Durchschnittliche Bewertung10 Bewertungen
- Gesamt 4.8/5
- Benutzerfreundlichkeit 4.5/5
- Kundenservice 4.9/5
- Funktionen 4.5/5
- Preis-Leistungs-Verhältnis 4.7/5
Angaben zum Hersteller
- Schneider Electric
Prozessfertigungslösung für Pharma, Life Sciences, Lebensmittel-, Getränke- und Chemieunternehmen.
Die hilfreichsten Reviews für Protean
Bewertet am 20.11.2019
Vorteile: I love what (Sensitive Content Hidden) are doing with Protean. For us Protean is not just a piece of software we use everyday. It is central to our business operating and performing and the team at Protean understand this. We feel valued as a customer, it is a personal relationship and every staff member at Protean cares about Bennie and our success, which is phenomenal. As a Group we have many many software suppliers and Protean rank at the very top. Protean is more than a software company, they are a business Partner of Bennie.
Nachteile: I still looks a bit legacy, and has a couple of quirks. But Protean are engaging with customers on the roadmap and we know this is changing, so we are looking forward to the future.
Bewertet am 9.1.2018
Protean has transformed how we operate and do business
Much quicker to issue jobs, get them done, get the info, quote for repairs and invoice on the completion.
Complete traceability of events, no lost emails or 'who's dealing with this' scenarios.
The engineers can take photos on their phone and send them straight to the office via Protean to ensure we quote for and order the correct replacement part.
All relevant modules in one place with live data and analysis using the Protean Intelligence feature. No need for additional spreadsheets to support it, it's all here in one package.
Excellent telephone and email customer support with webinars, videos, and online help also available.
Easy to use app which isn't web based so doesn't rely on network connection for continued usage
Regular software updates.
Protean are receptive to enhancement requests for future updates to their software.
Enhancement requests can take a while to implement, but any bugs found are usually ironed out quickly.
Bespoke reports or specific software changes can be quite costly.
Learning curve can be steep for new software users due to power of software (it doesn't hold your hand through processes), but classroom training is available in Coventry.
Bewertet am 8.4.2019
Very Happy Customer
Kommentare: From the initial discussion we had through to the implementation and eventual roll out of the system Protean were absolutely brilliant, I remember the go live day, we had one of their support guys on site to help deal with any last minute issues, there were none !!! by 10am we were drinking coffee and chatting. As a business owner you need to be sure you have good systems in place so that staff can undertake the work quickly and efficiently. I have no problem recommending Protean, we are all very happy with the system.
It is tried and tested so when a new release comes out it works every time.
Once you understand the system it is very powerful and can produce a lot of very useful information.
The quality of the end result paper work that the customer sees is very good.
although this is an off the shelf product it can be adapted to most situations. (more than others on the market)
When looking initially it can be a little confusing as it looks complicated, that soon goes away once you understand the layout.
The web portal could look a bit nicer.
Bewertet am 26.11.2019
Excellent software and a great, innovative company to partner with
Kommentare: This software has brought large operational improvements already and we can see that it will continue to benefit our business in the forthcoming years.
Vorteile: Protean caters for all our business & operational needs thank to the large variety of modules available from CRM through Job, Planner, Mobile App. The software makes it easier for staff to carry out their daily duties efficiently & paper free and has the flexibility to allow us to configure it to cater for our needs. The support we get from Protean is excellent, always providing great customer service. Protean Software are a great business partner and are continually enhancing their software functionality to benefit us. An additional bonus to us is that they offer a bolt-on Hire module. This allows us to specifically manage this aspect of our business. We initially reviewed and considered several other software platforms but are very pleased we choose to select Protean. It is a great business solution.
Nachteile: Non particularly. We should have spent more time practicing, prior to going live. We were advised very clearly to do this but did not allocate sufficient time to our team.
Bewertet am 21.11.2019
Great Time Saver
Kommentare: Protean has allowed us to produce far more accurate records and reports, and makes the general day to day job for our staff much easier. It also allows us to plug gaps where the previous processes could have had things slip through the net. It's not perfect, but compared to other companies in our field, the functionality and value is far beyond many of the competitors alternatives.
Vorteile: The software has allowed our company to keep an accurate record of all works completed, and services due. Previously this was much more of an issue, and it has helped to streamline our processes, in turn making the team more efficient, and providing our clients with a much more fluid and improved service.
Nachteile: There are a few areas where the software can be slightly frustrating, the way our contracts are set up can sometimes cause us minor issues within the system, but on a whole the positives hugely outweigh any negatives.