NewOrg

best mid-market option

Kommentare: The best solution for us at the moment in our price range. As we grow we'll begin looking for something a bit more robust at a higher price.

Vorteile:

This isn't the best NGO management software out there, but it is definitely the best option at it's pricing tier. It enables overall management of the many moving parts of an NGO. The organization manual is an amazing feature--internal documentation is something no one ever has time to do. Reporting generation is also crucial. Customer service really makes NewOrg stand out.

Nachteile:

There's a few features that we feel are missing, in particular re: internal communication platform options and data import. Other features could be improved upon, especially the report generation function and the donor module.

Great product!

Vorteile:

NewOrg has been a tremendous asset to our organization. It does so much from keeping all of our staff organized and in touch with what services are provided to our community to helping us with strategic decisions and thorough analysus. It's reporting features are fabulous and I love how much customization they allow. The support we get from NewOrg is amazing. Every staff person we interact with truly cares about our ability to be successful. They are deeply nonweldable about their system as well as ours! We feel like NewOrg is part of our family.

Nachteile:

There is very little we are not happy with. There are minor features we hope they come up with, such as scanning documents directly into the system. We do find they are a little on the expensive side, but it is worth every penny. We are very happy with NewOrg.

Best Bang for Your Buck Software

Kommentare: The implementation process was significantly easier than I expected. They were able to easily import all of our existing data. The customer support to this point has been better than any experience I have had.

Vorteile:

It easily captures all the data we need in an easy to learn format. The ability to customize reports is near endless. To this point, customer support has been phenomenal. The "bang for your buck" is the best in the business.

Nachteile:

Not everything is 100% customizable. For the cost, this is understandable.

Overall

Vorteile:

Online capabilities. I love that the volunteers can enter their own hours via the portal. I enjoy entering client data when out in the field using a tablet. Updates continue to improve capabilities.

Nachteile:

Mailing labels have to be downloaded into Avery online and more time consuming than it should. Updates sometimes affect our current data.

NewOrg Software Continues to Reign

Kommentare: superior logistics reporting with easy remote integration

Vorteile:

Easy to navigate with data driven outcomes for excellent reporting, flexible platform that is easily modified and the superior customer service are all reasons I recommend NewOrg

Nachteile:

The monthly cost is inching higher, but quality does cost

High level of customer satisfaction here!

Kommentare: I truly enjoyed being able to be a part of the development of how we wanted it to work and to be able to provide feedback and get great results from the NewOrg team to deliver a system that is exactly what we were looking for with some great features, which allows our organization to complete our daily tasks with a much greater level of efficiency. I appreciate the level of customer service that the NewOrg team provides, customer service like theirs is rare these days, but Greatly appreciated and makes the process smoother when dealing with something (a system) that can be confusing to some!

Vorteile:

I enjoy the high level of customization which can be created for the needs of your organization. I also truly enjoy working with [sensitive content hidden], the way he is able to understand our organizations needs and make the system reflect this is astounding! He is truly a gem! Thank you [sensitive content hidden]!!

Nachteile:

It took me a bit to learn, but that isn't because of anything to do with NewOrg. Sometimes, technology and I don't get along, but I can say that [sensitive content hidden] was always extremely patient and was great at walking me through a process so I could better understand how the system works!

Finally, no more MS Access!!

Vorteile:

Came from using MS Access, which I was okay with, but to get our data for the reports, I had to spend hours navigating through spreadsheets, forms, and cells. Again, it worked but was time-consuming, and on top of that very hard to minimize human errors and troubleshoot. It is VERY easy to use NewOrg. Love that most of the reports that I need are easily accessible with just one click. The support team is phenomenal and very patient!

Nachteile:

If I had to pick anything, the inventory system we are using now is not the best compared to what I am used but it is completely understandable as it was custom-built for us and was not originally something that was within the scope of NewOrg. It works fine but not ideal.

Seniors Job Bank

Kommentare: When I first came onboard as Executive Director, the message I received from the Board of Directors was that NewOrg was broken. Not only was it not broken, it has turned out to be even better than I expected. [sensitive content hidden] and his support team are reliable and creative and we think of them as part of our work team.

Vorteile:

We find that the applications within NewOrg work well and if we need updates, the support team is available to help us get what we need for our non-profit business.

Nachteile:

The only downside for me is the reporting application. I don't find it user-friendly.

Technology with Aloha

Kommentare: The overall experience with NewOrg has been very positive. From the beginning they have built the system to meet our specifications of data reporting outcomes that Na Hoaloha depends on for fulfilling our mission in service delivery for Kupuna.
Whatever additional needs or changes we require have been taken care of without delay. The Team at NewOrg takes the time to fully understand what and why we need to have information for use in reporting to our funders, as well as, for more efficiency in service delivery to our clients. Over the years, we have come to rely on them for their expertise in technology. It is a great partnership.

Vorteile:

What I like most about NewOrg is their service and support. They respond promptly and address any question or request expertly. The team is very knowledgeable and professional.

Nachteile:

I can't think of anything I do not like about NewOrg

Great Customer Service

Vorteile:

I received immediate and thorough support when asking for help inputting new forms into NewOrg. We received help to make things work specifically for how our organization needed them, and this was a huge help and relief.

Nachteile:

At first, it wasn't clear if we would be able to input forms the specific way we needed them- but with the support we received, we saw that that was not the case, which turned out to be very positive for us!

Surprisingly Flexible

Kommentare: A very interesting platform that gives you more access to your data and pages than many modern sites. There are multiple spots that enable you to write raw SQL so you can grab exactly the data you're looking for. And if you want you can make all sorts of patches on pages with a bit of javascript. Chances are that you'll need to spend a good amount of time up front thinking through the design for your workflow - which custom fields go with which types of records. But since you can configure it all on the fly you will only need to reach out to support when you don't know how to accomplish your thing. And their support has always been friendly to me.

Vorteile:

Allows you to create your own custom fields which apply to Customers or to their particular records. You can build any number of reports your own way, changing the column names, ordering, sorting. And for things that are more complex you can drop in a SQL snippet to get exactly the data and format you want.Lets you construct "Print Forms" which can be used for letters, fancier reports, signable PDFs, and more if you know javascript. Has a customer facing portal. Customers have their own set of uploaded files, and can make payments online (PayPal). Roll your own API for pulling data out. Full auditability of who edited which record, what they did, and when.

Nachteile:

Some advanced features require a lot of familiarity with how the site works, up to and including knowing database table and field names.Not much documentation so you'll rely on support or curiosity to fill gaps in your knowledge. Takes a while to understand all the moving parts. Some administrative menus aren't very intuitive. The great ability to customize things means you'll need to spend a fair amount of time customizing.

Exceptional product and service

Vorteile:

An unbelievable development team that not only tolerated numerous and tedious requests but went out of the way to customize a product that works best for us. Because of NewOrg we have been able to reassess and revamp our operations and programs to not just manage better but to help our clients better. Producing data for funding sourcing has improved greatly as well

Nachteile:

We have yet to experience any negative service or results

Implemented and Worth It

Vorteile:

Charting on paper was so tedious and chaotic, having everything in one place where staff can pull up face sheets and other records when on outing has been a major plus for us.

Nachteile:

I have not run into any cons in regards to New Org itself, the only issues I have had are in reference to getting responses from others involved in the community. Not NewOrg issue.

Excellent customer service and technical support.

Vorteile:

Throughout the entire development and implementation phases of our project, NewOrg was very engaged in the process and helped to ensure that the database would meet our critical needs. Post-launch they have been incredibly fast in addressing our support tickets when minor tweeks have been needed, in many cases issues have been resolved on the same day.

Nachteile:

Adapting our internal naming conventions for data fields to the language that NewOrg uses took us a minute to wrap our heads around.

Great organization with a great product

Kommentare: Excellent!

Vorteile:

The support team. Lots of software can fill the functions, but the support flexibility and responsiveness sets NewOrg apart.

Nachteile:

Just getting started with API access in 2023, but NewOrg has a very smart model in the integration space which should make it really easy and powerful to use.

Great Program

Vorteile:

Very easy to use and customizable. Customer service is responsive and very helpful.

Nachteile:

Complicated workaround to measure bednights.

User Friendly

Kommentare: The company is very attentive to our needs and designed a platform to fit our organizations.

Vorteile:

The platform is intuitive. We are a small, yet very busy office so it was important for us to have a system that we could integrate seamlessly.

Nachteile:

We have been 100% happy with the experience.

Case Management with New Org

Vorteile:

New Org is completely customizable. The staff was amazing as they helped us implement a system that was perfect for our implementation. If you are a non-profit organization looking for a case management system that will be completely customizable for your use, this is the software.

Nachteile:

New Org provides for all of our case management needs

Thoughtful, dedicated, professional

Kommentare: Our overall experience has been very positive

Vorteile:

We have used New Org for more than a decade and it continues to grow with the organization and meet our needs. The team at New Org are true thought partners in helping to create the most elegant and efficient solution.

Nachteile:

We don't have many complaints about the system. Any time we have a challenge, the New Org team helps us think through a better solution. While no system is perfect, their team and management are exceptional, personable, and highly responsive and that has kept us as users for more than a decade.

NewOrg works for us!

Kommentare: NewOrg is easy to use and their support staff is incredibly helpful.

Vorteile:

NewOrg replaced our in-house database that was running on a PC. Our data was lost when the pc crashed. Having our data in the cloud gives us peace of mind.

Nachteile:

We have not had any issues with NewOrg, it does everything we need.

Personalized Support

Kommentare: We've used NewOrg as our client database and CRM for several years now. NewOrg is flexible, responsive CRM that has always met our needs, and when the needs change, the NewOrg Support and Development teams are there to support those changes. The NewOrg team is very responsive and easy to work with, and specializing in non-profit organizations, understands the unique challenges to operations in the sector. I would recommend NewOrg to any non-profit organization looking for a scalable CRM solution that can be customized to meet their unique needs.

Vorteile:

- Great support team- Customizable and expandable- Wide range of features

Nachteile:

- Learning curve for staff (though this would be applicable to all CRMs)

Customizable for organizations of all sizes.

Kommentare: We have been able to go from using multiple spreadsheets, folders, and drives to using only one system to hold all the information we need.

Vorteile:

When searching for the right software, we came across a number that worked well for smaller programs but not for growth. With NewOrg, we can grow our small organization into something great without worrying about changing it in the future. This software can handle multiple users seamlessly and was customized to fit our needs. I can easiily gather data for grant reports, and no longer have to create formulas to create my charts. Support service is wonderful and was another reason we chose NewOrg.

Nachteile:

The calendar does not sync with my google calendar for security reasons.

Highly customizable and versatile CRM

Kommentare: Overall we have had a very positive experience with NewOrg utilizing it for client profile management. We interface with the system everyday, and we appreciate how much we can categorically organize and store information, which makes generating reports a breeze. We have been able to tailor the system to meet our needs, and we have been satisfied with how much the NewOrg team has continued to customize our system to meet those needs. We know the system is capable of doing more than what we use it for, which goes to show that it is a very well-rounded and capable CRM.

Vorteile:

We have been NewOrg clients for almost 5 years now, and we find that it works tremendously well for the purposes of client management. From providing the customized webform for clients to utilize, to providing a detailed backend for user management of client information, the system has consistently met our needs. The NewOrg team is very receptive to our customization requests, and the system itself is very customizable.

Nachteile:

Because it is so customizable, sometimes the set up process can be a bit clunky. Additionally, the interface looks a little old school, but what I appreciate is that NewOrg spends more time and resources making sure they are meeting their clients needs rather than creating a shiny and gorgeous-looking system with no substance.

Contact Database and More!

Vorteile:

NewOrg provides the Flexibility to streamline our nonprofit organization.

Nachteile:

We appreciate all of the features in NewOrg, but the one area we recommend improvements would be the Mail function.

Awesome for small to mid-sized organizations!

Kommentare: I have been using NewOrg for 8 years and I can say that it has definitely evolved to meet our needs. In that time, I've cultivated a relationship with the developers/support team personnel, and it is apparent that they take pride in what they do for the companies they serve. They are quick to respond to support tickets and check in periodically to ensure they are meeting our needs in terms of functionality. They also work to accommodate shifts in workflows that arise from program changes, which are frequent when dealing with the government. NewOrg is a boon for smaller organizations looking for an affordable but effective customer management system.

Vorteile:

The best things about NewOrg are its ease of use, customizability to the organization's needs, the support team who truly strives to provide the best user experience, as well as the price point for the amount of functionality that is provided.

Nachteile:

Some features such as the Dashboard, seem limited/ aren't as intuitive. Also, reports may be hard to customize once they are developed depending on the criteria you wish to use. The NewOrg team can often find workarounds for this but something to keep in mind if you will need a more fluid reporting tool.