von Complia Health3.8 / 5 29 Bewertungen
Wer nutzt diese Software?
Agencies with multiple payers, multiple programs, and multiple locations who want to manage their operations with a single state-of-the-art web-based solution.
Durchschnittliche Bewertung29 Bewertungen
- Gesamt 3.8 / 5
- Benutzerfreundlichkeit 3.7 / 5
- Kundenservice 3.6 / 5
- Funktionen 3.6 / 5
- Preis-Leistungs-Verhältnis 2.5 / 5
- Kostenlose Version Nein
- Kostenlose Testversion Nein
Cloud, SaaS, Web
24/7 (Live Vertreter)
Support während der Geschäftszeiten
Angaben zum Hersteller
- Complia Health
- Gegründet 2004
ContinuLink is the enterprise solution for all home care programs, skilled and non-medical. Our web-based home health software is the best in the market for handling the complex challenges of Medicaid, while still supporting the robust capabilities to handle your Medicare, private duty, pediatrics, hospice, and even staffing needs. We help you handle everything from scheduling and clinical documentation through billing and revenue cycle management. ContinuLink supports your care AND compliance.
- Abrechnung & Rechnungsstellung
- Elektronische Unterschrift
- Zeit- / Aufgabe-Berichterstattung
Die hilfreichsten Reviews für ContinuLink
Kommentare: I am a fan of the ContinuLink electronic medical records system. Our organization is a Medicare certified agency, providing care in Florida over a five county district. Our office location is in the middle of our service area, however, it is still over 100 miles from the furthest point of the service area to the office. The agency also accepts some private insurance, some HMO's and Medicare Advantage Plans. We previously used an electronic system that did not meet our needs and the operational reports were cumbersome to generate and had to be exported, sorted, etc. ContinuLink staff worked closely with us with training and questions about building a database. We chose web-based training, and assigned a "super user" that was part of all of the training. We had a lot of help and support through the process, and we got to know who to call for different issues during implementation. We chose to start our in office "go live" first, and then we on boarded the direct clinical staff in clusters to help with their questions and understanding. ContinuLink is web based, point and click, with lots of space for personalized comments about the patient. The HELP section is always available when you are in the program. The customer support folks are friendly and prompt. I am happy to report that if they hear Survey or I can't bill, your problem gets prioritized and you get immediate attention. We have benefited from on boarding this program. We are billing RAPS in an average of 7 days, and finals under 30. The operational reports are easy to read, and the snapshot of your business is quick and leads you to what questions to ask to dig deeper and re-mediate quickly. The user interface and OASIS entry is sequential and the comprehensive assessment makes sense. I love the guidance that is built in, and the artificial intelligence that cues the direct care provider that they need to answer a missed item, or may need to reconsider their response based on other items answered. We have been using the program for over a year. The updates and upgrades are ongoing, and the ContinuLink Team is always asking how to make the program better! This program requires real time commitment to doing the evals and notes as they happen. We have insisted staff upload every night. Assessments have to be completed by hour 48, and we let folks know if they are not getting this done. Is it hard work to get up and running? Absolutely. This is a big change for both internal and external staff! Organizationally, ContinuLink continues to have open communications with our agency and continues to enhance their program to meet the needs of the end user.
Bewertet am 8.5.2019
worst choice for small agency
Kommentare: None whatsoever. Using this software means I am wasting unnecessary time on scheduling, payroll and billing each week.
Vorteile: There's nothing really that I like about this software. For the purpose that I am using it for, it doesn't offer anything beyond other softwares on the market. It's complicated to use (three different ways to enter meal breaks; each resulting in a different invoice and none of the invoices reflecting the correct shift/meal) and old-fashioned in lay-out.
Nachteile: If your agency is not licensed for medicare, do not use this software. Customer service only goes through submittal of tickets online. Cannot talk to a person. Being the small agency they will take your problem as a 'suggestion for future changes'. Maybe if you are a large agency with more than one location and serving over 1000 patients in Medicare, they pay attention. Not to our agency. Never solved anything for me. You cannot charge state taxes. Billing shift differentials always brings out the invoices incorrectly no matter how you set it up. Most often after submitting a support ticket, there is no response. Any suggestion in the past years from their support did not solve the invoicing problems. It creates a weekly nightmare of manually adjusting wrong line items and sitting there with your calculator adding up the new totals. Stone age. They don't care. Whole lay out very old fashioned and stiff. Doesn't work with Mac. Doesn't work with any other browser than Explorer which annihilates the options for android phone or iPad. Most horrible experience on a daily basis and for the extremely high monthly subscription an absolute rip off. Because it doesn't do it's job for us. They don't care for the small fish and they should rethink offering themselves to small users if they don't want to be bothered.
Bewertet am 18.4.2018
On balance, this is a great value
Kommentare: We actually ran into some financial issues and fell behind in our account. The company could have taken a hard line. They could have threatened to shut us down. They didn't do that. Rather, they worked with us in a professional fashion; helped us work out a plan; and then worked with us during the implementation. They person I worked with was had the above attributes.
Vorteile: very good value for the money. Pretty user friendly. The reports are very self-explanatory. The customer service is good and they do address the issues and do so in a prompt fashion.
Nachteile: I wish they had a phone app. Also, it would be good if they had API so that third party applications could integrate.
Bewertet am 26.12.2017
Use for scheduling and billing of our clients
Vorteile: Use C-Link to schedule our employees with our clients as well as keeping client records and information. Reporting works well!
Nachteile: Customer service can tend to be slow, we have had a few hiccups but have been working with C-link now for going coming up on four years. Works well for our current needs.
Bewertet am 14.6.2014
ContinuLink changed my business.
Vorteile: I was operating at a loss, and within six months, ContinuLink turned it around for me. In fact, I have now doubled my revenue and have not had to add an additional back office staff person to manage the growth. ContinuLink is the only software in the industry that understands all my business lines. Medicare is easy. Medicaid waiver and staffing were my biggest needs. Before changing to ContinuLink we tried to use every low-end product that has a great marketing company behind them and sells on price, but it almost bankrupted me. We went from writing off 300K a years to less than 10K since it takes all my units and billing rules off the waivers.
Nachteile: My staff pushed back at first on the strict rules in some areas but quickly understood the benefit. Unlike those low-ends, you cannot just make changes without accounting for them. This is the regulator part that no one should overlook these days.