Tall Emu CRM

Tall Emu Review Boema

Vorteile:

Inventory Management & Quoting process are extremely well done

Nachteile:

Setting up the software is pretty tedious and support access can be limited for any questions outside of the help forums. MYOB integration could have more in-depth information considering it is a MYOB product.

Tall Emy, the ideal platform for newco's.

Kommentare: We were a new business and wanted a common platform to operate both as a CRM and Order Management through to Logistics and Tall Emu is ideal for this.
It is intuitive, we were actually live prior to the onboarding, it REALLY is that easy to use.

Vorteile:

The speed at which we could get operational, simplicity is the key!

Nachteile:

Following the acquisition the service levels fell of. Now back with the founder, service levels expected to return to previous levels.

Tall Emu CRM Review

Kommentare: We happened to be in Sydney recently and had a chance to meet the team face to face. It was great to be able to meet these guys and have a brainstorming session and take some extra training.

Vorteile:

If you are in the market for a CRM platform that is reliable and well priced then talk the the crew at Tall Emu CRM.

Nachteile:

Take the training if offered! Not really a con though.....

From hero to zero.

Kommentare: When we first implemented the system just over 12 months ago, it was fantastic. Whilst I have some 'work-arounds' in our processes, for an 'off the shelf' system it was ideal for our needs. Whilst we still find it good for sales and inventory management, the major issues with integration with our finance system, stemming from changes TE have implemented, means we are now questioning if we need to look at a different system going forward. We have gone from a robust, working system to one that is now very fragile.

Vorteile:

The ability to capture all our possible 100,000 + product items so that quotes and sales orders can be raised without needing to look up or enter new data. The software has removed at least three stages of manual data entry from our processes which has had a significant impact on efficiency.

Nachteile:

Sadly, recent updates done by Tall Emu have significantly impacted our business and the ability of the system to integrate with Xero, our accounting system. Help information is either non-existent or out-of-date. Help desk staff try to be helpful but seem to lack basic accounting knowledge so cannot work through issues. Harder issues are just not fixed.

A Game-Changer for Small Manufacturing Businesses

Kommentare: I highly recommend Tall Emu CRM for small businesses looking for a user-friendly customer relationship management solution. As someone who has worked in technology for over 25 years as a developer, Senior Business Analyst, and Quality Control and Tester Manager, I can confidently say that I've never encountered a CRM that offers such comprehensive manufacturing and inventory features. This combination is perfect for small manufacturing businesses. The interface is intuitive and can be easily customized by non-developers, making it accessible for everyone in the team. Additionally, the support team is incredibly polite and easy to work with. They are always available to assist whenever needed, ensuring a smooth experience. If you're in the market for a CRM that meets both customer management and manufacturing needs, Tall Emu CRM is an excellent choice!

Vorteile:

1) The intuitive design allows easy navigation and customization without requiring technical expertise. 2)It combines robust CRM capabilities with specialized manufacturing and inventory management tools, making it ideal for small manufacturers. 3)The support team is responsive, polite, and readily available to assist with any inquiries or issues.

Nachteile:

While the basic functionalities are straightforward, some advanced features may require a bit more time to fully understand and utilize.

Tall Emu: Not so good

Kommentare: Prior to MYOB purchase, excellent. Since MYOB purchase very poor.

Vorteile:

Initially the reporting and proactive assistance we received was fantastic. The product is great value for money and has a wide range of tools.

Nachteile:

Since being taken over by MYOB, getting changes made is very difficult and time consuming. Instead of assisting us, the changes that are being forced on us make operating our business more difficult. It has taken us over 6 months to get a change made that is an error they created in their system, that we identified, and we are still waiting for a solution!

Tall CRM is Amazing

Kommentare: Tall Emu CRM is an amazing system with amazing staff who have helped us every step of the way and have done so much to make this transition a really smooth process.

Vorteile:

how easy it is to set up and use, it has wide range of options and suits my need perfectly

Nachteile:

there isn't much I don't like about tall emu CRM, but the things I don't like are more luxury things to make doing my job easier, but staff are wonderful and looking at fixing it.

I like where this is going

Kommentare: It has been a very involved process to get things working correctly however to their credit the people at Tall Emu have clearly been improving on their product and service over the last month.

Vorteile:

Huge list of features for price, and local support is excellent value.

Nachteile:

Many teething issues arose during the MYOB era of Tall Emu however these issues are generally being resolved.

Tall Emu great Customer relationship management

Kommentare: Fantastic, [sensitive content hidden] is a star with assistance on boarding and working through and developing our understanding

Vorteile:

Intuitive and looks after the small things, Great customer service

Nachteile:

that it took me so long to find it, we tried other systems from low cost to high cost and have not found anything to compere.

Great CRM database!

Kommentare: Very very good - there are some areas for improvement but the TE team are normally receptive at trying to implement features

Vorteile:

All in one platform - can do everything from quoting to inventory to a database of contacts

Nachteile:

Timing for support - sometimes it takes 2+ days for a response to ticket items.

ABSOLUTELY iabolical

Kommentare: A complete disaster. Really bad service, bad support and a completely under build software package.....a complete waste of $1500

Vorteile:

The price is what I liked because I'm a small business and having used CIN7 in my last company I didnt have the cash flow for that.

Nachteile:

Customer support and training is ridiculous, 2 hours of training for $600 is the worst deal you can imagine. Nothing is easy in this software and is laboriously hard to navigate when imputing in inventory items. Changing the look of your invoices requires you to have an in-depth knowledge of word and nothing is simple. I rang help numerous times with no answer, left messages, wrote emails and got nothing for at least a week. Dont touch this with a badge pole

Locally built and locally supported for local business

Kommentare: I liked using Tall Emu however due to decisions higher up the chain, we moved to different CRM. Tall Emu as simple and easy to use.

Vorteile:

The onshore team based in Sydney were very knowledgeable and keen to assist where possible. Tall Emu has come a long way since we first started using it.

Nachteile:

In inability to integrate with Xero was a majority hurdle for us. To my knowledge, this has now be fixed.

Wormhit Review

Kommentare: Started off rough but has greatly improved and can see it improving continuously

Vorteile:

I like the fact that since getting the company back from MYOB how helpful [sensitive content hidden] has been himself as well as the other people working very closely with the customer who were having problems

Nachteile:

The initial confusion to the software which was partly due to not having used a CRM before and also due to the lack of support when owned by MYOB

Tall Emu CRM Review

Vorteile:

Once set up is a one stop program to integrate all sales aspects of the business business.

Nachteile:

Tech Support got very poor few a few months while under the control of MYOB. Also can be a little clunky to set up and customise at times.

Personal experience by using TALLEMu

Vorteile:

Amount of time spend learning Tallemu all wasted.

Nachteile:

worst customer service and poor product knowledge by the customers service team. Time consuming and frustrating because can't do day to day activities.

A lot of product for relatively little money

Kommentare: TS was easy for me to implement and is great value for money.

Vorteile:

TE has most of the features that you would find in larger and much more expensive packages without the price tag. I am able to run my small business professionally and use the majority of the features each day.

Nachteile:

Some of the capability is underdeveloped. I use the RFQ module extensively, but it is not quite supplier centric enough.

A great tool for our sales workflow

Kommentare: Our overall experience with Tall Emu has been truly exceptional. It has enabled us to significantly enhance our lead conversion rate, enabling us to achieve our KPIs with greater efficiency. The automation features in our marketing efforts have proven to be particularly efficient, leading to improved customer relationships. Additionally, we've found immense value in its customizable contact database, automated communication log, customer timeline, and a host of other features. These functionalities have fostered a sense of unity within our sales team. Without hesitation, I wholeheartedly recommend Tall Emu to any business looking to streamline their processes and elevate their productivity to the next level.

Vorteile:

Tall Emu has revolutionised how we manage our contacts and follow up on leads. Everything is streamlined and organised, ensuring nothing slips through the cracks. Having everything in a single, user-friendly platform is a game-changer! Whether it's nurturing new leads or handling sales orders and invoicing, Tall Emu has been an invaluable asset to our business.

Nachteile:

While Tall Emu has significantly enhanced our contact management and lead follow-up, one area that could benefit from improvement is the availability of more extensive workflow automation settings. This enhancement would further streamline our operations and empower us to achieve even greater efficiency in our processes.

Versatile, feature-rich software with great tech support

Kommentare: We started using the CRM to fill some of the huge gaps that Xero had in customer-facing documents; multiple addresses per customer, parent/child customer accounts to name a couple. It did this with ease, and we now use Tall Emu for any customer-facing documents except for statements. But we found Tall Emu CRM to fill so many other gaps in our day-to-day business running, we have set Tall Emu tabs up on most computers as the default window that opens when you start up the browsers.We're using the CRM as an ERP, for generating invoices, quotes, purchase orders, processing payments in, managing stock, organising our manufacturing throughput with BOM's, tracking costs, and more.

Vorteile:

Initially using the software - importing data from our accounting platform Xero. All our previous contacts, quotes, invoices, purchase orders etc were brought accross from Xero which saved untold amount of time setting it up, and made it easy for the team to start using the CRM straight away. The support team at Tall Emu are responsive and knowlegable. The software is good out of the box, but any features that would be beneficial to all users do get considered for adding to the core. The team are actively looking to improve their product which is great.The software is so comprehensive, very easy to mould it to any business model, even if sometimes some workarounds are needed.

Nachteile:

Reports are a bit lacking, it would be good to have customisable reports becasue some of the preset reports are a bit useless. We've started filtering sales information and exporting to Excel to get the reports we need (we have to export to Excel for our accountant anyhow).Serial numbers module is a little hard to understand how to use, we've started manually entering these instead, for the time being. Would be nice to be able to use serial numbers for different components in a BOM, and have these values show on the sales paperwork.Transparency with the cost of some of the linked services, i.e. Machship - while the integration is free, Machship itself has only a paid service. The sales documentation made it seem like this was included. All web based which means activating it from a mobile device is difficult - an app would make this so much easier to navigate. Emails sent from Tall Emu CRM are prone to going into junk mail. From my experience it's an issue that happens to a lot of services using SMTP emails.

Tall Emu CRM

Vorteile:

The customer service at this company is very good. They are responsive to all our questions at timely manner.

Nachteile:

-The possibility of adding the weight per unit for each product, which would enable the automatic calculation of the weight of the order. (instead of adding weight in the product description).-alert option when a customer exceeds their credit limit. It is very essential to have a clear image of the customer prior to process the order.

Fantastic integration and great customer service

Kommentare: Overall it’s been a very positive experience and we will continue to use and customise it.

Vorteile:

As a company that works with MYOB AccountRight we really needed a CRM that would connect easily to this system. We found the connection between MYOB and Tall Emu to be seamless.

Nachteile:

Migrating CRM’s is never a fun process but the customer support was there when the going got tough.As a data nerd I would like to be able to customise reports myself multiplying custom fields and reporting on them but this is frequently being updated so it’s possible it’s already been resolved.

Stay Clear!!!

Kommentare: Overall experience has been terrible

Vorteile:

The features they advertise are really great.

Nachteile:

If you require any type of integration like Xero, stay clear. You will receive next to no technical support and be constantly palmed off with generic bot like responses. The support team pays little to no attention to your email and simply links you to online resources for you to go figure out issues on your own. To make things worse, they act as if it's your first time using a computer, which is disrespectful at the best of times, but rubs salt in the wounds when you've had to wait days for a response just to hear....... "refresh the connection try again".

A CRM that compliments and expands your MYOB capabilities

Kommentare: We have been looking for a CRM for a long time and needed to find a software that caters not only for our sales team but also one that would incorporate our existing processes and accounting system ie MYOB. We had looked at other softwares but the MYOB integration was not available so they only did half the job. The MYOB integration and comprehensive modules selection made us feel that Tall Emu was the perfect, and obvious choice for our business for now and as our company grows. With Tall Emu being owned by MYOB there is also the comfort of knowing that the product will continue to grow and improve. Unlike other off-the-shelve softwares, the support has been excellent with quick responses when required.

Vorteile:

- Integration with MYOB data- Expanded Inventory management features including Landing costs- Lead management- Email integration- Comprehensive data capture - Ability to export data to Excel- Excellent customer support- Expansive array of modules for business that go far beyond MYOB's current capabilities, these including manufacturing, inventory management, project management, marketing etc. We are not currently using all of these modules but look forward to incorporating them into our business processes as our company expands.

Nachteile:

- User interface is a bit old school but I have been advised that this is will be changed and enhanced in the near future

The right choice

Kommentare: Flowing information between customers, companies and accounting packages without having to re-enter or have complicated integrations has been fantastic. The support staff actually know and understand the product, provide great advice, and get back to us quickly with clear steps/options when we hit a challenge. With 30 years working in various environments I find this to be quite rare.

Vorteile:

Tall EMU is the backbone of our business. Being able to view everything from a customer/company perspective, inventory management, integrating with shopping carts and accounting packages were key requirements. In researching the market we couldn't find anything that came close in terms of breath and depth of features at this price point. Getting a B2B portal out of the box was the cream. Packages often claim seamless integration but it is rarely true. So far we find the Tall Emu integrations simply work and easy to setup.

Nachteile:

We work on a Mac platform and the Outlook integration isn't available yet, although this is on the roadmap we are told. Some fields can't be block updated at this time.

Great CRM for any growing business

Kommentare: It has served the business well so far, and I am impressed with the continued efforts to improve and develop it further.

Vorteile:

Intuitive and very easy to use. Connects readily and easily with accounting software (MYOB). Proactive and prompt support team. A lot of demonstration and detailed explanation videos on the website.

Nachteile:

The Name (doesn't do the product any justice). Being able to create your own reports, would be better than the standard pre-loaded reports.

Tall Emu CRM Review

Kommentare: The Tall Emu team members are great, a team you can trust, they care about you and work with you.

Vorteile:

The amount of adaptability within the programme itself, you can tailor some features without getting a programmer. Very easy to read not left hunting around and looking for things. Very well laid out without too much information and if you want that information you can drill down. The icons are grouped together with heading allowing to quickly find and use the functions. Consistency of the features between the different tabs making it very simple and easy to train team members. The ability to connect to other programmes and also the range of programmes.

Nachteile:

Dashboard needs improving, we knows that's coming. Document Library needs to be more a windows functionality to make searching and saving documents easier, with trends of moving away from paper it would be to have this looked at.