Blackbaud Altru

Blackbaud Altru

von Blackbaud

Wer verwendet Blackbaud Altru?

Allgemeine Zulassungsorganisationen: Museen Arboretum/Garten Historische/Denkmalpflegevereine Historische/Denkmalpflegevereine Natur/Umwelt Zoo/Aquarium

Was ist Blackbaud Altru?

Mit Blackbaud Altru kann dein Unternehmen Zulassungen, Mitgliedschaften, Spendenaktionen, Waren, Marketing und mehr in einer revolutionären, cloudbasierten Softwarelösung konsolidieren und dir so einen klaren Überblick über deine Unterstützer geben.

Blackbaud Altru – Details

Blackbaud

http://www.etapestry.com

Gegründet 1981

Blackbaud Altru – Preisübersicht

Blackbaud Altru bietet keine Gratisversion und keine kostenlose Testversion. Weitere Preisinformationen für Blackbaud Altru findest du unten.

Kostenlose Version

Nein

Gratis Testen

Nein

Einsatz

Cloud, SaaS, Web

Mobile - iOS Native

Mobile - Android Native

Training

Persönlich

Live Online

Webinare

Dokumentation

Kundenbetreuung

Support während der Geschäftszeiten

Online

Blackbaud Altru Funktionen

Museumssoftware
Ausstellerverwaltung
Geschenkeladen-POS
Inkasso-Management
Kartenverkauf
Mitgliedschaft-Management
Subventions-Management
Veranstaltungsmanagement
Versicherungsmanagement

Blackbaud Altru – Nutzerbewertungen

Zeigt 5 von 31 Nutzerbewertungen

Gesamt
4.1/5
Benutzerfreundlichkeit
3.7/5
Kundenservice
4.5/5
Funktionen
3.8/5
Preis-Leistungs-Verhältnis
4.1/5

After 8 years we have found the promised land!

Bewertet am 22.6.2018
William (bill) S.
CFO & Vice President of Business Affairs
51-200 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
5/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis

Vorteile: The support and the solution go hand in hand. We went "live" just over 12 months and we are learning more and more everyday on how we can leverage the solution. 100% integrated with our accounting. Blackbaud has setup a platform that is engaging and interactive for users to connect with others in the community as well as developers. The solution is improving and so are we.

Nachteile: Sometimes we find development improvements that seem critical to our organization to take longer then we would like. But we live in a day of instant gratification and once recognized we can be patient.

A complete non-profit fundraising and ticketing tool

Bewertet am 9.7.2019
Adam C.
Data Analyst
Museen & Institutionen, 51-200 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Quelle des Nutzers 
4/5
Gesamt
4/5
Benutzerfreundlichkeit
4/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
4/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Initially, we saved tens of thousands of dollars migrating our POS, CRM, and online ticketing platforms to the single Altru platform. We've never regretted it. That was about seven years ago, and we're still happily using it. Altru generally does everything we want it to do. It's great for admissions and event ticketing but not a great tool for email marketing or running a gift shop, though it does send bulk emails and allows you to sell merchandise. If you have an email marketing tool or gift shop software, keep it.

Vorteile: All our donor, patron, and visitor information is in one place, secure in the cloud. We rely on Altru to keep all our sales, donor, and member records together so we can see all the ways our constituents connect with us. This also makes reporting much easier, having all earned and contributed revenue recorded in one database. This also makes training easier, as there's only one system that many of our staff need to learn and interact with, everyone from ticket sellers to fundraisers. Finally, using one cloud-based system requires fewer administrators and no server hardware, streamlining staff and IT costs.

Nachteile: The financial and revenue setup can be intimidating, since there's a general ledger behind all the sales and revenue transactions. A general ledger must be set up, fiscal years created, transactions mapped, payment types created, payment methods created, etc. It can be daunting without a background in accounting or bookkeeping. You will need a trained financial professional to help oversee the financial configuration. Blackbaud will help you set this up initially, but you will need someone knowledgeable to oversee those parts.

Awesome!

Bewertet am 10.2.2019
Lisa S.
Associate Director, Donor Relations/Prospect Research
Museen & Institutionen, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
5/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Originally purchased with ticketing in mind, the entire organization uses Altru for fundraising, notes, accounting interface, membership, events, donations, analysis and reporting. It has given the ability for staff to know about the donors & ticket buyers and how they interact with the organization. This opened up the lines of communication for staff allowing everyone to work together.

Vorteile: Altru has everything in one place. No reason to have multiple databases and separate spreadsheets not talking to each other. Invited your constituent to an event, they gave a donation, bought a ticket, they became a member, received a mailing? It's all there on the constuent's page. Notes, relationships, interactions, documents uploaded are all in that constituent record. The canned reporting for membership and sales is good and is easily supplemented by specific queries that you build.
Customer Service is incredible. Besides knowledge bases, an awesome community for sharing and getting info, the chat service is incredible. They actually solve issues and answer questions with real experts.

Nachteile: The online webforms are very basic and could be better to help with the user experience. The email directly from Altru is cumbersome and not user friendly, which is sad since it does give the ability to be shown in the constituent record. But I hear they are working with Mail Chimp to streamline this.

Jack of all trades, master of none

Bewertet am 16.11.2015
Dan P.
IT Manager
Bildende Kunst
Verwendete die Software für: 6-12 Monate
Quelle des Nutzers 
Quelle: SoftwareAdvice
4/5
Gesamt
3.5/5
Benutzerfreundlichkeit
3/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Vorteile: It has allowed us to consolidate almost all of our operations into one database and get a more complete view of our patrons and donors! They are constantly updating it, which is good! And their support team is excellent.

Nachteile: Like my title suggests, you will most certainly find frustrating things about this product. The biggest letdown of this product is the merchandise module. Do not expect to be able to use it unless you run a very small gift shop. My larger frustration is that Blackbaud's teams didn't seem to communicate with each other or take lessons learned when building different products. Raiser's Edge is a leading product in the development world, Altru should have essentially been built around Raiser's Edge with the additional features needed for an Arts & Culture org, but instead they built an entirely different system with it's own quirks and issues and lacks functionality that Raiser's Edge has. As I understand it, though, Blackbaud is working hard to change this, as well as unify their product line, so this review may change soon enough!

Altru does it all!

Bewertet am 13.12.2018
Chelsea D.
Database Manager
Museen & Institutionen, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Quelle des Nutzers 
5/5
Gesamt
4/5
Benutzerfreundlichkeit
5/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
4/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: I have been using Altru for about a year in a database management position. There were so many training resources available when I first started, and continued support from our account manager and chat support. There is an article for every problem I could run into. It has been a great experience learning how to use this database and implementing the use of awesome features that we weren't previously using!

Vorteile: I love that my company doesn't have to have many different databases to perform various tasks. Altru allows us to have a complete 360 view of our organization and our customers. We use it for all of our CRM needs - ticketing, programs, special events, donors, memberships, revenue reporting, etc. The support available through the parent company Blackbaud is so helpful for working out the kinks, as well.

Nachteile: This software is very expensive. Especially since the primary organizations who use Altru are non-profits.