--- description: Detaillierte Informationen über GLPI zu Benutzerfreundlichkeit, Funktionen, Kosten, Vor- und Nachteilen aus verifizierten Nutzer-Erfahrungen. Lies Ratings & Bewertungen und entdecke ähnliche Tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: GLPI Erfahrungen, Vor- und Nachteile – Capterra Deutschland 2026 --- Breadcrumb: [Startseite](/) > [IT Asset Management Software](/directory/30077/it-asset-management/software) > [GLPI](/software/126254/glpi) # GLPI Canonical: https://www.capterra.com.de/software/126254/glpi Seite: 1 / 3\ Weiter: [Nächste Seite](https://www.capterra.com.de/software/126254/glpi?page=2) > Webbasierte Open-Source-ITSM- und Service-Desk-Software. Es bietet automatische Bestandsaufnahme, Software-Bereitstellung und einen ITIL-kompatiblen Helpdesk. > > Bewertung: **4.5/5** von 41 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Übersicht ### Wer verwendet GLPI? GLPi kann von kleinen bis zu sehr großen Unternehmen verwendet werden. ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **4.5/5** | 41 Nutzerbewertungen | | Bedienkomfort | 4.4/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 4.1/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 4.6/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 4.3/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 80% | (8/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: TECLIB - **Gegründet**: 2009 ## Gewerblicher Kontext - **Startpreis**: 19,00 € - **Preismodell**: (Kostenlose Version verfügbar) (Kostenlose Testversion) - **Zielgruppe**: 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise) - **Unterstützte Sprachen**: Arabisch, Deutsch, Englisch, Französisch, Italienisch, Polnisch, Russisch, Spanisch - **Verfügbare Länder**: Afghanistan, Albanien, Algerien, Amerikanisch-Samoa, Amerikanische Jungferninseln, Andorra, Angola, Anguilla, Antigua und Barbuda, Argentinien, Armenien, Aruba, Aserbaidschan, Australien, Bahamas, Bahrain, Bangladesch, Barbados, Belarus, Belgien und 209 weitere ## Funktionen - API - Aktivitäts-Dashboard - Alarmfunktion / Benachrichtigungen - Asset Lifecycle Management - Aufgabenmanagement - Benutzer-Management - Berichterstattung / Analyse - Berichterstattung und Statistik - Datenvisualisierung - IT-Betriebsmittelverwaltung - Inventarverwaltung - Konfigurationsmanagement - Kostennachverfolgung - Kundenspezifisches Branding - Lieferanten-Management - Problem-Management - Self-Service Portal - Service Level Agreement (SLA) Management - Störfallmanagement - Supportticket-Management - Third-Party Integrations - Verfolgen von Vermögensanlagen - Vertrags-/Lizenz-Management - Veränderungsmanagement - Wissensbasis-Management - Zugriffskontrollen / Berechtigungen ## Optionen für Kundensupport - E-Mail/Helpdesk - FAQ/Forum - Wissensdatenbank ## Category - [IT Asset Management Software](https://www.capterra.com.de/directory/30077/it-asset-management/software) ## Ähnliche Kategorien - [IT Asset Management Software](https://www.capterra.com.de/directory/30077/it-asset-management/software) - [Service Desk Software](https://www.capterra.com.de/directory/31027/service-desk/software) - [IT-Projektmanagement Software](https://www.capterra.com.de/directory/30952/it-project-management/software) - [ITSM Tools](https://www.capterra.com.de/directory/30676/itsm/software) - [Configuration Management Database (CMDB)](https://www.capterra.com.de/directory/30959/cmdb/software) ## Alternativen 1. [ManageEngine Endpoint Central](https://www.capterra.com.de/software/170018/manageengine-desktop-central) — 4.6/5 (1540 reviews) 2. [JIRA Service Management](https://www.capterra.com.de/software/138769/jira-service-management) — 4.5/5 (764 reviews) 3. [Freshservice](https://www.capterra.com.de/software/132997/freshservice) — 4.5/5 (688 reviews) 4. [Atera](https://www.capterra.com.de/software/144309/atera) — 4.5/5 (446 reviews) 5. [Iru](https://www.capterra.com.de/software/181954/Iru) — 4.9/5 (478 reviews) ## Nutzerbewertungen ### "perfect combination of asset and service management" — 5.0/5 > **Karsten** | *7. November 2024* | Informationstechnologie & -dienste | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: GLPIs combination of asset management and service management makes it unique and extremely useful. GLPI can be used to fully record and manage a company's entire IT. It is also open source and therefore the price starts from exactly $0 / €0 ... The prices for support and the cloud solution are very moderate and the support quality is very good. > > **Nachteile**: Unfortunately, there is little new in asset management since there was apparently a dispute with the developer of Fusioninventory. For example, I miss the "recording" of kubernetes with pods and services. Services, processes and used network ports are also missing on Windows and Linux systems. But it is becoming increasingly important to keep an overview of this. > > I have been using GLPI since 2007, and i must say that this open source project has developed fantastically. GLPI is, in my opinion, the perfect tool to fully manage an IT department, whether it be IT assets, services, incidents, requirements, projects or licenses of any sized IT environment. But since marketing is rather poor, as is the case with so many open source solutions, GLPI is relatively unknown compared to other "professional" solutions. Unfortunately. Because every IT department could easily save thousands of euros/dollars in money. ----- ### "Why recommend to GLPI than other opensource ITSM software" — 5.0/5 > **Aung Htun** | *31. Januar 2025* | Maschinenbau oder Wirtschaftsingenieurwesen | Empfehlungsbewertung: 9.0/10 > > **Vorteile**: GLPI is ITSM software and I am using it in my one of the global leading steel manufacturing. It is easy to management and powerful opensource software. There are rich of features on-premise version when compared to other opensource ITSM softwares. Such as IT Asset Management and IT helpdesk management is really powerful and able to use for enterprise office. Moverover, it is also support to install plug-in by searching it marketplace for integrating. I love that. > > **Nachteile**: Plug in features are need to more improve. Some of management function are need to more improve. Need to improve reporting and auditing logs > > GLPI is most of the powerful opensource ITSM softwares which can be available to implement both on-premise and cloud hosting. For on-premise, it is totally free of charge or zero cost. There is pricing on cloud hosting if you like to use cloud. There is no limitation for agent counts and IT technicians for IT administration which is very useful for unpaid users. As overall, GLPI is most recommended open-source software when you are searching for similar one. ----- ### "GLPI as a daily-use product" — 4.0/5 > **Anonymer Nutzer** | *25. November 2024* | Outsourcing/Offshoring | Empfehlungsbewertung: 7.0/10 > > **Vorteile**: GLPI is an interesting tool that facilitates work and organization in the helpdesk department. It allows for numerous automations, such as assigning tickets to specific units based on rules. SLA/OLA times can also be easily configured within the system. It offers a wide range of free plugins, and its large user base makes it easy to solve any potential issues. > > **Nachteile**: The distribution and official support for the product are not the best. In daily operations, some features, such as customizing ticket forms, are often problematic for new users. As a team leader, onboarding new members to the system often takes quite a long time. Many features are not very intuitive. > > It is an advanced and highly developed tool for open-source software. Comparing it to other commercial solutions, I always found myself coming back to GLPI. Although the entry barrier is relatively high, with proper configuration, it becomes a truly excellent ITSM tool. ----- ### "Comprehensive administration of IT resources, but not very friendly and dated interface" — 3.0/5 > **Verifizierter Rezensent** | *2. Februar 2018* | Empfehlungsbewertung: 6.0/10 > > **Vorteile**: It is free, and even if you are not dealing with IT resources, you can tailor this software to use it to manage your support service. I have used it a couple of years to manage an academic research laboratory in a public University, but migrated to another solution because usability drawbacks and old-fashioned interface. Anyway, I do recommend it for people working with IT, because it is rich inbuilt-in features that makes easier to use it for the purpose he was originally designed for. On the user side, however, the software works without much problems. > > **Nachteile**: The interface is dated, and initially may be very difficult to find where are the settings that the administrator want/need to change. ----- ### "glpi a must have tool" — 5.0/5 > **bruno** | *6. Januar 2025* | Krankenhausversorgung & Gesundheitswesen | Empfehlungsbewertung: 9.0/10 > > **Vorteile**: it is really a multipurpose tool, we are using with the ticketing, but also for maintaining our CMDB. IF you don't need extended features it is free. > > **Nachteile**: If you want to customize the UI it is import to modify php files and understand the glpi DB structure > > managed 1300 workstations and ticketing smoothly for everybody in the interprise a great asset to have ----- Seite: 1 / 3\ Weiter: [Nächste Seite](https://www.capterra.com.de/software/126254/glpi?page=2) ## Links - [Auf Capterra anzeigen](https://www.capterra.com.de/software/126254/glpi) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | pt | | | pt-PT | | ----- ## Strukturierte Daten