Regpack

Kommentare: Overall we really like Reg Pack, it is the closest we could get to a custom built system.
The pricing is very reasonable for what Reg Pack offers
I am using Reg Pack for three different types of youth sports businesses and it meets the needs of each one and their unique processes that other sports management tools could not handle.

Vorteile: We really like the ability to build an intuitive registration process, reporting & emails. We have 13 different organizations, this product allows me to tailor each organizations project to fit their specific needs with forms, products, emails & reporting. We have a lot of unique processes and requirements that other products could not accommodate, because they did not have the ability to customize like Reg Pack does.
The ability to push out system and manual emails for reminders, notices, payments received etc, has been huge for us, we really love this feature. Being able to build our own reports is great as well.
Overall we really like the product. We are still learning features after using it for 2 years and I am sure we will continue to improve our processes as we learn features that we don't currently know. I really like that it is a pure data management tool and does not have all the other fluff that other youth sports registration management tools have.
Reg Pack was very easy to learn and our parents and volunteers are really glad to get away from paper registration.

Nachteile: Don't like the email only method of support. Sometimes it is difficult to get your issue across clearly in an email and it takes several iterations of emails back and forth to resolve. Would like the ability to speak to a person more often and discuss issues and learn tips & best practices to improve our use and knowledge of Reg Pack's features. Not having the ability to build ID card templates in Reg Pack and print from regular or badge printer. All the data is in Reg Pack and the photo, but I have to export data and manually export each photo to an external system to be able to print ID cards and badges. Very time consuming with 3000+ kids and 900+ volunteers that register daily over a 5 month period. Not having the ability to run global reports across multiple projects with like data fields. Credit card fees are a bit high and forces our organizations to eat the fee to get parents to pay online or continue to use external payment options.

Vorteile: automated, cc processing, filters, sending mass emails (I wish you did not have to create it first). I like that we can send parents to our site, registration for parents is relatively straight forward. Payment plans was a great feature.

Nachteile: I do not like that the account is still considered "active" even if you are not accepting payments. You have to email to "turn it off" and this was not effectively communicated so I feel as though I have been overcharged a lot. Everything is US$ and we are a Canadian company which does not help.
Automated invoices via email was nice but would be better if sent as a pdf. Invoice email triggers didn't always work, and was problematic to trigger for people on payment plans.
The software was meant to improve our mass registration issue and payment processing which it has done, however I wish it did more convenient things like exported class attendance lists (no cvs that need to be manipulated), had staff management or ways staff can sign contracts and upload information, was straightforward in adding additional programs that existing users can sign up to, better ways to deal with medical reports for campers.
We recently added some new programs and there isn't a simple way to do this without creating a new project. A new project is an additional (not communicated to us during demo). We have used for 1 summer and I foresee having issues with parents signing up next year. Better communication and videos on how returning campers can sign up quickly using their past info would be helpful.Overall we budgeted for this software based on prices that were communicated to us but have been experiencing several unexpected charges, making us question if we choose the right software

Kommentare: Overall, I have been very happy with my experiences with Regpack. The individuals who have assisted us from our initial inquiry, all the way through getting our specific forms set up have all been professional, quick to respond, and willing to work with us to the best of their abilities. My only drawback to this review is the functionality of the software is somewhat limited. I feel we were a little mislead on the capabilities the program had when we were discussing what we needed with our rep from Regpack. There have been a few moments where I set the system up the way I felt it would best meet OUR needs as a company and was told that I "couldn't" do it that way (not that the system didn't allow for it, but REGPACK as a company wouldn't allow it to be set up that way or that I couldn't do it as an administrator, that someone at Regpack would have to set it up for me). That was a little frustrating, particularly when it is something simple that I can handle doing, and am forced to email/call and wait for a response. This could potentially become a bigger issue as we go public and need to make adjustments. I will say that the individuals who helped us get our forms set up and the system programmed the way we wanted it did their very best to give us what we needed, despite the limits set forth by various issues. We are still concerned with the real-life application of our system, but for what we paid, I think we are getting a VERY good starting point. Time will tell whether or not this is a sustainable system for us, or if we will need to go to another company that can do more custom work (which will, of course, be far more expensive) Lastly - I want to say thank you to Max, Nicole and Andrew for all their help. They put up with endless questions, multiple conference calls, emails from us at crazy hours thanks to our time difference, and have taken it all in stride. I appreciate everything they have done to help us launch this program and look forward to our next endeavor (which we will be starting shortly!)

Vorteile: I think the software is incredibly user friendly. From the back-end, I was able to figure out how to set up almost everything I needed. It is allowing us to pilot an online program for applications, which is huge for our Foundation. I can't say enough good about the bang for the buck here. :)

Nachteile: There are frequently freezes/glitches when working from both the front and back ends, which results in having to refresh the page. Frustrating for me, but workable. I am concerned with how this might deter folks coming in to use our system, but time will tell. I definitely am unhappy with some of the inflexibility the system has with regard to editing wording, etc. However, I have been told these are things that may be fixed in the future.

Kommentare: Like I said, the waitlist feature is the main distinguishing factor from any other software. I also enjoy being able to see previous years' "projects" for recruiting purposes.

Vorteile: The reason we chose regpack vs. other software is because of the waitlist function. It allows us to approve or waitlist applicants manually, which is really helpful because building our waitlist is more of an art than a science (IE the number of boys vs. girls we accept can change based on who registers).

Nachteile: We have had some frustration with customer support. For example, we wanted to set-up our health form through regpack rather than families upload a PDF in the hopes that it would be easier for us to print all of them. The first few responses were just someone sending us a link to an online tutorial and it took a while to actually speak with someone face to face. With that said, once we did talk to someone our questions were answered and we're happy with the way the health form turned out.

Kommentare: Our members get to register online, which some of them prefer to filling out a paper form. (Our swim club has a limited membership, so we do not need it to handle volume or for marketing.)

Vorteile: Affordable. Their programmers have worked with us on necessary customization. We are a seasonal business, so are just starting to look at next season, and see that there are lots of improvements, but we have not tried them yet.

Nachteile: Because we have different kinds of memberships and extra services, it has been a challenge to program and sometimes it has taken several tries/tests to get things to work smoothly. Also, their constant improvements sometimes get ahead of us (seasonal users), so we have to re-learn how to handle something that is changed.
We have had some problems getting the kind of reports we need, but that may be more our lack of training/understanding. When the funds are conveyed, their reports (but not the actual deposits) with the details have sometimes taken an extra day or two, and the format (which may come from their card processor, not RP) could could be better.
(As seasonal users, our frequency of use, the question below, varies...several times a week during our peak registration time, then very little the rest of the time.)