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Regpack
Was ist Regpack?
Regpack ist eine Online-Registrierungsplattform, der mehr als 7.000 Unternehmen weltweit vertrauen. Regpack bietet dir die Tools, die du benötigst, um jeden Aspekt deiner Veranstaltung oder deines Programms verwalten zu können, einschließlich flexibler Formularerstellung, dynamischer Echtzeit-Berichterstattung, integrierter Online-Zahlungen, nutzerdefinierter und automatisierter Rabatte usw. Die Kund*innen von Regpack sehen eine Steigerung in der Anzahl der Registrierungen, verzeichnen ein Umsatzwachstum und führen ihre täglichen Aufgaben effizienter aus. Erfahre, warum Regpack eine erstklassige Registrierungslösung ist.
Wer verwendet Regpack?
Organisationen, die Stunden sparen, schnell bezahlt werden, ihren Umsatz und die Registrierungen steigern möchten. Komplexe Aufbauoptionen und integrierte Zahlungen automatisieren und rationalisieren die Registrierung und Bezahlung.
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Regpack
Bewertungen über Regpack
Been using RegPack for the past 3 years. It's an excellent product and service has been A1.
Kommentare: Registration for our event is easier and more reliable.
Vorteile:
The support team is excellent in helping us set up our projects. They delivered a product that we can use bilingually too. The user rates are very reasonable.
Nachteile:
I would love the elimination of credit card fees but I probably want to live in a perfect world too. Very satisfied.
Antwort von Regpack
vor 7 Jahren
Brian, we'd love to live in a perfect world as well! Glad to hear that the Support you've received from Regpack has been top notch and you are using our powerful registration system at a reasonable rate! We are glad to have you in the Regpack family for 3 year and counting!
Robust product with lots of options, but some glitches
Kommentare: The discount structure of our program was so easy to set up in the system. We loved that part of it. And the autobilling and email automation saved us so much time!
Vorteile:
Lots of different ways to set up your program with custom forms, payment plans, and automations. This software is great for a wide variety of use cases. The new interface on the back end is easy to use with a great search function. And the autobilling makes it really easy to make sure everyone is paid up.
Nachteile:
It does glitch occasionally. A button won't work as you expect it to. A filter will include erroneous results. A pop-over or tool tip will get stuck in place and you'll have to refresh the page. Our users frequently had issues resetting their passwords. It chips away at the faith you have in the software to give you reliable reports, etc. The user experience is also not the most intuitive on the front end. Right at the beginning, there is a box with a dotted border instructing users on how to use the progress bar to navigate the forms. Why not just make the progress bar more obviously interactive? This is UX design 101. If you have to explain something in your design, you should find a way to make it more intuitive instead. And our patrons STILL had questions about how to find things in the system.
Antwort von Regpack
vor 4 Jahren
Andrew, I'm so glad to read that Regpack makes customizing your process easy and gives you the options you need to present your classes and manage your attendees easily in the back end. I have our dev team looking into some of the glitches you mentioned. We work hard to ensure a smooth user experience and when we find issues, we work quickly to resolve them. The resent password issue you mentioned was brought to our attention and resolved last month. All in all, its great to hear Regpack has been a big upgrade for how you work and we look forward to continued success in our partnership!
customer support
Kommentare: Non-productive; as I cannot use their reports. Contacted support about this. They said they would look into it. But then, 3 months gone by, no change. Thus, I gave up.
Vorteile:
MANY knobs for adjustment (but, it because also its issues)
Nachteile:
1) Having a lot of knobs is a good thing ONLY when it helps customers' productivity. Often one size fits all is not the best solution. 2) The system requires a somewhat tech-savvy administrative staff to manipulate. COMPLETELY defeat my purpose to subscribe the service; as I have already written in-house one myself, except customer portal portion. To get it right, hiring an admin staff who do not have reasonable technical skill is not suitable. 3) Technical support needs to be patient listening to customer's issue; instead of coming across dismissive. One of them often went off the tangent to talk about many details that I have already known; but still not answering my question. I am always left frustrated and exhausted after talking to your support; as he finally got to answer my question after 10-20 minutes having him talking most of them instead of trying to understand my issue. I understand he wants to make sure to give me as many details as possible; but it is ONLY effective IF it focuses on understanding my question first. Another one was just wrong, and often came off dismissive.. Once, she just told me I should run it on firefox instead of Chrome instead; and nothing she could do to help!? She must think Chrome with over 70% user market is not a crucial , but I should just focus on firefox (with less than7% user market). 4) searching thru their knowledgebase is like finding a needle in a hay stack. 5) report misses clarity on students' info.
Antwort von Regpack
vor 3 Jahren
Hi Elizabeth, thanks for all of this constructive feedback. I understand that you came to Regpack after using a home built system, so I can understand how there wasn't always a 1:1 with the report data you wanted and what Regpack can pull for you. Regpack is highly customizable and allows for organizations to build out an onboarding flow and database that is very powerful. After reviewing your communication with our Support team, I do see that all of your questions were answered in a timely manner. Apologies if you did not find this or our help article and video library helpful. Our Support team often spends time looking into the specific setup of your system and creates custom video responses both to visually answer your question and provide content that you can reference in the future. We were sorry that you didn't go live with your project and enjoy the benefits of what Regpack has to offer.
In Betracht gezogene Alternativen:
Emerson Rec. Camp
Kommentare: Regpack has work with me over a year now due to the pandemic and they have been so flexible and willing to work with me. I feel like I am more then just a customer, but a person they truly care about.
Vorteile:
The system is very easy to learn and being able to tag a trigger to anything helps the application side of the system so flawless and professional.
Nachteile:
The system has so many options to do so many things that it can be overwhelming at first, but once you narrow it down to what you need and works for you, the rest is easy.
Antwort von Regpack
vor 4 Jahren
Franklin, it's so great to hear your feedback! We are grateful to work with you and Emersonn! Happy to hear that after this challenging year, we were able to help support you through!
We needed customization and Regpack fit our needs the best.
Vorteile:
We needed more customization with our registration software because of the way we run our operation. Our previous software company was great but we had to change our workflow to fit in. Overtime, this became stressful and difficult. Regpack has been great because of the level of details I can adjust or manipulate to fit our needs.
Nachteile:
There are many layers with Regpack that onboarding was a little difficult. Most of the resources are available in help articles and videos. Because of that, it requires someone who is able to learn on their own. The project specialist are available but it would be more beneficial if there was a community portal that we could tap into.
Antwort von Regpack
vor 4 Jahren
Dominic, so great to hear that Regpack offers the flexibility to create your process the way you'd like it to be instead of the other way around! We're glad to have you as part of the RP family. We also invite you to join our bi-weekly Desk Side Chats where our Success team is available to you LIVE to answer questions and show best practice tips for using Regpack to the fullest!