Durchschnittliche Bewertung7 Bewertungen
- Gesamt 4.9 / 5
- Benutzerfreundlichkeit 4.4 / 5
- Kundenservice 5 / 5
- Funktionen 4.6 / 5
- Preis-Leistungs-Verhältnis 4.7 / 5
Angaben zum Hersteller
- Schneider Electric
Prozessfertigungslösung für Pharma, Life Sciences, Lebensmittel-, Getränke- und Chemieunternehmen.
Die hilfreichsten Reviews für Protean
Bewertet am 9.1.2018
Protean has transformed how we operate and do business
Much quicker to issue jobs, get them done, get the info, quote for repairs and invoice on the completion.
Complete traceability of events, no lost emails or 'who's dealing with this' scenarios.
The engineers can take photos on their phone and send them straight to the office via Protean to ensure we quote for and order the correct replacement part.
All relevant modules in one place with live data and analysis using the Protean Intelligence feature. No need for additional spreadsheets to support it, it's all here in one package.
Excellent telephone and email customer support with webinars, videos, and online help also available.
Easy to use app which isn't web based so doesn't rely on network connection for continued usage
Regular software updates.
Protean are receptive to enhancement requests for future updates to their software.
Enhancement requests can take a while to implement, but any bugs found are usually ironed out quickly.
Bespoke reports or specific software changes can be quite costly.
Learning curve can be steep for new software users due to power of software (it doesn't hold your hand through processes), but classroom training is available in Coventry.
Bewertet am 8.4.2019
Very Happy Customer
Kommentare: From the initial discussion we had through to the implementation and eventual roll out of the system Protean were absolutely brilliant, I remember the go live day, we had one of their support guys on site to help deal with any last minute issues, there were none !!! by 10am we were drinking coffee and chatting. As a business owner you need to be sure you have good systems in place so that staff can undertake the work quickly and efficiently. I have no problem recommending Protean, we are all very happy with the system.
It is tried and tested so when a new release comes out it works every time.
Once you understand the system it is very powerful and can produce a lot of very useful information.
The quality of the end result paper work that the customer sees is very good.
although this is an off the shelf product it can be adapted to most situations. (more than others on the market)
When looking initially it can be a little confusing as it looks complicated, that soon goes away once you understand the layout.
The web portal could look a bit nicer.
Bewertet am 1.12.2017
Protean is core to our operations and their support is excellent.
Vorteile: Protean is very user friendly and intuitive for the users. New users find it very easy to work with and can quickly get a grasp of the basics. The support we get from Protean is very good, the help desk team are very responsive and can usually resolve any issues very quickly. The engineer PDA's are simple and clear to use and we are looking forward to the improvments in the planner board. Protean are evolving their product and listen to our feedback positively.
Nachteile: At times we find that the reporting is a bit clunky, but we are told this will be resolved when we upgrade.
Bewertet am 27.2.2018
Have been using the software for over 10 years, would not consider using anything else
Kommentare: Control of our operations, invoices out on time, visibility of our performance
Vorteile: The ability to extract data to Excel and to do the acrobatics thereafter, quick and easy analysis is possible. There is a full audit trail to satisfy the finance auditors. Support is excellent, the support staff know their product inside out.
Nachteile: Getting non standard reports can be costly and takes time, but that's about it. We use multi currency features which was a challenge to get it working properly, but it works perfect now
Bewertet am 4.6.2019
One year in
Kommentare: we have combined all our separate systems into protean with great success
Vorteile: Very user friendly, saves a huge amount of time.
Nachteile: multi equipment jobs can be difficult to make corrections if not done correctly first time