Durchschnittliche Bewertung11 Bewertungen
- Gesamt 4.5 / 5
- Benutzerfreundlichkeit 4 / 5
- Kundenservice 4 / 5
- Funktionen 4.5 / 5
- Preis-Leistungs-Verhältnis 4 / 5
- Kostenlose Version Nein
- Kostenlose Testversion Ja
Cloud, SaaS, Web
Support während der Geschäftszeiten
Angaben zum Hersteller
- Gegründet 1977
Über Oracle CX
Oracle bietet eine umfassende, cloudfähige Lösung für die Kundenerfahrung (Customer Experience, CX). So sticht dein Unternehmen über alle Kanäle, Kontaktpunkte und Interaktionen hinweg heraus.
Oracle CX Funktionen
Die hilfreichsten Reviews für Oracle CX
Bewertet am 24.5.2019
Smart, Quick and Simple Retail Solution.
Kommentare: Deeper look into our business. Great for tracking inventory, building customer profiles, and easy to use!
Vorteile: Oracle CX retail solutions has brought our company a much smarter, comprehensive, and cutting edge look into our business. Easy to explain to team members, great for looking into inventory, and automatic promotions on transactions are just a few of the perks of Oracle.
Nachteile: There are some occasions that there are some hiccups with starting up the software, but it usually is an easy fix.
Bewertet am 29.4.2019
Billing and invoicing tool
Kommentare: As a billing support specialist I was executing billing and invoicing related activities. Warranty, credit note, invoicing and billing were main responsibilities over Oracle cx.
Vorteile: The first impression was about functionality. At the the same time, complex processes like executing credit note can be maintain without getting stuck in all series. As well as graphics and decoration of the application are not boring and tiring.
Nachteile: Due to functionality and more process executing skill, it is very hard to understand for new employee. Need serious trainings.
Bewertet am 23.3.2018
Oracle CX - Sales Cloud. Efficient product and easy to adapt.
Kommentare: Oracle CX - Sales Cloud. Manage a complete sales system, be it small, medium or large. The strength of Oracle CX-Sales Cloud is remarkable, since it has a pre-established configuration of the basic and intermediate aspects of the sales mechanism and the supply of services.
Oracle CX - Sales Cloud is a product that provides a great facility to establish a complete program of sales and CRM. Adapted to any company dedicated to the supply of services and sales, provides technical support to the efficient and quality user.
At the interface level, it provides a complete visualization of the components with a nice and intuitive design. Its cost is high, since it is a product of Oracle and for this and other reasons its cost is high, but it can still be acquired without a greater risk of loss of investment.
Nachteile: Oracle CX - Sales Cloud offers few options to modify; In turn, it does not allow access to more advanced configuration functions. It allows you to choose visual themes, the limit is that you can only choose the available ones. The internal CRM of Oracle CX - Sales Cloud does not allow managing a volume of detailed information, it simply provides tools for a segmented and generalized administration.
Bewertet am 12.6.2018
Good tool for the administration of clients with potential sales.
Kommentare: Simple administration on the functional safety of users, easy creation of reports, and workspaces that allow agents to view incidents of reported cases.
Vorteile: Good ease of use at the console level, the creation of profiles and administration of user accounts is one of the main benefits of this oracle tool
Nachteile: This tool has little documentation in the market, in addition to functionalities that in other softwares turn out to be easier to perform, such as its syntax in its native code.
Bewertet am 19.3.2019
Could not be happier with Oracle CX
Kommentare: Very positive, have loved every minute of working on Oracle CX.
Vorteile: Amazing powerful tool that makes CX and CRM management so simple and easy to use in any company of any size.
Nachteile: Daunting interface when you first launch Oracle, but you quickly overcome this.