Durchschnittliche Bewertung

7 Bewertungen
  • Gesamt 4.9 / 5
  • Benutzerfreundlichkeit 4.4 / 5
  • Kundenservice 5 / 5
  • Funktionen 4.6 / 5
  • Preis-Leistungs-Verhältnis 4.7 / 5

Produktdetails

Angaben zum Hersteller

  • Schneider Electric
  • http://software.schneider-electric.com/

Über Protean

Prozessfertigungslösung für Pharma, Life Sciences, Lebensmittel-, Getränke- und Chemieunternehmen.

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Protean Funktionen

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Die hilfreichsten Reviews für Protean

Protean has transformed how we operate and do business

Bewertet am 9.1.2018
Jonathan B.
Commercial Manager
Maschinenbau oder Wirtschaftsingenieurwesen, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
4 / 5
Benutzerfreundlichkeit
4 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
4 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Much quicker to issue jobs, get them done, get the info, quote for repairs and invoice on the completion.
Complete traceability of events, no lost emails or 'who's dealing with this' scenarios.
The engineers can take photos on their phone and send them straight to the office via Protean to ensure we quote for and order the correct replacement part.

Vorteile: All relevant modules in one place with live data and analysis using the Protean Intelligence feature. No need for additional spreadsheets to support it, it's all here in one package.
Excellent telephone and email customer support with webinars, videos, and online help also available.
Easy to use app which isn't web based so doesn't rely on network connection for continued usage
Regular software updates.
Protean are receptive to enhancement requests for future updates to their software.

Nachteile: Enhancement requests can take a while to implement, but any bugs found are usually ironed out quickly.
Bespoke reports or specific software changes can be quite costly.
Learning curve can be steep for new software users due to power of software (it doesn't hold your hand through processes), but classroom training is available in Coventry.

Very Happy Customer

Bewertet am 8.4.2019
Barrie P.
Director
Hausmeisterservice, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
4 / 5
Benutzerfreundlichkeit
4 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: From the initial discussion we had through to the implementation and eventual roll out of the system Protean were absolutely brilliant, I remember the go live day, we had one of their support guys on site to help deal with any last minute issues, there were none !!! by 10am we were drinking coffee and chatting. As a business owner you need to be sure you have good systems in place so that staff can undertake the work quickly and efficiently. I have no problem recommending Protean, we are all very happy with the system.

Vorteile: It is tried and tested so when a new release comes out it works every time.
Once you understand the system it is very powerful and can produce a lot of very useful information.
The quality of the end result paper work that the customer sees is very good.
although this is an off the shelf product it can be adapted to most situations. (more than others on the market)

Nachteile: When looking initially it can be a little confusing as it looks complicated, that soon goes away once you understand the layout.
The web portal could look a bit nicer.

Protean is core to our operations and their support is excellent.

Bewertet am 1.12.2017
Simon M.
Head of After Sales
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
4 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
4 / 5
Preis-Leistungs-Verhältnis

Vorteile: Protean is very user friendly and intuitive for the users. New users find it very easy to work with and can quickly get a grasp of the basics. The support we get from Protean is very good, the help desk team are very responsive and can usually resolve any issues very quickly. The engineer PDA's are simple and clear to use and we are looking forward to the improvments in the planner board. Protean are evolving their product and listen to our feedback positively.

Nachteile: At times we find that the reporting is a bit clunky, but we are told this will be resolved when we upgrade.

Have been using the software for over 10 years, would not consider using anything else

Bewertet am 27.2.2018
Nigel P.
Operations Director
Bau, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
4/5
Gesamt
4 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Control of our operations, invoices out on time, visibility of our performance

Vorteile: The ability to extract data to Excel and to do the acrobatics thereafter, quick and easy analysis is possible. There is a full audit trail to satisfy the finance auditors. Support is excellent, the support staff know their product inside out.

Nachteile: Getting non standard reports can be costly and takes time, but that's about it. We use multi currency features which was a challenge to get it working properly, but it works perfect now

One year in

Bewertet am 4.6.2019
Andy D.
Director
Hausmeisterservice, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: we have combined all our separate systems into protean with great success

Vorteile: Very user friendly, saves a huge amount of time.

Nachteile: multi equipment jobs can be difficult to make corrections if not done correctly first time

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