PagerDuty

Ensure High availability of your product to the end user by integrating it with PagerDuty

Kommentare: PagerDuty helped our product to become highly stable and it ensured high availability to the end user, overall had a great experience with it.

Vorteile:

PagerDuty is used to send alert notifications to developer, We can use it in a way that when ever failure occurs notify the developer who is scheduled to be on-call, Even a customer escalation to a email can trigger a pagerDuty notification alert, when the receiver email ID is subscribed with PagerDuty, PagerDuty has escalation policies , in which multiple users can be in different level, if level 1 failed to resolve the issue, the level 2 dev gets a alert etc .. and the dev's can be scheduled to rotate there levels in fixed time intervals, like weekly bases, It Dose a good job of maintaining the issue states & the alerted issue has different lifecycle such as triggered, acknowledged , resolved, snoozed, It maintains analytical dashboards on dev's which shows the responsiveness of the developer , like how many issues they have resolved and what is the average resolution time or have they escalated it etc .. it maintains history of alerts, it has good customer support, the resolution note's can also be added against the alert, We can configure the alerts as Low and High Urgency , based on which we can have different type of notifications, types of notifications are phone call, message, email, push notification in pd app etc ... pagerDuty deduplicates the alerts with same message, if a incident is in open state and if same incident occurs again and again , it will not be raised.

Nachteile:

Sometimes when i resolve the alert on web, i still get a call on phone, If the incident was resigned by the developer to a other user who is not in the escalation policy and if he did not answer the alert the escalation chain stops, instead it should be thrown back to older escalation policy from ware it begun

Great solution for on-call and incident management for any organisation!

Kommentare: We have implemented PagerDuty across our SRE and Support organizations and are beginning to roll it out to our engineering teams. This is providing us rapid Incident response and rapid engagement of teams to assist during incidents, no matter what time of day it is or where the teams are geographically located.

Vorteile:

PagerDuty very easy to configure and use, I've given access to team leads with no instructions and they've been up and running that day.

Nachteile:

It'd be great if PagerDuty could integrate with all versions of Jira natively without a 3rd party plugin.

On-call software with rich features

Kommentare: I have been using PagerDuty for 1 year now, and I'm with the product so far. The only negative thing about the PagerDuty is the big latency during the incidents.

Vorteile:

PagerDuty does the job. It's gonna wake you up in the middle of the night, no matter what. The number of ways they are providing for acknowledging an incident is great. You can get a call, an SMS message, a push notification on the browser, or a mobile notification for an incident.

Nachteile:

PagerDuty has some latency when it comes to acknowledging incidents. After acknowledging an incident by using the mobile app, getting an additional phone call about the incident is a little bit annoying.

Great product, helps us a lot

Kommentare: As much as i hate to see a call from pagerduty, i know its doing its job. Its served the purpose well, its rare that we have to login and change settings since you can ack and resolve from phone, or slack.
You could add snooze option to the slackbot, that would be awesome!

Vorteile:

- The flow of events, mainly. How it goes from Triggered, to ACK, to resolved with snooze options, it feels natural. - Notification flow: How I can set up to notify my phone, wait two minutes before texting me, and wait five minutes before calling me. - Slack integration

Nachteile:

- Configuration can use some redesign. Its hard to find some settings sometimes. I told a coworker about updating notifications, and it took them a while to figure out where they can do that. - Some important features are hidden behind a higher tier plan, eg: analytics.

The best option if you need to be alerted for when things go down

Kommentare: We were tired of paging everyone all the time on things going down or coming back up. Now it pages one person during business hours only. Also if the server comes back up it'll close the ticket for us and resolve the call. Our admins can now sleep at nights and not have to respond to every page with people trying to figure out who is handling the situation.

Vorteile:

Most? There are so many features with pagerduty. I like it only alerts one person on call instead of the old way we use to page people. We use to page everyone on everything. Now it's just the person on call and he doesn't respond it goes to the next person. Very nice setup.

Nachteile:

Scheduling times is a bit difficult for me to grasp, but once you figure it out you only have to set it up once.

The standard in on-call notification

Kommentare: I have used pagerduty for years, and I have to say I use it as the gold standard for other notification services. So far, competitors either don't have nearly the same level of features, or cost a fortune.

Vorteile:

Easy to set up. Inexpensive. Reliable. It has a number of integration options for various monitoring systems, and they are always adding more. They also have generic versioned APIs for any custom software you might bring to the table.

Nachteile:

The Mobile app sometimes has issues refreshing when there is a lot of activity.

PagerDuty is the perfect solution for managing our production support team

Kommentare: PagerDuty gives us peace of mind. With PagerDuty it's great to know that the right person will be contacted as soon as a production incident is logged. Keeping track of who is on support is no longer a hassle. I can't imagine us managing production support without it, especially considering the fact that the team is spread across multiple continents. I can't recommend it enough!

Vorteile:

- Great integration support - Mobile app works great and continues to get frequent updates - Flexible configuration options without being overly complicated - Allows us to easily manage our after-hours roster and schedules - Ability to create incident reports is a great time saver

Nachteile:

- Pricing is a bit more than some competitors

Pager Duty

Kommentare: Helps monitor critical systems and alerting

Vorteile:

The alerting, even when you turn the volume down on your phone if an alerts triggers the volume will get turned back up for that alarm

Nachteile:

After a few years the price started to increase.

PagerDuty is the defacto incident management software

Vorteile:

PagerDuty takes the complication out of scheduling and lets us focus on keeping our services up and healthy. We set the schedule and forget about it.

Nachteile:

The Terraform provider is very buggy. We often find we have to go through multiple rounds of guess and check to get Terraform config to match up with how we want it to end up in PagerDuty. I understand that Terraform is not the primary UX you are focused on but for Terraform power users managing many teams and services it is indispensable.

Value for money

Kommentare: Web application is seamless and we had to contact support for any kind of question.

Vorteile:

Seamless workflow management, once the workflow is setup everything works just as expected. PagerDuty has many integrations which allows us to setup alerts just by choosing the application, which is a great thing for small teams where development costs are very high.

Nachteile:

Cannot think of anything from my standpoint, we are a small team and PagerDuty has everything we need and it works as expected every single time.

Get your incident management alert on the Go!

Vorteile:

Its reliable and the installation on mobile device is seamless, and its easy to use

Nachteile:

I have not found any negativity while using it

Best incident reporting tool

Kommentare: Pager duty has been keeping us out of major incidents for a long time. It lets us to come up with alert content with HTML57markup, so anyone can understand it.

Vorteile:

I really like its incident reporting feature and integration. It is very easy to integrate any system with Pagerduty. Apart from its email, it can notify in other communication platforms as well, which makes it very convenient to browse through its history and configure custom alerts.

Nachteile:

It's alerting feature is good and it can alert immediately. At times we receive alerts due to transient failure which could be ignored. So It will be great if we could have aggregate and process the datapoints before sending notification.

Pager duty review

Kommentare: Fully satisfied with this product, for such a price a really good application. Easy to setup, maintain and use. Highly recommend.

Vorteile:

Application is amazing, simple interface, notifications are delivered right on time, sound notification works amazing, so it doesn’t matter day or night time you will know everything what is going on, no matter where you’re at. The size of the application on your mobile device is tiny compare to other similar applications, but it provides you with all the necessary features for 24/7 support. Integration with Jira works amazing, no problems at all. Price is lower compare to similar products.

Nachteile:

It is missing night mode feature on web version and it is difficult to view the screen at night, on the other hand mobile application has it. It would be also great to have a chance to place different sound notifications on different Incidents. Also mobile application is missing face id or any other security log in recognition.

The best in their sector

Kommentare: My overall experience it's that it's a great product. If you need an incident management tool it's the best in their sector and it works as expected but it lacks of some basic features and a really bad documentation that will drive you crazy.

Vorteile:

What I like the most is the perfect work Pagerduty does at its job, alerting and incident management. We can get alerted in a very granular way, the alerts are great, the statistics about previous alerts too. It just do what you need it to do.

Nachteile:

The things I dislike is the really bad documentation PagerDuty does and the horrible User Interface, you never find what you need to find. Also it needs some necessary features that for any reason people are requesting from years ago and they still not working on them like the ability to leave empty on-call schedules (due to bank holidays or vacation)

Does way more than what is on the box if people knows to use it.

Kommentare: Overall its been amazing and always a friend of operations team now spreading to development teams.

Vorteile:

- Setting up override is 30 seconds task. - Reminder of when Im going on-call and my own notification settings is a life saviour. - Slack integration - Api integration - Postmortems made easier. - ITIL followed in the core in an automated fashion making incident management a cake walk.

Nachteile:

- No way to export the schedule to excel. Only option is to do a calendar export. Which is not what a team lead or manager will want to do payroll. - Would be nicer to have billing based on number of schedules/services rather than number of users as we are in a devops world where all need to be able to login/resolve alerts. This forces teams to limit access taking them away from being "devops". - I am not a big fan of the schedule UI. It will be nicer to have days separated with lines on the rota. - In general the amount of invested on this tool is very minimal by a user, so it is worth simplifying schedules and services for people to understand it easier. The word service itself is misleading for the users.

An Excellent Service for Orgs with complex alerting needs

Kommentare: PagerDuty has met all of our needs to-date. We reassess vendors regularly, and have yet to try someone else.

Vorteile:

PagerDuty has an incredible featureset that spans just about every "on call" use case you could dream up. They highlight new use cases regularly in blog posts and Account Management is pretty solid.

Nachteile:

Pricing is far higher than competitors which makes it a tough pill to swallow with annual billing. There's not much focus on controlling costs and very little leniency on things like prorating user seats if we have a new hire (it appears to be billed as a full month). With the highest price point in the industry, Account Managers usually have leniency to retain customers by avoiding these nickel-and-dime approaches to billing.

After hours queue management hasn't been easier

Kommentare: If you don't have a 24-hour support center/team, this is a great tool to manage your queue in after hours scenarios.

Vorteile:

Very simple to manage and make adjustments to the operational flow for our team. The app is straightforward and works well. Text message and phone call features also are very hepful.

Nachteile:

The setup wasn't the easiest. Integrating our support took a little time to ensure that it was functioning correctly.

Excellent Product

Kommentare: Having PagerDuty set up to trigger alarms to will notify my team is truly priceless. Whether we are on duty, or in an On-Call scenario, PagerDuty is always around to let us know when things go wrong.

Vorteile:

I love how reliable PagerDuty is. My company has PagerDuty implemented for not only our On-Call regiment, but also with alerting. Since we've been using PagerDuty, we've ALWAYS been notified of issues that we've created alerts for. Sure, it's not always fun to receive a call when On-Call, but we can always rely on PagerDuty to be functioning correctly to ensure we are informed in the most critical of moments. Keep up the good work!

Nachteile:

No cons to report, honestly. Other than having a critical moment where PagerDuty is having to be utilized. However that is no fault of the PD Team!

Hello from an SRE

Kommentare: PagerDuty is a service which allows my job to wake me up at 3am to be sad about malfunctioning computers. This means that PagerDuty is both something I rely on and low-key resent. It does its job well, and I yearn for the day when our stack is robust enough that I never have to remember PD exists ever again. ;-P

Vorteile:

PagerDuty lets us centralize our notifications, with a good and reliable degree of user control over how pages are delivered. It integrates well with a vast panoply of other services. PD is reliable on iOS, Android, and via SMS and phone.

Nachteile:

Managing calendars via the web UI is phenomenally hard, especially for modeling rotations of any complexity. For instance: we do a primary/secondary incident command rotation, in which the secondary handles day-time on-call and the primary handles off-hours. Currently, this requires us to model four different escalation policies, which would be horribly complex to manage *without* having teams in three time zones, which we do. We also suffer during outages for the lack of a "acknowledge all incoming pages" button. As an incident commander, when I'm trying to manage comms around incidents and system failures, having to *also* manage a pager going off every sixty seconds is, at best, horrendous. We badly need a "current status, open incident" that auto-acks whatever comes in and, say, converts them to summary push-notifications or some other "just an FYI, this other stuff happened" digest.

Pagerduty is Life Safer for DBA

Kommentare: Overall We are happy with this product from first day as it ease lot of manual intervention for any failure or critical alert which help us to maintain our SLA

Vorteile:

Pagerduty is one of the premium product that provides the best oncall features for any organization which is looking less manual ways to manage the escalation, Pagerduty provides web interface along with Mobile app and integration with lot of API's (e.g Slack) which makes this product very useful for Infrastructure,DBA and Help Desk teams.

Nachteile:

So far i don't see any noticeable short coming which need to be explored ,i have they will add more features in their mobile app along with little bit more stability as sometime their mobile app crashes on Andriod.

Set it and forget it

Kommentare: Over all, it is easy and reliable.

Vorteile:

It was fairly easy to set up and once it is, you almost never have to change it.

Nachteile:

Sometimes, the pages that come in are not the usual ones and you have to add the number to the "Not spam" list or add it to the contact info on the cell phone

It is hard to beat PagerDuty for the functionality and itegration into alerting systems

Kommentare: On-call rotations are managed through PagerDuty and it allows each functional area to build their own escalation procedures. We are exploring the newly added teams and business process functionality of the software to improve collaborative efforts between teams.

Vorteile:

Lots of Integrations with other tools and ways to integrate even without commercial integrations, with RESTful interfaces and email integrations.

Nachteile:

Working with the software renewal and licensing aspects of the software has been challenging. There were some legal snafu's that made getting the agreement signed quite a chore.

Review about PagerDuty, from a user standpoint

Kommentare: Over all as I said it does the job. Minor UI improvements will help to make it more convenient.

Vorteile:

First of all, PD does the job. It means that my company can customize it as they wish, and I get alerts efficiently using email, SMS and phone calls (and the app). The alerts are effective and the needed information is found inside the incident body. It is not trivial to have a system that works in large scale as it does in Taboola.

Nachteile:

There are some end-user UI issues I would like to raise: 1. It is too easy for me to see others' incidents. I do not want to see it - it's confusing. Once I actually closed an incident of another person, mistakenly. Yes it was my mistake and perhaps my IT department's configuration mistake, but the UI shows me these incidents. I am only interested in mine. 2. In "alerts" I see many alerts which are not mine! again you are loading me with details not relevant for me. 3. In "indicents" in the website, I put on "any status" but I don't see closed incidents. 4. The smartphone app is great, very focused to what I need. Why not add the option to add a calendar entry for PD on-call shifts?

PagerDuty keeps my team on point

Kommentare: PagerDuty has been instrumental in notifying my team when problems arise.

Vorteile:

Integration with monitoring software is extremely powerful. My team integrates PagerDuty into Slack which increases the visibility for the times other team members are not on call. The ability to auto-resolve issues on PagerDuty when the monitors become healthy increases my productivity (especially when I want to go back to sleep, haha!).

Nachteile:

PagerDuty cannot penetrate do not disturb mode on my iPhone. This means I have to turn off other notifications on my phone when I sleep. A minor annoyance for an otherwise great product.

Page Duty for Operations

Kommentare: It provides a quick and efficient means to notify tier 3 support and On Call resources assigned to facilitate system outages.

Vorteile:

The use of email, SMS, or phone to communicate alerts efficiently. It also has the ability to escalate based on a user's response.

Nachteile:

The calendar override feature is problematic and sometimes doesn't apply when creating an override policy.