accessplanit

Kommentare: For a small company AP were very effective in getting us up and running quickly with this software, and good at coaching us through the initial set-up. We had a difficult transition period when the legacy system was switched to the new system, but they were eventually able to give us the support we needed. AP have some very useful hints, tips and 'help' information and are fairly good at letting us know about software releases and glitches.

Vorteile: It has extended our automated functionality, allowing us to communicate more efficiently with our customers and save valuable administrative time

Nachteile: Have still not got the hang of the easiest way to achieve financial reporting for my company - the finance data slicing could be improved
Integration with other systems has not worked so far

Kommentare: Generally good - it has revolutionised our charity and the way it operates with increased automation.
Great customer service, personable.
Many of the teething problems we had around implementation have been resolved and a number of improvements have since been made for all customers in the back end

Vorteile: Great range of functionality with workflows, allowing for automation
Allows us to house our members and manage bookings within the same system. Allows potential for discount schemes and e-learning that will facilitate our learning programme to grow.

Nachteile: Can be slower than other apps when internet bandwidth is below standard.
Shopping basket could be/look slightly slicker
Issue around user with 'individual' permissions not being able to book on behalf of others.
Issue around integration between paypal/API - sometimes reporting around invoices/transactions not correct in paypal.

Kommentare: time saving, better service to clients and increase in business performance and output

Vorteile: The ability to complete tasks in a quick and easy process contained within a single system has been invaluable in increasing our business performance and outputs. The flexibility and options now available to our clients has enabled us to provide a more flexible and user friendly environment for them.

Nachteile: Certain aspects of functionality are not as easy to use as others and there is a need to understand the relationship of the data in order to do some things, however once this is understood and the process followed the issue is no longer relevant.

Kommentare: Automation of booking processes for our courses. Sending automated emails to course delegates. Advertising courses on our website through the platform.

Vorteile: It's easy to use once you are clear of the functions you need to use, and the support team are very responsive and happy to help if you have any issues or just want to know the capabilities of the software based on an internal problem you want to solve or if you want to have an existing manual process automated via API.

Nachteile: Some of the language used in the functions could be easier to understand.

Kommentare: Really good now its all up and running and we have most features in place. Looking forward to exploring and using more of its functionality.

Vorteile: The substantial difference it has made in streamlining processes and working more efficiently allowing booking bookings to me made. Reporting and having all course information in one place.

Nachteile: The time it took to implement the old system and then having to switch over and redo things eg. transferring elements to workflows. Hard to fit into current workload etc.