ModMed

An EMR that puts the physician and patient first

Vorteile:

Specialty-specific EMR built that is easy to use and intuitive. Assists with proper ICD-10 coding and use of modifiers. Additional modules for Pathology, Practice Management/Billing, Telemedicine, and MIPS reporting are available as integrated features. A proactive and responsive company that takes provider issues and input seriously.

Nachteile:

The system is designed around an optimal workflow. As with any EMR, office workflows will need to be updated in order to align with the system's capabilities.

EMA saves time and makes money

Vorteile:

The intuitiveness of documentation for providers allows them to not spend as much time on the burdensome of documentation. This allows providers to focus on patient-care instead of administrative work.

Nachteile:

Sometimes, the rigidness of ModMed requires us to change our workflows instead of changing ModMed to integrate into our workflows.

The most inefficient EMR I have used in 15 years

Kommentare: I spend hours every night/weekend charting because of the inefficiency of the program. The support is horrible/nonexistent. Lots of bugs, unannounced updates. It ruins my quality of life.

Vorteile:

It’s easy on the eyes, looks pretty. It’s easy to use for staff who are not tech savvy.

Nachteile:

So so inefficient. Constant scrolling, switching between screens. Unable to upload prescription details. Doesn’t update history automatically. Frequently crashes.

Support completely falls off a cliff after implementation

Kommentare: Implementation was overall smooth and painless with one exception. They did not ask or understand the Nevada can't prescribe controlled substances on paper and thus didn't do anything for e-prescribing of controls until I brought it up a couple weeks before go live that I didn't see access for our provider. Had great trainers that showed us how to use the software and answered our questions. For clinical questions I haven't had any issues. We have several contacts and they respond to us quickly for support. If it has anything to do with billing or coding, it is an absolute nightmare to get support from someone on a phone or email. They did not setup our virtual card payment drive and we are still waiting for them to give us a folder for this. I was told this was done 07/07/23 and it still has not been completed. I have never had any issues with getting help on basic coding and payment issues until moving to BOOST (billing service). We will be taking a hard look at renewal time if we want to keep this service. I'm sure ModMed is going to reply to this post, so if you want to keep earning our business, you need to step it up.

Vorteile:

Great features. Intuitive system. Great clinical support (several contacts to get immediate help). Learns from previous encounters.

Nachteile:

BOOST support (billing service). You cannot get someone on the phone or email to answer basic billing questions or setup basic admin billing access for your account.

Great product but tricked us into paying $28K extra

Kommentare: I am having to pay $28K out of my pocket as a result of their verbiage "billing commencement date 120 days from contract date". They are so busy adding new clients on they don't have time to push your training so the long/ short is you have to start paying before they implement. I see no reason why we would be charged for software, patient reminders, efax, coding assistance, prescription writing capabilities, or patient surveys when we literally had zero access to it. I can understand charging a fee for the "sandbox" but we still had no access to the actual software functionality.

Vorteile:

We love the actual product. Cloud based services are great when you're coming from a local server/ remote situation.

Nachteile:

Software support has been great but it took somewhere around 6 weeks to get a response from the billing team (handles billing us, the client). The initial contract did not show any of the ancillary items that we very specifically asked about except efax. They also do not include tax on the contract so when budgeting/ making financial decisions to switch this is a bit misleading. We were lead to believe that everything that we could possibly be charged for was included. This was not the case.