von InsideSales.com3.5 / 5 31 Bewertungen
Wer nutzt diese Software?
Inside sales teams who sell into B2B. Data-driven sales organizations looking for sales automation, AI, predictive analytics, cadence tools, and rep visibility to sell more.
Durchschnittliche Bewertung31 Bewertungen
- Gesamt 3.5 / 5
- Benutzerfreundlichkeit 3.5 / 5
- Kundenservice 3.5 / 5
- Funktionen 3.5 / 5
- Preis-Leistungs-Verhältnis 3 / 5
- Kostenlose Version Nein
- Kostenlose Testversion Nein
Cloud, SaaS, Web
24/7 (Live Vertreter)
Support während der Geschäftszeiten
Angaben zum Hersteller
- Gegründet 2002
Predictive Playbooks is an AI-powered cadence-based sales application for
strategic sales teams. Playbooks guides reps with pre-set or custom cadence strategies, called Plays, through their engagement with customers and enables greater efficiency and effectiveness by delivering AI insights on who to sell to and how and when to engage.
- Automatische Einwahl
- Lead Scoring
- Management der Anruflisten
- AI / Maschinelles Lernen
- Data Mining
- Für die Bildung
- Modellierung & Simulation
- für das Gesundheitswesen
- Kampagnen-spezifische Anrufer-ID
- Umleitung der Anrufe
- E-Mail Marketing
- Ziel- / Kontingentverwaltung
Die hilfreichsten Reviews für InsideSales.com
Bewertet am 3.7.2019
Good if it works, terrible if it doesn't
One of the support rep was terrible. I gave him a month and a half - two months to resolve our issues with me having to consistently call back, but for some reason, he's never available or knows how to call back. I've asked for a new support rep, but they said the team handling our type of account is small and haven't attempted to give me a new rep or resolve our issues. Additionally, a manager was supposed to reach out to me over the last 4 business days, but I haven't received a single call or email. Do not allow your workflow to rely on their services because you will most likely get screwed. We have almost 20 users and that's amazing that they handle our account this way.
Will definitely be looking for other Dialer and Inside Sales tools.
Vorteile: I liked that it was easy to use and train users.
Nachteile: Recorded voicemails was a little problematic with setting up, the dialer has intermittent click-to-dial issues 3-8 times a week, and the seek lists aren't working properly. We've had this service for several years and within the last year and a half, these problems have been persisting without any level of resolution. I've combated this issue with support more persistently over the last few months and they've been providing terrible follow-up. I could go on in paragraphs to describe how terribly they've been handling our issues over the last year+.
Bewertet am 1.6.2019
Kommentare: Overall, if you have Microsoft Dynamics CRM and looking for a sales automation tool that will help your sales team, from the call to the email, InsideSales.com is your tool. The tool will help automate the sales prospecting process and help the sales team target specific leads, contacts and accounts.
- Integration with MS Outlook
- Out of the box and no extra cost integration with Microsoft Dynamics CRM
- Short implementation
- Short ramp time
- Ability to delete a play at the Manager view
- Once a play is live, you cannot add a step in the active play
- Inability to see the open or click percentage in the tool
- Cannot do round robin call monitoring
- Once a play is deleted in the tool, the play is still visible in the Microsoft Dynamics CRM dashboard
Bewertet am 13.6.2018
I was formerly an InsideSales LMP administrator and user
Kommentare: Their dialer functionality was intelligent and allowed us to responsepop records to our agents. The responsepop functionality allowed any web-to-lead records to pop up to our sales agents and be called immediately. We liked having the ability to customize this to our unique needs.
Vorteile: Honestly, there was not much I liked about this software other than its dialer solution. The dialer allowed for us to insert our logic of which records we wanted to reach and when. For example, prioritizing by Time Zone, Lead Status, and so on. The users on the platform itself were able to easily onboard as it is not too hard to navigate.
Nachteile: The support line was horrible for this company, more often than not, my operations team and I seemed to come up with the answers before the support rep working with us did! We felt we knew their product better than they did. Reporting was not robust enough, and we had to do a lot of work arounds and "tricking the system" when creating automations. Often any automation we created for this system did not work as expected. We eventually moved over onto Salesforce, which was a better fit for our business. InsideSales did not fit our growing Sales organization's needs sufficiently.
Bewertet am 21.3.2018
I've used insidesales at 2 companies for outbound dialing through Salesforce
Vorteile: When it works, insidesales makes it very easy to hammer through a ton of dials while also automating the process of logging call activities and updating tasks
Nachteile: The problem is that it only works 75% of the time. I often have calls not save, notes disappear on calls, and tasks that don't update or save when done through the insidesales plugin. Customer support has never once responded to me for issues I had with their Vision product which is also horrible (works 25% of the time if that)
Bewertet am 14.8.2018
Over Hyped Over Promised - Completely irrelevant
Kommentare: It has been able to organize lead data for the team so they don't have to manually track anything but that's about it. Not a customer centric organization.
Vorteile: The interface is fairly simplistic and easy to use
Nachteile: It doesn't work consistently, has to be removed and reinstalled. Does not allow for lead prioritization and the "Neuralytics" they tout so heavily is a load of crap. Power BI can give you the same data insights and do it far better than anything they offer. I still can't see the neuralytics data from a dashboard as they claimed we could do. It's as useful as a screen door on a submarine and they talk a lot about being helpful and caring but they don't. It's all fluff and they only develop and improve whatever their programmers are most interested in.