Wir helfen Unternehmen in Deutschland
seit 15 Jahren bei der Softwareauswahl

Was ist Regpack?

Regpack ist eine umfassende Online-Registrierungsplattform, der mehr als 7.000 Unternehmen weltweit vertrauen. Regpack bietet dir die Tools, die du benötigst, um jeden Aspekt deiner Veranstaltung oder deines Programms verwalten zu können, einschließlich flexibler Formularerstellung, dynamischer Echtzeit-Berichterstattung, integrierter Online-Zahlungen und weiterer Registrierungslösungen, die du für die Ausführung deiner Veranstaltungen benötigst. Die Kund*innen von Regpack sehen eine Steigerung in der Anzahl der Registrierungen, verzeichnen Umsatzwachstum und führen ihre täglichen Aufgaben effizienter aus.

Wer verwendet Regpack?

Organisationen, die Stunden sparen, schnell bezahlt werden, ihren Umsatz und die Registrierungen steigern möchten. Komplexe Aufbauoptionen und integrierte Zahlungen automatisieren und rationalisieren die Registrierung und Bezahlung.

Regpack Software - 1
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Du bist nicht sicher, ob Regpack das Richtige ist? Mit einer beliebten Alternative vergleichen

Regpack

Regpack

4,4 (355)
125,00 $
Monat
Kostenlose Version
Kostenlose Testversion
164
Keine Integrationen gefunden
4,0 (355)
4,4 (355)
4,3 (355)
VS.
Startpreis
Preisoptionen
Funktionen
Integrationen
Benutzerfreundlichkeit
Preis-Leistungs-Verhältnis
Kundenservice
Keine Preise gefunden
Kostenlose Version
Kostenlose Testversion
45
Keine Integrationen gefunden
4,4 (19)
4,6 (19)
4,9 (19)
Die grünen Bewertungsbalken geben an, welches Produkt gemessen an der Durchschnittsbewertung und der Zahl der Bewertungen am besten abschneidet.

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Bewertungen über Regpack

Durchschnittliche Bewertung

Gesamt
4,4
Benutzerfreundlichkeit
4,0
Kundenservice
4,3
Funktionen
4,2
Preis-Leistungs-Verhältnis
4,4

Nutzerbewertungen nach Unternehmensgröße (Angestellte)

  • <50
  • 51-200
  • 201-1.000
  • >1.001

Bewertungen nach Punktzahl finden

5
54%
4
38%
3
6%
2
2%
1
1%
Tami
Tami
Owner and Principal in USA
Verifizierter Nutzer auf LinkedIn
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Flexible system that can be used for much more than just registering users

5,0 vor 6 Jahren

Vorteile:

Flexibility of the triggers, ease of building forms, initial strong customer support, overall ability to extend the tool to be much more than a registration system. I have set this up as a mini-Student Information System for a small school, tracking applicants, admissions data, student data and more. The ability to stage the release of various forms and emails makes that possible.

Nachteile:

Would like it to do the following: 1. Enable triggers to change a user's status 2. Enable triggers to work with NOT logic and not just AND logic or ability to set up multiple trigger situations for a single form/email. 3. Ability to sort statuses. 4. Ability to have payment plans for paying that aren't forced (auto-bill). 5. Ability for an admin to login as a user to see what's happening in their account. 6. Make editing of an existing filter work better (it typically erases it and you have to start over). 7. Make it easier to unassign users from an asst. admin in bulk.

Antwort von Regpack

vor 6 Jahren

Tami, it's great to hear that Regpack has been a flexible solution for your organization and is giving you more value than you initially thought. Some of the features you'd like to see already exist! A client success manager is reaching out to you directly to go over this feedback to ensure you use the system to it's max potential.

Larema
Associate Director in USA
Alternative Streitbeilegung, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Great Database and Payment System

5,0 letztes Jahr

Kommentare: I enjoy Regpack overall. I think the things wrong with the system are minimal compared to the hassle of not having Regpack to manage all of our clients. I look forward to further developments and have been very happy about some of my prior issues being addressed since first joining on. I always get excited about new features.

Vorteile:

My favorite parts of Regpack are the triggered email features and the ability to sort and create reports on any of the information imputed. I also very much enjoy the payment portal and the customizable forms. Before coming to Regpack we only had fillable form to email from our website, so having the data populate to printable forms or to exportable spreadsheets was a game changer. It's also immensely helpful to have so many customizable report options, as you can run a report on any group for any fields.

Nachteile:

There are a few quirky issues I have run into while using Regpack. For one, when sending emails with reminders for forms that have not been completed, it automatically includes a link to the form. Helpful, right? Except it doesn't actually login when showing this form, so I had a handful of parents who would follow the incomplete form link instead of logging into their account to finish their paperwork, then they got frustrated because they filled out the same form a ton of times, but it did not save because of this weird quirk in the system. Little things like that pop up every now and again. Users also complain about not being able to find the dashboard on occasion to make payments, so having a better way for a "payment due" window to pop up, even over incomplete forms, or having a ranking system in the back end for project setup where it shows a priority list of things to display (currently you can select dashboard, first incomplete form, or a specific form, but I think it would be neat to be able to prioritize which to show based on triggers, like show incomplete form UNLESS payment due type of system). Also, the phone number fields drive me up a wall. Breaking the number into 3 sections means you can't copy and paste a number into a field if someone asks you to update a form, people can be morons and put the entire number in one of the fields (parents do it ALL the time) and the phone number only field won't let you put parentheses around the beginning part of the number

Antwort von Regpack

letztes Jahr

Larema! Thanks for all this helpful feedback and your kind words. So sorry to hear your previous platform discontinued support and didn't provide the reporting tools necessary to run your business productively! I appreciate some of the quirks you mentioned and have passed these on to our dev team to look into! We are also getting better and we do that through feedback with our esteemed clients!

Verifizierter Rezensent
Verifizierter Nutzer auf LinkedIn
Unterhaltung, 2–10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung
Quelle: GetApp

Terrible Customer Service Ruins Other Aspects of Regpack

3,0 vor 3 Jahren

Kommentare: The worst customer service. We're live and they're ignoring emails. So either there's a bug they don't know how to fix and won't let us know, or once you've paid, they don't care. I've spent this past week attempting to get help and I'd rather be stuck on the 405 at 5PM with the sun in my eyes and four lanes of traffic to cross to make my exit than deal with them. They are costing us time and money as we wait for them to get around to helping us. Dramatic? Yes. I get that. Have I sent more emails than anyone ever should to try and get mediocre help? Also yes. Their line is that they respond 'in the order the emails are received' but apparently they can't hire enough people to answer them in order in a timely fashion. I would not recommend this to anyone, unless you absolutely cannot afford anything else. And then go in prepared, add a few minutes to your morning meditation, practice deep breathing as you wait and wait and wait for help.

Vorteile:

We purchased this software because it was much cheaper than other versions of membership management software out there, so perhaps I should've been prepared. The function of the Dashboard / Administrative side is a bit obtuse and glitchy at times, but overall usable.

Nachteile:

It's the customer service that really kills you. Since there are still obvious bugs in the system, you'd think they'd have a customer service team who are interested in helping you iron those out. I've been working with [SENSITIVE CONTENT] to get everything set up, so initially responses were timely. However, once you go live they hand you over to their general support team, which does not respond sooner than 12 hrs unless you loop in [SENSITIVE CONTENT] and then you'll get one email back from them during the business day on time sensitive issues but no follow up. I looped in [SENSITIVE CONTENT] in an effort to get the bugs addressed quickly and she proceeded to ignore my emails until I looped in [SENSITIVE CONTENT]. At which point I received timely emails for one morning (ie: I sent an email, they responded, I sent another email, and they responded, and then back to the long wait time). I think the really disappointing aspect is that [SENSITIVE CONTENT] couldn't even be bothered to respond to my emails requesting help and following up, despite the fact that we're live and have a serious issue to fix. The support that finally responded to this issue told us to change a setting, but that setting is already correct. When I responded with this information, it's been radio silence ever since.

Antwort von Regpack

vor 2 Jahren

Hi there! I'm sorry to hear that you've had some frustration with our Support team. Upon reviewing your feedback and locating the team members and account you're referencing, our management team personally reviewed the email threads and found that response times were generally within 2-6 hours from receipt. Additionally our Support team, Project Management team, and Sales team was in constant communication with you to provide explanation and context for your questions and to ensure you went live on schedule and with the resources you needed to be successful. If you have further feedback that our team can address personally, please let us know and we're glad to help.

Susan
Director of International Programs in USA
Non-Profit-Organisation Management, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Frequent Regpack user

4,0 vor 3 Monaten

Vorteile:

Regpack has a great variety of functions that are very helpful for our program registration process - user forms to gather info, bulk emails, reports to see specific info for all participants, etc.

Nachteile:

I've experienced a lot of weird glitches (automatically redirects to pages that it shouldn't, needs refreshing frequently, etc.).

Andrew
Director of Operations in USA
Darstellende Künste, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Robust product with lots of options, but some glitches

4,0 vor 4 Jahren

Kommentare: The discount structure of our program was so easy to set up in the system. We loved that part of it. And the autobilling and email automation saved us so much time!

Vorteile:

Lots of different ways to set up your program with custom forms, payment plans, and automations. This software is great for a wide variety of use cases. The new interface on the back end is easy to use with a great search function. And the autobilling makes it really easy to make sure everyone is paid up.

Nachteile:

It does glitch occasionally. A button won't work as you expect it to. A filter will include erroneous results. A pop-over or tool tip will get stuck in place and you'll have to refresh the page. Our users frequently had issues resetting their passwords. It chips away at the faith you have in the software to give you reliable reports, etc. The user experience is also not the most intuitive on the front end. Right at the beginning, there is a box with a dotted border instructing users on how to use the progress bar to navigate the forms. Why not just make the progress bar more obviously interactive? This is UX design 101. If you have to explain something in your design, you should find a way to make it more intuitive instead. And our patrons STILL had questions about how to find things in the system.

Antwort von Regpack

vor 4 Jahren

Andrew, I'm so glad to read that Regpack makes customizing your process easy and gives you the options you need to present your classes and manage your attendees easily in the back end. I have our dev team looking into some of the glitches you mentioned. We work hard to ensure a smooth user experience and when we find issues, we work quickly to resolve them. The resent password issue you mentioned was brought to our attention and resolved last month. All in all, its great to hear Regpack has been a big upgrade for how you work and we look forward to continued success in our partnership!