Verint Monet WFO

Verint Monet WFO

von Verint Monet

Wer verwendet Verint Monet WFO?

Contact Centers and Help Desks from any industry who have more than 40 agents.

Was ist Verint Monet WFO?

Verint Monet is a simple, cost-effective cloud workforce optimization solution that provides an ACD neutral option for businesses looking to improve their contact center and help desk operations. With over 65 integrations including Salesforce,

Verint Monet is the perfect option for customers looking to implement an omnichannel SaaS workforce engagement solution.

Verint Monet WFO – Details

Verint Monet

https://monetsoftware.com

Gegründet 2002

Verint Monet WFO – Preisübersicht

Verint Monet WFO bietet keine Gratisversion und keine kostenlose Testversion. Weitere Preisinformationen für Verint Monet WFO findest du unten.

Kostenlose Version

Nein

Gratis Testen

Nein

Einsatz

Cloud, SaaS, Web

Training

Persönlich

Live Online

Kundenbetreuung

Support während der Geschäftszeiten

Verint Monet WFO Funktionen

Call Center Software
Anrufaufzeichnung
Anrufprotokoll
Anruftext-Aufzeichnung
Berichterstattung / Analyse
Echtzeit-Chat
Eskalationsmanagement
Gemischtes Call-Center
Inbound Callcenter
Kampagnenmanagement
Manuelles Wahlsystem
Outbound-Callcenter
Progressives Wählersystem
Prädiktive Wähler
Sprachdialogsystem (IVR)
Warteschlangenmanagement
Auftragnehmer-Management
Bedarfsplanung
Budgetierung/Prognosen
Fähigkeiten-Nachverfolgung
Lebenszyklus-Management für Mitarbeiter
Leistungskennzahlen
Mitarbeitereinsatzplanung
Personalbeschaffungs-Management
Variable Mitarbeiter
Zeit- und Anwesenheitsmanagement
Archivierung
Aufzeichnung bei Bedarf
Aufzeichnung der Bildschirmaktivität
Bookmarking-Aufzeichnung
Dateitransfer
Ereignisgesteuerte Berichtserstattung
Programmierte Aufnahme
Sofortiger Abruf
Teilen von Anrufen
Verteilte Anrufaufzeichnung
Videoanruf-Aufzeichnung

Verint Monet WFO – Nutzerbewertungen

Zeigt 5 von 16 Nutzerbewertungen

Gesamt
4.3/5
Benutzerfreundlichkeit
4.2/5
Kundenservice
4/5
Funktionen
4.3/5
Preis-Leistungs-Verhältnis
4.4/5
Mark H.
Workforce Manager at Compassion International
Non-Profit-Organisation Management, 1.001-5.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
  • Gesamtbewertung
    5/5
  • Benutzerfreundlichkeit
    5/5
  • Eigenschaften & Funktionalitäten
    4/5
  • Kundenbetreuung
    5/5
  • Preis-Leistungs-Verhältnis
    5/5
  • Wahrscheinlichkeit der Weiterempfehlung
    10/10
  • Quelle des Nutzers 
  • Bewertet am 16.8.2018

"WFM Supervisor Compassion International"

Kommentare: We have appreciated our almost 14 years using Monet at Compassion International. It provided the tool we needed to grow. Monet support has been wonderful in every stage of our partnership over the years. I can tell it is important to them that we succeed. We look forward to continued growth with this Monet software.

Vorteile: The ability to easily forecast volumes and certain ACD queues. The ability to provide our reps with an intuitive schedule and ability to see live stats. The service is better than any vendor support, as the walked us through the roll out and training, so it was seamless from the reps to management. I don't recall having Monet go down, as it has been extremely stable. ROI has been tremendous, as our growth using this software has been smooth.

Nachteile: I would say the inability to tie into our payroll system.

Antwort des Softwareanbieters

von Monet Software an 4.9.2018

Monet offers open API to support payroll, HR, and time and attendance systems to support common use cases such as time card automation, PTO usage / accrual automation and employee management.
APIs included: Payroll Export API, Employee Import/Export API, and PTO API

  • Quelle des Nutzers 
  • Bewertet am 16.8.2018
Steven J.
Call Center Analyst
Freizeit, Reisen & Tourismus, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
  • Gesamtbewertung
    5/5
  • Benutzerfreundlichkeit
    4/5
  • Eigenschaften & Funktionalitäten
    5/5
  • Kundenbetreuung
    5/5
  • Preis-Leistungs-Verhältnis
    5/5
  • Wahrscheinlichkeit der Weiterempfehlung
    10/10
  • Quelle des Nutzers 
  • Bewertet am 20.8.2018

"All the tools for Optimal Efficiency"

Kommentare: Monet has given us the ability to solve our shrinkage and adherence problem. We no longer need leads to constantly monitor the break schedule as our agents can always check when their next break time is. We've also been able to better plan for any periods of high shrinkage, which has ultimately cut down on call spikes and average wait times for our callers. In addition, Monet has an excellent support team that is always ready to help. Any issues I have usually end up getting resolved the same day.
Implementation and training of the product was a breeze.

Vorteile: The software allows for easy forecasting and an easy generation of rosters to each forecast. It usually takes me no longer than 30 minutes to an hour to finish a new set of schedules for the agents to see. It's also easier for us to plan ahead and figure out how many agents we will need through each season. I like the platform that has been provided for the agents in that they always have access to their schedules. Never again will I have to hear "I left my schedule at work!"

Nachteile: Regarding the agents, I only wish a phone app or mobile site existed for Monet. I often hear that agents have trouble maneuvering the website on their mobile devices, but ultimately are able to do what's necessary.

Antwort des Softwareanbieters

von Monet Software an 4.9.2018

Monet is supported on all main browsers including Chrome, IE, Firefox, and Edge. Native mobile apps are on our roadmap as well.

  • Quelle des Nutzers 
  • Bewertet am 20.8.2018
Jesse H.
WFM Specialist
Gastgewerbe, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
  • Gesamtbewertung
    5/5
  • Benutzerfreundlichkeit
    5/5
  • Eigenschaften & Funktionalitäten
    4/5
  • Kundenbetreuung
    5/5
  • Preis-Leistungs-Verhältnis
    5/5
  • Wahrscheinlichkeit der Weiterempfehlung
    10/10
  • Quelle des Nutzers 
  • Bewertet am 5.9.2018

"WFM Specialist, Club Med Sales Inc."

Kommentare: Monet paints a clear picture of our staffing needs. This has helped us reduce our ABA from 28% to under 3% from 2 years ago. The forecasting tool is fantastic and would recommend it to anyone! The staff, easy use of the program and it's stability, far exceeds any expectations. I can't imagine nor want to even think about using anything else.

Vorteile: Monet is very easy to use and navigate through. We've had Monet for a few years now and if I do have any questions, the Monet employees are always more than willing to spend the time with me to assist. They are very patient and friendly!

Nachteile: Although not to necessary, it would be nice if Monet could easily interface with our payroll system.

Antwort des Softwareanbieters

von Monet Software an 6.9.2018

Monet offers open API to support payroll, HR, and time and attendance systems to support common use cases such as time card automation, PTO usage / accrual automation and employee management
APIs included: Payroll Export API, Employee Import/Export API, and PTO API

  • Quelle des Nutzers 
  • Bewertet am 5.9.2018
Debra H.
Analyst
Hochschulbildung, 13-50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
  • Gesamtbewertung
    2/5
  • Benutzerfreundlichkeit
    5/5
  • Eigenschaften & Funktionalitäten
    5/5
  • Kundenbetreuung
    3/5
  • Preis-Leistungs-Verhältnis
    2/5
  • Wahrscheinlichkeit der Weiterempfehlung
    2/10
  • Quelle des Nutzers 
  • Bewertet am 31.1.2020

"I loved it but they changed it and now there are so many errors."

Kommentare: It needs to fix the bugs. It would be a great program if they could stop the problems it has.

Vorteile: It is an easy software to use, it's almost fun. The problem was when they 'improved it'. Now, it doesn't work well. So many errors, it takes m twice as long to do a job that I could do in two hours. There is a glitch in the new edition and it simply doesn't work. It needs fixing. The first edition was so much better

Nachteile: Problems. Calls that drop. Calls midway through. the system does record the call, the call is halfway through. With the older version, this didn't happen.

  • Quelle des Nutzers 
  • Bewertet am 31.1.2020
Crystal F.
Technical Support Team Lead
Krankenhausversorgung & Gesundheitswesen, 1.001-5.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
  • Gesamtbewertung
    5/5
  • Benutzerfreundlichkeit
    5/5
  • Eigenschaften & Funktionalitäten
    4/5
  • Kundenbetreuung
    5/5
  • Preis-Leistungs-Verhältnis
    5/5
  • Wahrscheinlichkeit der Weiterempfehlung
    9/10
  • Quelle des Nutzers 
  • Bewertet am 16.8.2018

"Easy to use, great real time adherence and forecasting functions."

Kommentare: We were able to more efficiently staff our department using the forecasting tools and utilizing real time adherence with all agents.

Vorteile: Very easy to use, helps staff our agents where they can best be utilized most efficiently. Great real-time adherence displays, easy forecasting tools. Excellent customer service team.

Nachteile: The only addition I would make would be a fairness rule to assist in staffing weekends and holidays so it is fair to all employees.

Antwort des Softwareanbieters

von Monet Software an 5.9.2018

Monet is developing an all new, state of the art, scheduling engine that is targeted for an early 2019 release. The new scheduling engine will significantly expand the number of fairness rules that are supported by the Monet WFM product.

  • Quelle des Nutzers 
  • Bewertet am 16.8.2018