--- description: Detaillierte Informationen über Olark zu Benutzerfreundlichkeit, Funktionen, Kosten, Vor- und Nachteilen aus verifizierten Nutzer-Erfahrungen. Lies Ratings & Bewertungen und entdecke ähnliche Tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Olark Erfahrungen, Vor- und Nachteile – Capterra Deutschland 2026 --- Breadcrumb: [Startseite](/) > [Live-Chat Software](/directory/30797/live-chat/software) > [Olark](/software/125957/olark) # Olark Canonical: https://www.capterra.com.de/software/125957/olark Seite: 1 / 20\ Weiter: [Nächste Seite](https://www.capterra.com.de/software/125957/olark?page=2) > Live-Chat-Lösung mit CRM- und Helpdesk-Integration und leistungsstarken Berichterstattungsfunktionen. > > Bewertung: **4.5/5** von 471 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Übersicht ### Wer verwendet Olark? Olark Live Chat eignet sich für kleine und mittlere Unternehmen in einer Vielzahl von Branchen, darunter Einzelhandel, E-Commerce, Saas, Bildung und mehr. ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **4.5/5** | 471 Nutzerbewertungen | | Bedienkomfort | 4.7/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 4.6/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 4.4/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 4.3/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 90% | (9/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: Olark - **Region**: Ann Arbor, USA - **Gegründet**: 2009 ## Gewerblicher Kontext - **Startpreis**: 29,00 $ - **Preismodell**: (Kostenlose Version verfügbar) (Kostenlose Testversion) - **Zielgruppe**: Selbstständig, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop), Android (mobil), iPhone (mobil), iPad (mobil) - **Unterstützte Sprachen**: Arabisch, Baskisch, Bulgarisch, Chinesisch, Chinesisch (traditionell), Deutsch, Dänisch, Englisch, Estnisch, Finnisch, Französisch, Galicisch, Griechisch, Hebräisch, Hindi, Indonesisch, Irisch, Isländisch, Italienisch, Japanisch, Kasachisch, Katalanisch, Koreanisch, Kroatisch, Lettisch, Litauisch, Malaiisch, Niederländisch, Norwegisch, Polnisch, Portugiesisch, Rumänisch, Russisch, Schwedisch, Serbisch, Serbisch, Slowakisch, Slowenisch, Spanisch, Thailändisch, Tschechisch, Türkisch, Ukrainisch, Ungarisch, Vietnamesisch - **Verfügbare Länder**: Albanien, Algerien, Amerikanisch-Samoa, Andorra, Angola, Anguilla, Antarktis, Antigua und Barbuda, Argentinien, Armenien, Aruba, Aserbaidschan, Australien, Bahamas, Bahrain, Bangladesch, Barbados, Belarus, Belgien, Belize und 103 weitere ## Funktionen - Autoresponders - Berichterstattung / Analyse - Chat / Messaging - Echtzeit-Chat für Kunden - Geotargeting - Kundenspezifisches Branding - Mobiler Zugriff - Offline-Formular - Proaktiver Chat - Third-Party Integrations - Transfer / Weiterleitung - Transkripte / Chatverlauf ## Integrationen (27 insgesamt) - Adobe Commerce - BigCommerce - Drupal - Drupal Wiki - Freshdesk - Google Analytics 360 - Groove - Highrise - Kanban for WordPress - PrestaShop - Salesforce Marketing Cloud Account Engagement - Salesforce Sales Cloud - Segment - SeoSamba WordPress Enterprise - Shift4Shop ... und 12 weitere Integrationen ## Optionen für Kundensupport - E-Mail/Helpdesk - FAQ/Forum - Wissensdatenbank - Telefon-Support - Chat ## Category - [Live-Chat Software](https://www.capterra.com.de/directory/30797/live-chat/software) ## Alternativen 1. [LiveAgent](https://www.capterra.com.de/software/102188/liveagent) — 4.7/5 (1754 reviews) 2. [WhatsApp](https://www.capterra.com.de/software/180345/whatsapp) — 4.7/5 (16298 reviews) 3. [LiveChat](https://www.capterra.com.de/software/62194/livechat) — 4.6/5 (1715 reviews) 4. [Tidio](https://www.capterra.com.de/software/144040/tidio-chat) — 4.7/5 (590 reviews) 5. [Zendesk Suite](https://www.capterra.com.de/software/164283/zendesk) — 4.4/5 (4072 reviews) ## Nutzerbewertungen ### "The Best Customer Service Add On\!" — 5.0/5 > **Shayne** | *8. April 2019* | Internet | Empfehlungsbewertung: 9.0/10 > > **Vorteile**: 1) User-Friendly: I've found Olark to have a very simple and user-friendly interface for both - the recipient and the sender. 2) Affordability: Olark gives you the opportunity to look much bigger and way more professional than you already are\! All of this at a very nominal price, of course. As of April 2019, Olark has one pricing model that can either be billed monthly, annually or for two years straight. As you choose a longer commitment, the prices reduce accordingly. Also, if you're not sure about what chat client is best suited for your business, you can always try Olark for 2 weeks, absolutely free. What I like the most is that there are no "Starter", "Pro", "Enterprise" discriminations\! 3) Intelligence: Olark allows you to pre-assign quick responses that keep your customers from having to wait for an answer. Our employees love this feature because they don't have to type the same response again and again. Another smart feature is the notifications that our employees get when they leave their workstations and forget to log out. Olark gives the customer a quick response, giving them an option to send the chat as an email instead. This is great for a future follow-up. 4) Reporting Feature: Olark gives the administrator the option to assess the quality of an employees' chatting capabilities as well as his/her productivity levels. An employee can also learn from any feedback that's left by their customer with regard to their chat experience. > > **Nachteile**: 1) No Image Sharing: This may not be a necessity for all businesses, however, we occasionally require our customers to send us screenshots of the issue that they are facing. This can help us serve them better. We have makeshift walkarounds for this, but having an image sharing option would be great. 2) One User At A Time: Unfortunately, only one user can be logged on to the agent at any given time. This could be a deal breaker larger businesses that have more than one customer care representative. > > Our company (which is a SaaS), started using Olark after we had major issues with another website chat client. Olark is way better and is definitely more reliable. Apart from work, I also use Olark for one of my e-commerce side businesses. Right now, it can easily be integrated with WordPress. Not sure about other platforms, though. ----- ### "Live Chat that WORKS" — 4.0/5 > **Cynthia** | *5. Januar 2025* | Professionelles Training & Coaching | Empfehlungsbewertung: 9.0/10 > > **Vorteile**: Chat capabilities are fast, useful, and easy to manage. The system is great showing important data to better support the client. Lately AI has been integrated into it for 24/7 support but it is still in the works and could be better. > > **Nachteile**: Chat management when multiple users are using the platform for support is not great. It would be amazing that when someone claims a chat, it gets removed from the long list so other users don't lose time going through the requests. > > It has been great and the actual Olark team has been extra helpful in accommodating new code or functions to the institute's needs. This has been a long journey that keeps evolving and maturing with constant feedback and teamwork ----- ### "A decent low cost live chat with limited functionality" — 3.0/5 > **Anonymer Nutzer** | *6. Dezember 2024* | Computer-Software | Empfehlungsbewertung: 6.0/10 > > **Vorteile**: It's one of the cheapest live chats that you can buy starting at $29 per month. It's also just a pure chat app with no helpdesk functionality. So, if that's what you're looking for - Olark can solve that problem. > > **Nachteile**: You really do get what you pay for. It looks horrible and very outdated. You can't customize your auto-responses very well. You can't design a chatbot here, and their customer service is bad. > > It's cheap and serves a purpose when you're a start-up trying to save money. It's a good stepping stone to other apps like Freshdesk and Zendesk. ----- ### "Easy to use tool" — 4.0/5 > **Romina** | *17. Juli 2022* | Elektrische/elektronische Fertigung | Empfehlungsbewertung: 9.0/10 > > **Vorteile**: Olark is a very easy-to-use platform with a simple interface, it is quite accessible since it is relatively cheap, it has excellent functions and features for a very low cost, you can use it completely free for 2 weeks, with Olark you can create quick answers for basic questions This is excellent because if a customer asks a question, they do not need to wait for an answer since quick responses are pre-assigned, with this platform you can offer the customer an excellent experience to increase sales. > > **Nachteile**: I have not obtained negative aspects of this software, it has offered me a fairly protected commercial tool, I have been able to increase sales and obtain better performance in terms of communication with my clients. > > Olark is a great platform that adapts to all your needs, it has excellent functionalities and characteristics that are essential to communicating with your customers, and it allows you to keep track of the activities and interactions of your customers. ----- ### "Easy to use support solution." — 4.0/5 > **Ifeoma** | *10. Juli 2018* | Empfehlungsbewertung: 9.0/10 > > **Vorteile**: Olark is amongt the simplest helpdesk applications to try. It is intuitive and has a very short learning curve for new support staffs I have introduced to Olark. Olark has got an array of smart features , which helps the conversion rate on our website and also helps the sales team better improve the quality of customer service offered to customers and clients. I like the searchable transcript feature , which ensures every conversation between sales agents and web. visitors are saved in the cloud. Thereby allowing anyone on the sales team to search through the chat transcripts either for analysis purposes or to follow up on previous conversations. It has an efficient mobile approach ,which has ensures users who communicate with the website team via mobile phones, have a quality experience just as someone communicating via pc or tablet. > > **Nachteile**: Olark automatically closes open chat conversations if agents have not responded in over five minute. I wouldn't know why this was introduced ,however it does not do the sales team any good. ----- Seite: 1 / 20\ Weiter: [Nächste Seite](https://www.capterra.com.de/software/125957/olark?page=2) ## Links - [Auf Capterra anzeigen](https://www.capterra.com.de/software/125957/olark) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Strukturierte Daten