Durchschnittliche Bewertung38 Bewertungen
- Gesamt 4.3/5
- Benutzerfreundlichkeit 4.2/5
- Kundenservice 4.1/5
- Funktionen 4.2/5
- Preis-Leistungs-Verhältnis 4.8/5
- Startpreis 9,00 $/Monat
- Kostenlose Version Ja
- Gratis Testen Nein
Cloud, SaaS, Web
Installiert - Windows
Angaben zum Hersteller
Ein Open-Source Kundendienst-System, das eingehende Dienstleistungsanfragen organisiert, verwaltet und archiviert.
- Automatisiertes Routing
- Kundenspezifisches Branding
- Management von Dienstgütevereinbarungen (SLA)
- Self-Service Portal
- Verfolgung von Interaktionen
- Warnungen / Eskalation
Die hilfreichsten Reviews für osTicket
Bewertet am 8.6.2017
Great Help Desk Ticket System
Vorteile: oS Ticket has been a great IT Help Desk system for our company. Users can easily send in a help request via email, and oS ticket automatically creates a ticket and alerts our help desk. The system allows for tickets to be assigned to different technicians, change hands, and keeps a detailed note/tracking of everything associated with the ticket. There are a lot of great reports as well, including # of tickets closed, average response time, etc.
Bewertet am 5.6.2018
Rock solid, no problems or outages related to the software for over 9 years!
Kommentare: This software gives our employees a place to report problems to multiple departments and receive timely answers to their technical issues. It allows us to measure metrics for performance, and see trends in issues. Importantly it also allows us to have a historical reference of all problems, outages, etc.
Vorteile: osTicket is the best open source ticking system out there. Did I mention that it's free? It's fairly easy to customize and is very intuitive! It has an active support forum and community supporting it. There are third party developers that have created (free and paid) plugins and modifications to help others customize their system to their environment and companies needs. Need paid support or hosting? Need custom installation services? Have a feature that isn't available that you need? Enhancesoft, the parent company that owns and pays developers to work on the project, offer all of that.
Nachteile: There are a couple of features that I think are important that this type of product has, and they [the developers] have been really slow to implement them. Responsive Themes being the biggest of these. While you can modify it to make your own themes this type of feature is needed. note: Devs have promised this with the forth coming 2.0 release.
Bewertet am 20.12.2019
Kommentare: Overall osTicket has significantly helped me streamline our IT support in a mid-sized company.
Vorteile: osTicket is an open-source help desk ticketing system. It has all the best features, is easy to set up, deploy, and maintain and is fully customizable. I needed a help desk platform that could be hosted on-site and osTicket has fit the bill perfectly.
Nachteile: I really don't have any cons for this software. It's open-source and the developers monitor their support forums well so issues can be resolved in a timely manner.
Bewertet am 8.11.2016
Probably Best Free Customer Support Platform ever.
OSTicket is so far my beloved customer support system when it comes to free platforms and easy of use functionality. I have spent over 1 year of managing and using OsTicket with 18 different agents and 4 separate departments. Thus, I will share my review of the system below in few words.
(Please note this is about the self-hosted package of OsTicket, not Cloud-based.) The main advantage of the system is its nature of being equipped with all the necessary functions to maintain the medium sized companies support platform. It is a convenient system to carry out daily support-related tasks, answer tickets, have an unlimited number of cases/departments/agents, etc. In terms of simplicity, OSTicket is really user-friendly and easy to use platform that perfectly realises its own purposes of being reliable ticketing system. It is easy to install and maintain, the internal admin and agent user face are user-friendly as well. The main disadvantage of the system might be its lack of statistical measurements. It was the main aspect I was lacking while using the OsTicket. It is really hard to get the valuable statistical data from OSTicket regarding the agents, their working levels, times, etc. Basically, there is just one simple page of "Statistics" that shows the quantity of the tickets and some basic stuff and that's all. Nothing else about the statistics. Furthermore, another disadvantage is its lack of social integration. The reason I decided to move my company to another platform was that I couldn't integrate the OsTicket with Facebook & Twitter platforms. There are other little disadvantages, however, not worth mentioning as they don't make a big different. All in all, if not the aforementioned disadvantages of the system, OSTicket would be one of the best solutions for the small and medium-sized companies' support system needs. However, as it's completely free I'm nothing but grateful to the developers who developed this wonderful system and share it for free.
Bewertet am 14.1.2018
Free and easy to setup support ticket system to deliver a great user support experience.
Vorteile: Being free to use and easy to implement and setup, osTicket is suitable for non-profit and small business. osTicket offers large set of features and options that enables to customize and deliver great user support experience for example you can create custom departments, customize support system pages and modify ticket fields like adding additional ticket fields. osTicket is a very customizable support ticket system that offers many options to help customize all aspects of user support experience like the ability to customize departments, emails sent to user, pages and alerts. osTicket offers an easy to setup knowledge base of frequently asked questions to help minimize support requests.
Nachteile: osTicket lacks some important options and features like the option to automatically close tickets after a certain period of time, an option to disable Overdue behavior and the lack of custom themes of both user and agent interfaces.