Wer nutzt diese Software?
For the convenience store and restaurant industries.
Durchschnittliche Bewertung4 Bewertungen
- Gesamt 4.8/5
- Benutzerfreundlichkeit 4/5
- Kundenservice 4.5/5
- Funktionen 3.8/5
- Preis-Leistungs-Verhältnis 4.2/5
- Preisinformationen Contact Paytronix for a pricing quote.
- Kostenlose Version Nein
- Gratis Testen Nein
Cloud, SaaS, Web
Support während der Geschäftszeiten
Angaben zum Hersteller
- Paytronix Systems
- Gegründet 2001
Paytronix is a provider of SaaS customer experience management (CXM) solutions for restaurants and convenience store brands. Through its innovative software design and integrations with widely used point of sale systems, Paytronix empowers more than 330 customers with the flexibility to build unique, revenue-enhancing guest experiences. Customers benefit from big data consumer insights that Paytronix generates through 1-to-1 engagement with more than 165 million loyal guests.
Die hilfreichsten Reviews für Paytronix
Bewertet am 19.11.2019
A Great Loyalty Software!
Kommentare: Paytronix is really easy to work with. They are the only vendor I know that hosts a yearly conference where one of the segments is asking its clients what could be better. And every year, they focus on some of those items and have that functionality ready to go by the following conference, if not sooner. They want to offer a valuable product, and their representatives care about the success of your loyalty program. Even though some of the functionality could be enhanced, I would highly recommend this vendor to everyone.
Vorteile: I work with a lot of vendors on a daily basis. Paytronix representatives are eager to help you accomplish your business goals through their platform, and offer data-supported recommendations that could help enhance the loyalty program. Their goal is to an all-in-one tool, and their platform offers a lot of different features. They support email marketing, they have a mobile app which can also do geofencing, and their loyalty features are expansive, which allows for complex, segmented loyalty campaigns.
Nachteile: The platform isn't the most user friendly, and some organization features could go a long way. We can't sort our emails into folders, so naming conventions are key to finding a particular send. Account filters, what you would use to segment a campaign, cannot be edited once they are saved, which causes a lot of duplication if segmenting changes before a campaign goes out. Like I said in the Pros section, their offerings are expansive. However, when a company offers so many products, it can be hard to prioritize the optimization of functionality for all of those items internally.
Bewertet am 17.3.2019
Robust Loyalty Program provider
Kommentare: Paytronix can be a terrific business partner in launching, maintaining, upgrading, and enhancing your loyalty program. They will help you set up, execute and evaluate campaigns with a lot of knowledge and energy. We especially appreciate their partnership with businesses when developing new features. They will often ask users for advice and testing during the development phase as well as offer beta tests to make sure they are meeting their clients' needs.
Vorteile: Paytronix cares a lot about what their users think and are constantly working to improve their product to meet their customers' particular needs. We have seen several features developed as a result of direct user input, especially gathers from their annual users conference. They seem to be on the leading edge of predictive analytics and offer valuable insights into user habits. They also have very active Techinical Consultants who are invested in the success of your campaigns and business.
Nachteile: Paytronix is not the strongest player in the email/messaging part of a loyalty platform. Although they have a great staff to set up templates, the filtering and formatting process isn't as user-friendly as it could be. Their mobile application is also very structured with little room for customization, so you may want to consider third party app development. They are also not strong in text/SMS messaging.
Bewertet am 19.11.2019
Kommentare: It has been really good! Rarely run into issues and thankful that when there is one it seems to be recognized quickly and fixed promptly. Seems like you continue to ask for feedback and that is appreciated.
Vorteile: I like how all personal account information is in one spot. It doesn't require you to click through multiple pages when updating a guest on the info they have given us. It is very user friendly when reviewing transaction history.
Nachteile: I wish that there was an "undo" button. If you added on rewards with a 1 month expiration, but actually needed it for 1 week, then you have to go back and void the rewards and then re-add them. It can make the transaction history look back and confusing if the guest were to ever view it. Also, it would be nice if we could add tickets from past days on double points days and have a way to "click" to make sure double points aren't applied when adding the ticket manually.
Bewertet am 18.11.2019
Kommentare: We use paytronix with our clients rewards system. It goes hand in hand with zendesk software we use it with. It makes finding customers, combining accounts, adding points and removing points easy.
Vorteile: I like most about paytronix is its simple to use. Also if you font understand a function you can go yo the help section that makes understanding all functions easy.
Nachteile: I like least about the software is sometimes it will glitch and not allow you to perform a task without adding a favorite location that is not working or takes a long time to select it.