through which they communicate.All of the platforms functional components have been developed by inConcert, including inbound and outbound voice, CTI, dialer, IVR, recording, quality, monitoring, reports, messaging, etc. Fully integrated with your business processes.


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inConcert Allegro - Voice CC Funktionen

  • Anrufaufzeichnung
  • Anrufprotokoll
  • Anruftext-Aufzeichnung
  • Anrufüberwachung
  • Eskalationsmanagement
  • Gemischtes Call-Center
  • IVR/Voice Recognition
  • Inbound Callcenter
  • Manuelles Wahlsystem
  • Outbound-Callcenter
  • Progressives Wählersystem
  • Prädiktive Wähler
  • Queue Management
  • Real-time Chat
  • Reporting/Analytics

Der Softwareanbieter hat diese Information nicht vervollständigt.

Der Softwareanbieter hat diese Information nicht vervollständigt.


inConcert Allegro - Voice CC Neueste Bewertungen

Performs very well, very good features, outstanding customer service.

Ins Deutsche übersetzen
4/5
Gesamt
4 / 5
Bedienkomfort
4 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
4 / 5
Preis-Leistungs-Verhältnis

Kommentare: Excellent product at a good price.

Vorteile: 1 .- We are getting better results in our operation than with our previous system.
2 .- The system is evolving rapidly and incorporating new features that we can really use.
3 .- The system is reliable, and well designed. Intuitive and easy to use.
3 .- The service is just great. They really understand the need to work side by side with their clients in order to drive customer satisfaction up. This is specially important during the adoption process.

Nachteile: They have their own way of doing things. Most of the time their service is great, but sometimes we need information or support that could be considered very basic, but for some reason is hard to get with inConcert. In certain specific situations (very rare), they could be very rigid.

is a very nice software to adminstrations very intuitive

4/5
Gesamt
5 / 5
Bedienkomfort
5 / 5
Eigenschaften & Funktionalitäten
2 / 5
Kundenbetreuung
4 / 5
Preis-Leistungs-Verhältnis

Kommentare: the benefit are great because the business are happy to increase the contact and makes campaign of telesales or give support. the contactation growup like 50% with this software

Vorteile: the easy way to configure everything on the campaigns (inboud and outbound) chat, blendinng call, outbound engine etc

Nachteile: the support is very deficient the are good but the are to slow to answer to the issues that you explain