Wer nutzt diese Software?

eCommerce- und M-Commerce-Unternehmen, die in Card-not-Present-Umgebungen tätig sind.

Durchschnittliche Bewertung

65 Bewertungen
  • Gesamt 4.7/5
  • Benutzerfreundlichkeit 4.4/5
  • Kundenservice 4.7/5
  • Funktionen 4.5/5
  • Preis-Leistungs-Verhältnis 4.7/5

Produktinformationen

  • Kostenlose Version Nein
  • Gratis Testen Nein
  • Einsatz Cloud, SaaS, Web
  • Training Persönlich
    Live Online
    Webinare
    Dokumentation
  • Kundenbetreuung 24/7 (Live Vertreter)

Angaben zum Hersteller

  • Kount
  • http://www.kount.com
  • Gegründet 2007

Über Kount

Kount ist die führende Lösung zur digitalen Betrugsprävention, die von 6.500 Marken weltweit eingesetzt wird. Kount wird auch von einigen der weltweit größten Zahlungsdienstleister, Gateways, Wallets, Prozessoren und Käufern verwendet. Die patentierte Technologie von Kount kombiniert Fingerabdrucknahme über Geräte, überwachtes und unbeaufsichtigtes maschinelles Lernen, eine robuste Policy- und Rules-Engine, Business-Intelligence-Tools sowie ein webbasiertes Fallmanagement- und Untersuchungssystem.

Kount Funktionen

  • Benutzerdefinierte Betrugsparameter
  • Betrugsüberwachung prüfen
  • Ermittlernotizen
  • Für Versicherungsbranche
  • Für das Bankwesen
  • Interne Betrugsüberwachung
  • Mustererkennung
  • Transaktionsgenehmigung
  • Zugriff-Sicherheitsmanagement
  • Deep Learning
  • ML-Algorithmusbibliothek
  • Modell-Training
  • NLP
  • Prädiktives Modellieren
  • Statistische / mathematische Werkzeuge
  • Visualisierung
  • Vorlagen

Die hilfreichsten Reviews für Kount

Highly Recommended

Bewertet am 18.12.2018
Marimay A.
TML/Debit Memo/Fraud Analyst
Outsourcing/Offshoring, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
5/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: A lot of fraud and unauthorized transactions were captured. And helps minimized the losses of our company due to fraud transactions. Big thanks to Kount

Vorteile: Kount gives us the details and options to identify fraud, specially in online purchases. It's very risky for us merchant to approve all transactions. When I was a fraud agent way back 2014 we did manual fraud check that's very tragic and difficult. When Kount was introduced to us it makes our work a lot better and easier. All information was already given all we have to do is to study how Kount works and I was really impress about the details and features.

Nachteile: So far working with kount is easy. I hope someday Kount will upgrade into more specific details specially under card name matching with bank record. I know it's really hard to do that because of the wide coverage of all the bank systems all over the world, but someday Kount will and can. :-)

Enjoy using to help prevent fraud

Bewertet am 9.1.2019
Mindy K.
Customer Service/Financial Coordinator
Einzelhandel, 5.001-10.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
5/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: I have been able to determine bad versus good orders using the risk evaluation Kount provides. I have been able to stop bot orders from processing through our system while using Kount. I have been able to catch fraud by flagging risky info to decline because of Kount.

Vorteile: I like the fraud control functionality. There are options to create specific rules such as flagging skues and IP addresses to decline when triggering for an order. I can also create VIP lists for emails so that orders using certain domains are automatically approved. There are other options for rule management and VIP lists like device IDS, payment, addresses, etc and they can be set to decline, review, or approve based on my needs. This not only helps prevent fraud, but it also keeps good orders from being put on hold. I also like the Link Analysis and VIP Summary functions. Link Analysis is where I can see other orders that were placed using the same info like email, device ID, billing and shipping address, phone number, payment, and IP. VIP summary is where I can quickly decline or approve an email or address for a specific transaction. The Web Links is a nice feature as well. It allows me to keep web tools I use daily for confirming identity and managing chargebacks in one area of the Kount console.

Nachteile: When I do an order search, I need specific info like the order number, email, payment, etc. Since I am unable to search for a transaction with a specific dollar amount, I have to select a date and go through the entire list of orders to find what I am looking for. The reason for the search is to find a fraud order that I do not have the specific details for and the dollar amount is all I have. I usually find it, but it takes more time.

KOUNT: The Tireless Associate

Bewertet am 27.12.2018
Jason A.
FRAUD / CHARGEBACK ANALYST
Sportartikel, 501-1.000 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
5/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: I would say KOUNT has been so far a better experience than the manual review solution this company used previously. That was an often archaic and time consuming process that would often lead to mixed results and a lot of unnecessary chargebacks and work. I think another benefit that was not considered upon implementation of KOUNT in 2017 here was how the software is able to help us determine 'intent' for orders that appear to be shipping internationally. The products we build and sell cannot be shipped overseas, so when we see the details from KOUNT (IP Addresses, Bank Info, etc) - we're able to stop far many more international parts orders than we were able to before.

Vorteile: I think the fact that it is automated and learns your business is a huge factor in why I like the software. After nearly 2 years of running the rulesets, it can be left alone and it makes excellent decisions for our business and workflow. It is also a software that is quick to learn for new agents in our company. So far this year, I've been able train 2 additional agents to use KOUNT and they've been able to save thousands of dollars in product by learning how the software works.

Nachteile: Personally, I think the user interface leaves a lot to be desired. I often have to open up two or three windows of the program to be able to compare orders that might have an issue versus ones that are legitimate.
I would also love to see a reduction in false positives. We see often people with absolutely no links to fraud orders suddenly have a false positive and be denied. This can lead to additional emails or calls to our phone/email staff.

Kount Has Saved Us Money

Bewertet am 3.10.2019
Verifizierter Rezensent
Ecommerce Business Analyst
Sportartikel, 501-1.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
4/5
Gesamt
5/5
Benutzerfreundlichkeit
4/5
Eigenschaften & Funktionalitäten
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Kount has drastically reduced the amount of manual oversight required by our order processing team. Kount will find and flag orders that it suspects are fraudulent and most of the time it is correct. It basically works as a spam folder for our order processing team. We love Kount.

Vorteile: Kount does exactly what we want it to do. It flags fraud and potentially fraudulent orders. Our order processing team can then quickly check them and take the correct action. This has reduced the number of chargebacks and calls to customers to confirm order details.

Nachteile: In the very beginning of using Kount we were seeing either a lot of falsely identified fraudulent orders or we were seeing almost no flags. It seemed to take a little longer than we were expecting it to before Kount really started to "learn" which orders were legit or not.

Kount Pros & Cons

Bewertet am 18.12.2018
Robyn C.
Director of Operations
Einzelhandel, 51-200 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Quelle des Nutzers 
3/5
Gesamt
3/5
Benutzerfreundlichkeit
3/5
Eigenschaften & Funktionalitäten
3/5
Kundenbetreuung
3/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: We found that Kount was not as relevant in our industry as other fraud tools that are more geared toward the travel industry. I'm sure it works well for industries selling goods, however it didn't work well for us. Overall, our agents were at times confused, and most often not able to use Kount in their decision making process.

Vorteile: The ease of integration of the API was good. I also like that you can read where the device is, versus what IP they're using

Nachteile: There's a lot of conflicting information in the results, thus not helping us in our decision for fraud. I've not been able to turn in on live onto the front end of our website, because it has falsely identified bookings as highly suspect of fraud, when they are past customers. We were being advised a credit card was issued on a U.S. bank when we knew the BIN number was a Canadian Bank issued card. We also had difficulty making a decision when the Persona was high and the safety rating was high as well. Our agents (end users) really struggled with using it to help make a decision about a fraudulent purchase. Sorry, not likely what you wanted to hear.

Antwort des Softwareanbieters

von Kount an 28.12.2018

Hi Robyn,
We are sorry to hear that you are struggling with scores and ratings - Rudy M. from our client success team will be reaching out to help. Rudy and everyone at Kount are committed to making this a great success story for you! Thank you for reviewing Kount!

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