von bpm'online

5 / 5 74 Bewertungen

Wer nutzt diese Software?

Unternehmen jeder Größe suchen Best-in-Klasse-Technologie, die die Punkte zwischen Marketing, Vertrieb und Service verbinden können, so dass effektiv jede Phase der Interaktion mit Kunden verwaltet wird

Durchschnittliche Bewertung

74 Bewertungen
  • Gesamt 5 / 5
  • Benutzerfreundlichkeit 4.5 / 5
  • Kundenservice 5 / 5
  • Funktionen 4.5 / 5
  • Preis-Leistungs-Verhältnis 4.5 / 5


  • Startpreis $25/Monat
  • Kostenlose Version Nein
  • Kostenlose Testversion Ja
  • Einsatz Installiert - Mac
    Cloud, SaaS, Web
    Installiert - Windows
    Mobile - iOS Native
    Mobile - Android Native
  • Training Persönlich
    Live Online
  • Kundenbetreuung 24/7 (Live Vertreter)
    Support während der Geschäftszeiten

Angaben zum Hersteller

  • bpm'online
  • http://www.bpmonline.com/
  • Gegründet 2002

Über bpm'online

Bpm'online Service bietet Out-of-the-box-Prozesse auf Basis von Best Practices der Branche. Verwalten von Kundenanfragen und automatisieren von Service-Operationen durch folgende vordefinierte Prozesse für die Kundenbetreuungs-Excellence. Bpmonline wurde im Gartner 2016 Magic Quadrant für CRM Customer Engagement-Center anerkannt, auch aufgeführt in fünf Kategorien im Gartner CRM Vendor Guide 2016 (SFA, Partner Relationship Management, Inside Sales und Customer Service Software).

bpm'online Funktionen

  • Alarmfunktion / Benachrichtigungen
  • Automatisierung von Geschäftsprozessen
  • Kollaboration
  • Management für Geschäftsrichtlinien
  • Process Modeling & Designing
  • Prozess-Mapping
  • Prozessänderung-Nachverfolgung
  • Visual Workflow Management
  • Zugriffskontrollen/Berechtigungen
  • Konfigurationsmanagement
  • Problem-Management
  • Projektmanagement
  • Self-Service Portal
  • Störfallmanagement
  • Verfolgen von Vermögensanlagen
  • Verfügbarkeit-Management
  • Versions- und Bereitstellungsmanagement
  • Vertrags-/Lizenz-Management
  • Veränderungsmanagement
  • Call-Center-Management
  • E-Mail-Management
  • Leistungskennzahlen
  • Live-Chat
  • Self-Service Portal
  • Social-Media-Integration
  • Terminverwaltung
  • Umfragen & Feedback
  • Virtueller Assistent
  • Warnungen / Eskalation
  • Warteschlangenmanagement
  • Wissensdatenbank
  • Workflow-Management
  • Abwanderungsraten-Management
  • Analytik
  • Community-Management
  • Feedback-Sammlung
  • Gamifikation
  • Inhalt-Syndizierung
  • Kommunikationsmanagement
  • Live-Chat
  • Video-Inhalte
  • Anpassbares Dashboard
  • Aufgabenmanagement
  • Automatisierung von Geschäftsprozessen
  • Compliance-Verfolgung
  • Dokumentenmanagement
  • Drittanbieter-Integration
  • Formularverwaltung
  • Grafischer Workflow Bearbeiter
  • Kalenderverwaltung
  • Mobiler Zugriff
  • Workflow-Konfiguration
  • Zugriffskontrollen/Berechtigungen

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Die hilfreichsten Reviews für bpm'online

Powerful CRM that streamlines the processes in the company

Mit Google übersetzen Bewertet am 29.6.2017
Veronika C.
Global Marketing Manager
Computer-Software, 501-1.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
Quelle: GetApp
5 / 5
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
5 / 5
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Vorteile: Working as a marketing manager in the big company, which has several offices all over the world, I can see the importance for us to effectively coordinate the teamwork and develop a unified approach to our customers. Bpm’online helped us to automate our core processes and align marketing, sales and service on a single platform.
Our sales team is happy with the system, especially with lead management, opportunity management, field sales management and sales forecasting features. With bpm’online, they are able to manage end-to-end sales cycle and communication with the customers via multiple channels. Our service team outlines the problem management feature, as it allows unifying similar cases into a problem, assigning agents to resolve it. Moreover, customer support managers can track the agents’ performance in terms of problem resolution efficiency. As a marketing manager, I really enjoyed the website behavior tracking function. With the help of bpm’online marketing, all the information on the pages visited by a client and the time spent on each page is sent to the system. Thus, it enables to understand the needs of a prospect better, track the most effective lead generation channels and launch trigger campaigns based on lead’s preferences. By the way, it is so easy to create a campaign now with the intuitive campaign designer and then monitor its efficiency. What is more, with bpm’online, we automated our routine tasks, and now we are fully concentrated on the important issues.

Nachteile: Working with bpm’online during quite a long period of time I have not noticed any essential drawbacks which I can mention.

Great CRM running over a nice business process tool

Mit Google übersetzen Bewertet am 31.10.2016
Rommel B.
Informationstechnologie & -dienste
Quelle des Nutzers 
Quelle: GetApp
5 / 5
4 / 5
Eigenschaften & Funktionalitäten
5 / 5
5 / 5
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: BPMOnline, like most of the commercial tools out there, is a CRM build over a customizable framework. The main different with other tools, is what this framework offers, and the knowledge required to work on it. First, the business process tool is easy to use yet powerful and robust. It can be used to automate business tasks, implement rules and also, to develop integrations with third party tools. The framework was build in .NET, so certain customizations and scripts are build either in c# (server side code) or javascript (client side code). If you know those languages, your learning curve in BPMOnline (which is normally shorter than others) will be even shorter than the rest of users. On the user side, the system is very friendly and intuitive, so you normally don't get lost in tons of options. Most of then are hidden and reserved for administrators.

Vorteile: Main advantages for BPMOnline:
1) Marketing, Sales and Services is fully integrated and normally don't require external or additional tools to work.
2) No hidden costs. The cost model and licenses are quite simple. Your contract normally provides all (and more) of what you need. It's really weird to find unexpected restrictions in the licenses you buy.
3) Learning curve for users, administrators and technicians is very short. With good guidance during implementation, you can take control very fast.

Nachteile: Some areas that requires improvements:
1) Integration to third party tools. There are certain integrations that come with the tool like email and phone systems. But others like legacy system or very particular solutions, requires development that can be difficult (not impossible). The lack of existing solutions in the market (free or paid) force you to develop those integrations.
2) Changes are easy to do, but they normally requires compilation. This can take some time, and if it's executed incorrectly, you can affect your instance.
3) The security is very detailed and can be aligned to every model. But, some changes applies just to new records, not to historical information. This can require customizations to work properly.
4) Analytics tool is simple to use and powerful, but it still require some additional features, like calculated variables and export.

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