RevolutionEHR

"This is my first experience with "paperless" records- wholly an excellent, easy to use product."

Kommentare: quickly keep track of inventory, check the schedules, use anywhere there is a reliable internet connection- I've been on vacation and been able to help staff answer questions and complete records. Its a reliable work horse.

Vorteile: The ease of use in record taking- with training and familiarity, it became second nature within a few days. Its even better once patient's return for their repeat exams in subsequent years. I'll use the phrase, "How did I get along before this?" I love how much more complete I can make the record- recording even more detail than I did with paper records. I highly recommend this product, but, its going to cost you.

Nachteile: The inability to easily take a previous report (for eg. Diabetic reports to physicians), transfer it forward and just modify the date and few particulars. Also, the inability to easily reorder the same contact lenses, but with the updated rx- the current system requires the entire order to be started from scratch again. The drawing feature is unwieldy.

"Truly worth the money"

Kommentare: A great EHR system that allows the doctor to spend face-time with the patient instead of becoming a data entry person.

Vorteile: I like the streamlined layout and minimalism of the software. It is as simple or as complicated as you need it to be without having to add or takeaway from other features.
Since Rev is cloud-based, I don't have to worry about backups or server-side computer failure corrupting data.
It is very simple to use: It's no different than using your typical web-form. The learning curve for the software is small. Generally, pretty easy to teach employees how to use the software which saves me time and money.
Easy to generate reports and you have the ability to make basic SQL-style reports to monitor most of what you need to. Easy admin tools that allow one to customize exactly how much access a user can have which in turn makes it easier to comply with HIPAA.
The updates are digestible and easy to adapt to: nothing crazy to figure out.
Submitting claims is ridiculously easy as long as the insurance vendor is set up correctly: which also isn't hard (Medicare claims are a little different setup).
I don't even remember the last time I called support (They're nice by the way).
The software is extremely consistent and intuitive.

Nachteile: An unfair criticism would be that every now and again the software refreshes while typing (which I completely understand is a result of the syncing of data between the browser and the cloud, but I doubt this can be helped at the moment. This will only get better as faster bandwidths become the norm) I much rather have to repeat a field once every few weeks than worry about backups and computer issues. (Since I have to pick a con, but this is such a non-issue)
It doesn't make me coffee in the morning, but I don't think they offer this as an option, although I'd be open to it. I don't know how they'd do it, but Rev has some pretty clever IT people.

"Revolution EHR"

Kommentare: I am able to complete all charts within few minutes as compared to the traditional paper charts which I had to spend more time to write the same basic information for all patients. Software stopped responding at least 3-4 times per week which required restarting of computers to resolve the issue. Start-up cost is quite expensive.

Vorteile: Easy to transfer data from previous years to the current date. Autosave. Can print multiple Rx and link to optical dept. for faster transition from exam room to ordering dept.

Nachteile: Difficult to save/recall referral letters generated by the software.

"not responsive to how I want to practice"

Kommentare: I work part time at the office where I use Revolution, and I would not have it in my office. Perhaps I would feel differently with additional training (I had about 30 minutes to show me a few of the features). But I don't think so, reading back over my "cons" list.

Nachteile: 1. About 9 clicks required to print a glasses Rx, after the Rx is entered. Why so many?
2. Does not have newer contacts in the data base, and will not allow me to enter them manually. Have to hand write rx's and scan them in. Can't list trials dispensed either, for the same reason.
3. When data is entered using drop down boxes, and a diagnosis is indicated (e.g. kerititis) only refractive diagnoses are in the final list. Very difficult to add diagnoses. Cannot just type in an ICD 10 code manually. It has to be found in Revolution's list, which simply is not sufficient.
4. Some of the choices are just plain silly. E.G. under cover test, ortho is listed as "no motion", and ther is no phoria listings, only tropias. I have to write in "notes" if there is a phoria. And there are many more examples.
5. Only one spectacle Rx is allowed. I haven't figured out a way to write additional Rx's such as computer glasses, or other special use rx's. "Near refraction" can't be brought forward for reading glasses. Split adds are not allowed.
6. Occasionally I have added screens and later had the screens and all the data entered to inexplicably disappear. When you have an exam turn up blank, when you remember writing notes, chief complaints, etc., it is infuriating, and dangerous for patient care.

"[SENSITIVE CONTENT HIDDEN] solved my unusual situation"

Kommentare: I had a situation where a patient passed prior to picking up his glasses. We needed to return the glasses and refund the wife. While I was unable to figure it out on my own, once [SENSITIVE CONTENT HIDDEN] walked me through it, it was totally intuitive and easily done. Her instructions were very easy to follow!

Vorteile: easy to use; technical support always available via live chat

Nachteile: Honestly, I can't think of anything short of me being able to completely customize everything...in which case I would be a programmer and I wouldn't be seeing patients!