RealTime-CTMS

"RealTime: It's Far More Than A CTMS"

Kommentare: Having so our processes and materials sensibly organized and readily accessible in one place has improved our overall efficiency. It supports our QA/ QC processes in ways that have allowed us to improve the quality of our data and accounts receivable. We are especially impressed with all the the staff at RealTime. The quality of training, support and maintenance has been excellent.

Vorteile: Great user interface, sensible workflow/ navigation and exceptional functionality aside, it was designed, developed and continues to be enhanced by people who have actually done clinical trials. This is evident in every aspect of the software. The whole product suite and related offerings, e.g., eDocs, eSource, SitePAY and Text are terrific, and for us it is evolving to be an overall Business Management System.

Nachteile: We would like to see more granularity in access privileges.

"The best and the easiest"

Vorteile: RealTime makes it so easy to keep track of every referral, patient information, paperwork, study details, etc. They are integrated with our website, so those who apply for a study there go directly into our patient database. They have also started to integrate with marketing companies, so each referral from that ad campaign is put directly into our database, instead of having to access a portal and put them in manually. It really couldn't be easier. Being able to text patients directly from RealTime and send appointment reminders is a feature that I love as well. I can't think of anything they don't do. On top of that, I have had a great costumer service experience. Every team member I work with goes above and beyond to make sure all my concerns are addressed as soon as possible.

Nachteile: I am hoping that they integrate with more marketing companies in the future.

"RealTime has been a big help for our finances!"

Kommentare: We needed a CTMS that helped us separate from our SMO and go into research on our own. This software helped us get set up and organized from Day 1, easing the transition to perform all administrative functions in house instead of outsourcing.

Vorteile: I love how the accounting side helps link patient visits to reimbursements. This has made my job so much better for AP/AR and tracking payments.

Nachteile: There is a learning curve, but once you get past that, it really is easy to use!

"NZ site review"

Kommentare: Finding our way around the system has been relatively easy. A few items are not that applicable to sites not based in US. An edit function on existing invoices would be a real bonus.

Vorteile: All trial information in one place for staff.
Lots of fields for patient information is great too.

Nachteile: Would like to be able to add GST to our invoices.
Would like to be able to amend invoices after created.

"RealTime Review by Oklahoma Heart Hospital Research Foundation"

Kommentare: We have had a great experience with RealTime. I feel it's easy to navigate and sadly we probably are not using it to it's fullest extent!

Vorteile: Very user friendly and easy to navigate. I really like the University section where you can view videos of how to do things!

Nachteile: Putting in payments you can't put too much in for a visit or it gives you a message and then it won't let you go back. Also could use an undo button - I was entering a study and got everything entered and accidentally deleted it and had to start all over! :(