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Endicia
Was ist Endicia?
Endicias Porto- und Versandlösungen sparen Zeit und bieten Zugang zu den bestmöglichen Tarifen der US-Post. Versand kann komplex sein. Das Ziel der Lösung ist es, deine Versandabläufe zu vereinfachen, damit du dich auf das Wesentliche konzentrieren kannst.
Wer verwendet Endicia?
Lagerhäuser, Fulfillment-Dienstleister, Online-Händler und eBay-/Amazon-Verkäufer.
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Endicia
Bewertungen über Endicia
Saves us a ton of money
Kommentare: Overall, we are very happy to work with Endicia.
Vorteile:
Connecting our Shipping Easy account to Endicia has saved us a ton of money on shipping- significant money on every package we ship. We see the actual savings per package when creating the labels. Great and speedy customer service as well.
Nachteile:
Not a whole lot to complain about. Beyond an occasional long wait for reimbursement from cancelled labels, we are extremely happy with the Endicia service and products.
Great Functionality, Bad Price Increases
Kommentare: We loved the ease of use. It is a great transition for smaller sellers who are tired of paying 9 cents a label on Amazon. However, as you grow, it simply doesn't scale as well. Also, with their recent price increase the break even point just got quite a bit higher compared to purchasing your postage labels direct from Amazon.
Vorteile:
Endicia worked flawlessly for us. It consolidated most of our marketplace orders into one screen and provided competitive postage rates for us. The software was easy to use and implement.
Nachteile:
They need more connectivity with more marketplaces. Honestly, we would still be using them today if not for their recent price increase. That price increase caused us to look around to find that their sister company gave us all of our marketplaces at less per order than Endicia did. Oddly, our new account includes an Endicia Account...
Great before the merge, like all other companies.
Kommentare: It started as one of the best to use, now a sad company and the MAIN source of irritation almost daily. If I was using just for minor correspondence it would probably be OK, but running $10K+ per month it's a hot mess to deal with. We are actively searching a different provider. The ONLY POSITIVE IS COST, just be prepared for the headaches as they DO NOT CARE. I had 106 Amazon orders today and had to MANUALLY POST TRACKING TO OVER 40 OF THEM.
Vorteile:
This was a GEM before being bought by Stamps.com. When there was a problem, it was FIXED, period. Questions were answered on the first call and you were back in business. Literally NOTHING gets fixed anymore.
Nachteile:
The real issue is there are MASSIVE problems and they either don't seem to care or no longer have the knowledge to fix anything. One day out of the blue I tried to reprint a label and it came out sideways with only 1/2 of the label printed. I tried modifying settings and finally called. After I was on the phone with someone who I think was either there 1st day, or trained to be so slow the customer finally gets fed up and will hang up, but 45-50 minutes later I was told "This is a known issue, and we are working on it". That was around 11 months ago and still not fixed. If you need to reprint, you have to create a new label/tracking number, edit the new info to the shipment page (Amazon, Ebay, etc...) and then find the 'wrong' label in Endicia and cancel/refund. 3-5 minutes, but on a heavy day doing this 5-8 times really slows progress... Issue 2, they cannot seem to stay connected to Amazon (all others can, well except Stamps.com) to post tracking #'s to orders so that has to be done MANUALLY and also a time waster, again "Known Issue" and still ongoing for over 9 months. DO NOT USE THIS IF YOU ARE A VOLUME SHIPPER!!
Basic Shipping Software and Integration
Kommentare: We nearly never have to communicate with Endicia over any issues, having shipped over 1 million packages with them as the postage provider I can't think of a single issue besides a plan change or such.
Vorteile:
We've been using Endicia for almost a decade, it's deeply integrated into everyone for the shipping industry, supports more than Stamps.com for API and 3rd party consolidators.
Nachteile:
They are being forced away from auto-refunds for un-used labels, a bit of annoyance, but we'll have a process to do so now.
Good overall shipping software
Kommentare: Nice all in one shipping solution for about any size business, if you spend more than a couple hundred of dollars on shipping a month this will pay for itself.
Vorteile:
For a pretty reasonable monthly fee, you can get all available USPS shipping options you can find at the post office, including media mail and first class shipping with or without tracking, plus return service Saves all your addresses, easy to find contacts A lot of customization available for labels, envelopes, etc. Bulk printing available, though I never used it. Easy to add money to account
Nachteile:
The label setup function could be easier. Now owned by Stamps.com, which I didn't like, however they don't seem to have changed it much- yet